my ISP sucks........
By alphenor
@alphenor (686)
Philippines
April 19, 2012 12:50am CST
This morning, I was enjoying reading a page then I noticed the next page won't load. I checked the internet connection and the connection was back to its usual on-off connection.
Now, I'm looking for the customer service support hotline and will try calling them. Demand that they improve their service or my family will have to cancel our subscription to them. If I don't find their hotline, I'll just go to the nearest service center. We are paying bills monthly and I think we deserve a service of good quality.
Have you experienced a scenario like this?
2 responses
@topffer (42156)
• France
19 Apr 12
I use a wifi router to connect my netbook to internet, and on two occasions, I could not connect it because a bot of my ISP was considering my netbook as an intruder in my own network
. Last time it happened it was a holiday, I was angry and I threatened them by phone to cancel my subscription : a few hours later, the netbook was connecting again and they sent me email saying that a gift was waiting for me in their offices for the trouble : I have now a nice pair of free external speakers for the netbook : moaning was not bad
.
. Last time it happened it was a holiday, I was angry and I threatened them by phone to cancel my subscription : a few hours later, the netbook was connecting again and they sent me email saying that a gift was waiting for me in their offices for the trouble : I have now a nice pair of free external speakers for the netbook : moaning was not bad. @alphenor (686)
• Philippines
19 Apr 12
I heard that threatening your ISP forces them to give you better service...but I'm not sure if they will really do it.
Also, isn't this kind of thinking wrong? Giving good service only when when your customer complains? tsk. 
I also hope that there is a nearby tower to provision my connection.
I also hope that there is a nearby tower to provision my connection.1 person likes this
@topffer (42156)
• France
19 Apr 12
Threatening works when you are free to leave your ISP and you can find another one quickly for approximately the same price. I don't intend to leave mine, because it offers me as a bonus free wifi access to internet for my phone in all the country, but I think they took the threat seriously.
@musicloverfriend (1465)
• India
19 Apr 12
I do not have experiences of this type..Which internet service provider do you have??
Mine is BSNL
