Inhuman behaviour with a cerebral palsy patient.

India
June 3, 2012 8:37am CST
An inhuman incidence occurred recently with a 40 year old Jeeja Ghosh, a patient of cerebral palsy, who was forced off a Goa-bound aircraft of Spice Jet as the pilot allegedly thought a passenger with cerebral palsy was not capable of flying unescorted. After media coverage of this inhuman act, Spice Jet launched an enquiry into the incident and promised appropriate action if anyone was found guilty of discriminating against Jeeja. A letter of apology was personally carried by a representative of Spice Jet to her residence and she was requested to take another flight to Goa the next day. But Jeeja Ghosh promptly refused to take any obligation from the said airline. The Directorate General of Civil Aviation has said that a pilot is not supposed to deplane a passenger if he or she has fulfilled all travel guidelines. Do you think Jeeja’s experience was a one-off incident or a reflection of society’s mindset?
1 person likes this
6 responses
@vandana7 (100053)
• India
3 Jun 12
Aw..a case of misunderstanding and ignorance..sad.. Actually, I read about Cerebral Palsy now!!! So I came to know about it at the age of 52. How do you expect much younger Pilot to know different forms of ailments? He possibly didnt know what he was facing. In any event, I am of the opinion that the lady does need an escort, or there should have been prior intimation of her condition to the stewardesses so that she is taken care of more than others during any emergencies. Fair enough? Media played foul. People have no right to indicate an insult where none was intended. If the pilot didnt know the kind of ailment, it was not his fault. He is not liable to diagnose. Such a condition should in my opinion be reported as should be Alzhiemers and dementia and many other, primarily due to the extra attention that might be needed. Had that sort of intimation been given, pilot would not have erred. Some people sensationalize things when they should be concentrating on other things. Discrimination would have been had he looked down upon her. His intention was obvious. Some body needed to accompany her. Which I think is right.
• India
3 Jun 12
Under such conditions, the pilot ought to contact with his higher authority for guidance. As the patient has reached the aircraft after crossing all the security barricades, it may be presumed that if there was anything abnormal regarding the self journey of the patient, the airport authority would have definitely intervened. Moreover, as I have already mentioned that the pilot has no right to deplane a passenger with valid boarding pass. If anything has to done, it would be done by higher authority, at best he could inform them for further instructions.
@vandana7 (100053)
• India
31 Jul 12
No there is a protocol, information flows to the pilot, not queries from other direction. Therefore, information of unaccompanied minor is given prior to boarding the plane to the airways. Pilot cant be calling the tower and making them contact airways who in turn will be contacting the family of the person who is traveling. If there is a person on flight that needs certain help, then Airways has to be prepared for it and make appropriate arrangements. Surely shorter route is the one that needs to be considered? Media sensationalized the issue ...to fill the page.
• Pakistan
3 Jun 12
Hi! I don't think the pilot meant any harm! In a way the pilot is right! People who are mentally challenged should not be allowed to travel without an escort! Its for their own safety! However, the airlines can provide the escort! So i guess he should have confirmed if stewardesses had been informed about such a patient! Actually the pilot of the aircraft should have been informed too! Any way i think it was one off incident or i am hoping it will be! I mean the airlines can surely take measures and learn a lesson!
• India
3 Jun 12
I think the pilot is not right as he is not supposed to judge who is capable of traveling unescorted. At best, he could inform the authority or could consult with the doctor attached to the airport. But in no case, he has the right to take a decision himself. He ought to know that such patients need our active help and support but not any ignorance.
@roberten (3128)
• United States
3 Jun 12
I believe the treatment Jeeja received is reflective of society's mindset. Persons with disabilities are often misjudged and consequently mistreated. Humans will sometimes distance themselves from others who are considered imperfect because they are made to feel uncomfortable. This pilot was most likely very uncomfortable having Jeeja aboard his aircraft. He probably needs to be educated on the subject of persons with disabilities; Spice Jet may want to consider making this a requirement for him to remain employed. Spice Jet may also want to consider placing this pilot on probation until he has sussessfully completed sensativity training and his career tracked for a period of time to ensure he has no more repeat incidents. This incident was most unfortunate and clearly shows the frailty of human nature.
@savypat (20216)
• United States
3 Jun 12
I think at this time the Civil Aviation rules are so complcated that any unusual experience that comes up is treated with the strongest action available. Until we have lived with the rules and there has been time to use common sense instead of blind panic with regard to the situation just trying to follow the rules and if there are no specific rules to govern that particular situation refusing to allow the person involved to fly will happen. There will be things like this happening to anyone who does not fit the guide lines. The rather safe than sorry attitude rules today and will until there is better control. The best that can happen is we all need to have patience and keep a good thought in our minds that the Airlines and all others involved are trying to keep us safe. I know that this is very difficult to do when you are the injured party. Blessings
@Dominique25 (9464)
• United States
3 Jun 12
I think that is definitely a reflection of society's mindset. When the majority of people think a certain way or are ignorant about something they don't seem to know how to rationalize things. I'm glad that Jeeja circumstance is being made known so that hopefully this will happen less.
@PoppaDave (438)
• United States
3 Jun 12
I think it is a lack of education of the employee/pilot and most certainly disturbing. It is not an everyday occurrance though and you have to expect human error to a certain extent. This would be a simple appology, funds returned and a free trip offering. A small settlement may eventually happened, but an apology is sufficient for the puplic.