The customer is always right?!

I often heard about this Policy and I think some companies applied this. It's really sad because what if it's customers fault? Generally service related companies that live on a reputation have management philosophies "customer is always right policy". In my opinion customer has the right but doesn't have ALL the right. They have the right to complain but they should know their responsibilities as a customer as well. If they have some complains they should do it in a good way not in a harsh way.

A colleague of mine arrived and gave me some certificates that I have to give to my boss for signature. I took them and place in my folder because my boss is currently in a meeting that time. After he left, I saw a customer sitting in our business area. I go to his table and asked him if he needs something. He told me that he was with this guy from IDT referring to one of our divisions. That time, I really thought that he was with some staff from IDT and was only waiting for the person to come which is probably inside our office talking to one of my office mates. So I just did my thing and let him stay in the area. After almost an hour, he angrily went to my table and said that he was informed that his certificates are for signing already so how come he has to wait for an hour for them. I had to pause for a while to realize that he is in fact waiting for those certificates to be signed. I told him I did not know he was waiting for it. So I brought the certificates to the meeting room and had them signed by my boss. In just a matter of 3 minutes, I have already gave him the certificates. But because our office usually give customer feedback form to every customer, he complained about what has happened which I think is unfair. He should have told me that he is there to claim some certificates.

Well,you can ask yourself about this matter. I am sure your a customer too unless you haven't buy anything that did not met your standards. Or, you haven't had any experience buying things that is beyond your expectations. Then, you will understand why being a customer is always right.

Hi Axai... Well... the customer is not always right when he starts to get off of his mouth and start blah blah blah without even thinking. Angers gets in the way of balanced thinking. hehehehe.

Costumer is the king, always right. Thats wht saler always depend on. I never seen any salesman/saleswoman that arguing with the customer if the customer choose wrong tshirt or shoes,, they will let the customer buy it.

yes,actually i think this matter begining deffrent situations.it depends with situation.customer should get thing matching his budget.

I would say the customer is not always right and that can be easily seen in say the information technology field where service might be expected for that very reason. Often customers will create errors themselves and seek solutions from the company they purchased equipment from. Helping the customer without making them feel poorly for making mistakes is perhaps the best tactic. I think it is more of an argument prevention saying that is like saying, don’t try to win an argument, try to win a customer. It is really about saving face not so much about being superior. Another one I’ve heard is the boss is not always right but they are always the boss.

Well this depends on the situation. In some cases, customers take away the things according to their budget which might be of low quality and this is a wrong decision by them. In some cases, the shopkeepers keep nagging you by forcing you to buy certain things which you are not at all interested. So since trade is all about the interaction between the customers and the shopkeepers, both have to be correct in their own places.