Are you a sales associate? What irks you the most?
By SusanLee
@SusanLee (1920)
United States
August 31, 2012 7:54am CST
I started a discussion about customers on their cell phones at check-out. I received some interesting responses. I'm curious about other irritating behavior. I have a few favorites.
1. Do you work here? I am wearing a name badge with the stores logo and my name on it. I am moving clothing racks around. No, I do not work here. I just like to go to different department stores to move their merchandise around.
2. We are in a huge sale which is like every Thursday, Friday and Saturday. The same customers are there to take advantage of the sale. The same customers come to the register with the same coupons that DO NOT WORK on the red-dot, clearance merchandise.
3. The same customers come to the register with their buggy full of clearance. What do they do at the register while the line grows longer and longer behind them? It's at the register that they want to pick up each piece and hem haw around about whether or not they have anything at home to wear with it.
4. A buggy full of clothing and they want each piece scanned because they do not know what 50% off means.
5. Will you put these on hangers? Where are the hangers they were on? Oh, I left them on the dressing room floor.
6. Oh, have you been standing here at the register waiting long? I’m sorry, I was in the dressing room picking up, turning right-side out and putting back on the hangers all the clothes you left stomped on the floor.
7. Then there are the stragglers, they wait for you to walk away from the register before they approach and stand there looking like they’re lost. I swear they’re waiting behind racks and displays. I will actually stand there and wait, not one person will approach after the last customer walks away. I won’t get ten feet away and here comes a straggler. When this happens it’s a continuous thing. That’s not the customers fault, it’s just a fluke but it’s still annoying.
8. Let’s not forget the 'Queens of Returns'. It's the same bunch that comes in and shops every sale and on Monday they're circling the parking lot waiting for the store to open so they can return everything they bought over the three day sale with the excepting of that $1.99 plus tax top that they got an extra 10% off of because it had a small snag inside the armpit.
10. Oh, oh, oh! I love this one. Your neck deep in putting out freight. You look toward the register and realize you have a customer. You are at fault because they have been standing there a minute. 'What can I help you with?' 'I want to pay on my account.' Now you get to stand there for five minutes while they look for their checkbook, can't find their statement and left their card at home. They could have come to this realization while waiting on me to come to the register.
Some will say I should not be a sales associate. I hide my irritation very well. I have made employee of the month. I am also employee of the year at my store. I lead my store in presales and I get a lot of positive feedback on our surveys.
I love my job and it has made me a better customer. I treat the people who wait on me with respect and I have my decisions made when I get to check-out. I try to make their job easier. I always put clothes back where I get them from. And I know how to operate a coat hanger. I don’t cram it back in the rack any old way with clothes hanging out every which way and I don’t put them in backwards. In my opinion is if you cannot operate a coat hanger, you sure as heck don’t need to be operating a motorized vehicle
1 response
@courtknee525 (3742)
• United States
31 Aug 12
I'm a sales associate and I really hate my job. I work at a mall that gets a lot of foreign customers and most of them speak Spanish. The managers come around telling me to do this and that and saying I need to sell a certain amount. Well, it's hard to sell to someone who doesn't speak the same language as I do. Working at my store is very frustrating and I'm actually looking for other jobs because I'm starting to hate mine so much that I dread going to work everyday.
@SusanLee (1920)
• United States
1 Sep 12
When you dread going to work everyday, then it is time to find something else.
I looked at your profile and saw your age. I'm 54 and there is no way I could have worked with the public at your age. As a matter of fact I couldn't have worked with the public ten years ago.
As for your manager wanting you to do this that and the other plus keeping your sales up; I can relate to that too. We have wonderful managers in the store. The corporate managers that sit around the big oval tables are the ones that bugs me.
They want associates to give the same customer service that was given 40 years ago. They seem to forget that back in the day there were so many sales people on the floor they would be all over you when you walked in the door.
I remember when I was a little girl and my mom would take me for new shoes. There were people lined up in chairs and everyone seemed to have someone waiting on them.
The language barrier is rough. We have a lot of Spanish speaking customers.
We are pushed to get each customer to take a survey, we have to solicit our store credit card to everyone. We have to capture phone numbers and email addresses.
We won't even go into the four or five charities we solicit through the year. Over all the customers are pretty understanding.
It would still be nice to just wait on them, let them pay and get out.