There's something wrong in their service!

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Hi mylot friends. have you ever heard of a hotel that is not following the S.O.P on cleaning procedures? well i have something to share with you. Since I am working on a consultancy firm, in line with the hospitality industry, We have our trainees that we endorsed to a three-star hotel for On-the Job training. After 2 days of training at the hotel, the 3 girls came back in our office asking for them to move to another hotel. the reasons are; 1. The regular kitchen employees do not clean the utensils i.e plates, spoons, forks, glasses and knives. what they do is just soak this utensils in a basin with soap and rinse it without scrubbing them. 2. Our trainees washed the utensils with the regular way you know scrubbing with the sponge and then rinsing it well. but guess what did the regular employees said, "It's just a waste of time girls. We need the utensils right away!" and 3. The kitchen supervisor advised them that at break time, they could take off their uniforms first but then when the housekeeping supervisor (knowing that they are not under the housekeeping department since they are in the kitchen) saw that they are not in their uniforms, she got mad at them and screamed at them "WHY ARE YOU NOT IN YOUR UNIFORMS!". Theses were the complaints of our trainees so what we did is to coordinate with the Human Resource Manager regarding this concerns but as of now there is no feed back with her. so have you experienced anything like dirty utensils? poor service on hotels? share it with me my mylot friends.