The ATM Machine Went Offline

Thanks for sharing in details, I am so sad to hear this, such things happen here too, last evening I went to buy stuffs from market here; but as hubby’s pension was credited to his account , so we try to draw money from the counter near the temple close to our home,, it had no money, we went to three others; in one the doors were open, in second there was a dog and a calf. There was no armed guard too. The last one was working, while i tried there it suddenly went off line

Hi. This really happens. And this is one thing that I hate being an employed. I cannot process things I have to process at once. Too bad but we really have to sacrifice. We cannot help but to really excuse from the office if the case cannot be solved through the phone. Sometimes, I also do not understand banks for not extending consideration to employed like us and just do something to solve the problem through phone..Is not the phone and email make business system faster, easier and make us transact without leaving home?.. Anyways, hope things will get better with you very soon.

Hello Aries, You must remain in contact with them.It happened with me once I went to withdraw money but money did not come out but a receipt which stated that I have withdrawn money I contacted to the bank they told me that its a glitch your money will be returned to your account in few minutes and it actually happened in few minutes as after sometime I got a SMS about the transaction.

It happened to me once and had to go directly to the bank. Sorry that you couldn't do your errand . I hope that everything is up an running for you. I would ask the bank to fix the problem with your bank account, it can't like that. If they can't well let them know that you can change for another bank and let them down.

Hi friend, don't worry. This kind of problems are quite common. Last month i went to ATM center to withdraw my money for my emergency needs. I input the card and entered the amount and waited some time to get my money, but unfortunately i don't received any money due to ATM problem. The cash in the ATM box is empty and they need to fill the cash. But the entered amount was debited from my account and i got the balance slip with reduced money. I used a different bank ATM which is near by to my home. I called my bank customer service and placed a complaint about this issue. They told me that they will credit the money in our account within 24 to 48 hours, if we withdraw the money in the same bank ATM. But it will take around a week, if we used another bank ATM to withdraw the money. As i used a different ATM, i am in need to wait for a week. The amount is high, some i am waited with little bit tensed. But i hope i will get the money, as i am working hard for it. After a week i checked my balance and the amount is credited in my account. We must be careful while using ATM and aware about this kind of issues. If you experience this kind of problem, don't worry just place a complaint about your withdrawal with the transaction number. The bank persons will take care about it and credit your money soon in your account.

This has happened to me a couple of times before. Sadly, you have no other choice but to personally file the claim for a speedy process. The fastest I had this processed was 10 banking days. You have no choice but to ask for a few minutes' break from your work to personally see this matter. I'm sure they will understand, and you can show them your claim form from the bank to substantiate your claim. Hope you get your money back soon.

I would recommend telephoning the bank to register the fact rather than leave it for too long before returning. I had a similar experience a long time ago because my cashcard was beginning to split. The machine counted out the cash and then partially dispensed the card, which was stuck because the split ends of the card were catching against the slot. I tried to work it loose but it timed out and aborted the transaction without actually dispensing any cash. When I telephoned the bank I was informed that the money had been deducted and then put back into my account the following minute. Hopefully the same may have happened in your case and no money has actually gone out of the account.

The bank will be able to see that the cash wasn't dispensed when they look at the error logs of that machine. Call them and explain your difficulty of not being able to call in to fill out a form because you are working. Banks do not defraud their customers intentionally and they will do their best to make sure that you do not lose the money.

Try calling the office and explaining your situation. Request an appointment during your next visit home. Hang on to your receipt as proof. If they do not want to accommodate you, send them a formal request in writing with certified return receipt so that you can prove you sent them a correspondence and that they received it. I hope you will get it straightened out.

Is it possible to use the "Power of Attorney"?

Is it possible to use the "Power of Attorney"?

Wow.. thats bad. They shouldve given you the money you lost right away, or else they will think you are lying an trying to cheat them. I hope this gets better. Have a nice day.