"You are not very nice to your customers!"

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I work in fashion retail. Often customers read signs wrong (i.e. they think that "buy one get one 29.90" is really "everything is 29.90" or if one shirt in the store is 40% off they think that every shirt in the store is 40% off). Therefore, at the cash register, it is not uncommon for customers try to argue with the store's employees. Sometimes when they do not get their way, they even demand to speak to a manager about the situation. There is a similar reaction that customers have when the total of their items are just under a number of dollars required to use a coupon (ex. $30 off $100 purchase). The company's coupon policy is that even if you spend $99.99, you can not use the coupon, because this amount is not $100 or greater. I can understand where a customer would get frustrated with this, especially when the cheapest items in the store cost $7. However, customers are not always so understanding of the fact that the employees can fired for "giving" away coupons and that we are just doing our jobs. You may think that this is not giving a coupon away, but since no such coupon exists that $30 off is redeemable on any purchase of $99.99 or any value below it, the employee would technically be making this coupon up. In addition, codes are entered into the register, so at a later date cashiers' transactions can be checked for abuse. Well, today I had a customer who was angry when I told her that both of her coupons say on the back that they can not be combined with any other coupons, therefore, she could only use one coupon on her purchase. Then when she chose the better coupon and just missed the required amount that needs to be spent in order to use the coupon, she became more angry and stormed off to find another item. When she returned and I finished her transaction, she critized me for not smiling at her and told me that I was not kind to the customers... I had treated her like I do every other customer, beginning with "How are you?," "Did you find everything alright?," etc. Do you think that she mistook my neutral facial expressions as a sign of being rude or that she was unhappy about the store's coupon policy and became angry with me when I did not "bend the rules" for her? I honestly don't know myself.