How Often Do You Say Thank You?

United States
September 15, 2012 9:16am CST
I hear so many people complaining about every tiny infraction in their lives, but seldom hear them speak up when all goes well. I went to McDonald's the other day. The lady taking the order was cheerful, upbeat and made me feel good about being there. She was equally inviting when I paid for the food. I asked to speak to the manager and her face immediately showed concern. "It's all good," I told her. I told the manager how fortunate she was to have a person of that woman's caliber working for McDonald's. I told her that would be my favorite fast food place to stop thanks to the cheerful invitation the woman's voice gave over the intercom. I make it a habit to put in a good word for anyone who gives good service in any capacity. They always seem shocked that a person takes time to say something positive instead of complaining. When do you say thank you? Do you think it is as important as saying something negative? Do you ever receive compliments on your customer service in your job? What would it take to make you take the extra step and pass along good news to an employee's manager about him/her?
2 people like this
16 responses
@Loverbear (4918)
• United States
16 Sep 12
It is so nice hearing from you again MysticMaggie! I have missed you terribly. I have an exfriend that is a complainer about the most miniscule thing. She won't go to a certain doctor because he didn't treat her like a queen. She feels that everyone should bend down and kiss her enormously expansive fanny. If they don't, then she doesn't like them and won't say a nice thing about them. She will complain if the person doesn't look at her properly either. She has had people forced to apologize to her for a simple comment made in jest. It was a simple comment about the room this woman wanted for her exam. Everyone else wouldn't have been offended at all. The exfriend wanted the woman fired because of the comment "Gee, all the larger exam rooms are taken, we only have this smaller one, there is plenty of room in it for you to even play ping pong in it". I have developed the habit of thanking people for their services, opening doors for me, and other events that warrant the exhibition of good manners. I thank Bill constantly for all that he does for me...and we have developed such great friendships and receive the best service from people that we have thanked for the great service that they have given us. I too have asked to see the manager on many occasions to compliment an employee. It is so much fun to see the panicked look on the person's face, and then the look that they get when they hear the wonderful comments I make to the manager. Many times the compliments that you offer to the manager results in a promotion for the individual. Plus, it also makes the job worth while for the employees. It doesn't cost anything to be nice and compliment people...we love it when people compliment us, why shouldn't we do the same for others? On the same line of thought, I recently won the bidding on a piece of fake fur for making teddy bears. I wasn't sure but I kind of thought that it was mohair, which costs a minimum of $150 a yard for the cheapest mohair. I usually have to pay over $200 to $600 a yard for the stuff. Anyway, I won the bidding, paying only $4.99 for two yards of mohair. I feel awful because the woman got cheated, the mohair should have sold for a minimum of $15 but more likely it should have sold for $50. I copied down the lady's address from the package and am going to send her a money order for a bit more...I am sure it's going to be a really nice surprise for the woman! My biggest question in life is "Why do we have to be so awful and grasping with each other? Why can't we take the few extra minutes to compliment a person or do something to make someone else's life a bit nicer?" We are a society of people who want instant gratification, the best of everything as soon as it hits the market, and we have become a society of complainers. I could go on for hours about the exfriend I have spoken about, with her "borrowing" my jewelry so she could pawn it and use the money to buy food...only to spend most of it on "instant gratification" by buying stuff she didn't need and ended up giving it away to others. The rest, $50 went for food. The jewelry was in the pawn shop for 2 1/2 years with my paying the interest on the items so that I wouldn't lose the jewelry. That is what led to the end of the friendship. She has borrowed too much too often and never thought of saving towards what she wants, or thought about what she is doing to others with her constant borrowing. She doesn't think about what she is doing to others with her constant conceit and desire to be treated like royalty. I look at what she does, and I work harder at being a better person and treat others better.
• United States
16 Sep 12
In my humble opinion we don't really know people any more. Our friends are words on a page and avatars. How easy is it to be nasty in person? How easy is it to be nasty when you don't have to see the person's face? Think of all the people bullying others online. Your point about instant gratifications is well made. AT age 11, I was given the task of doing the ironing for six people for a whole $3.00 a week! Part of the ironing was Daddy's khakis - five sets of them, plus my mother's, brother's, sister's, grandmother's and my own clothes. I saved my hard earned money to get things I wanted. I was so proud when I saved a whole $24, eight weeks of ironing money, to buy a leopardskin coat and hat. Okay, so it was imitation. I loved it and proudly wore it until it fell apart. Today, people are spending a hundred dollars or more for one pair of jeans. Often the jeans are ripped in the strangest places and if they don't like them, they go out for another pair! I wore flour sack shorts and shirts in the summers until I was twelve. So did most of my playmates. Mama made them and we couldn't wait for the new sack of flour to be emptied. If I, ME, MY, Mine are the most important words we know, we are in trouble because we have no room for anyone else.
• Philippines
16 Sep 12
I think I was brought up with good manners because of our culture. Being a Filipino and at a young age we are taught to respect other people specially the elders and I think at 21 years old I still had it. I can't stop thanking people specially if they had rendered their service to me, like in your example in restaurants. Well most of the time I gave extra tips :)
• United States
16 Sep 12
As an American my folks always taught me to say please, thank you, and to call my elders ma'am or sir. That doesn't seem to be the way of today. I cringe when a child calls an adult by their first name. Many adults think it makes them seem younger; I see it as a lack of respect. But as a child, mother was at home to ensure we didn't forget. Maybe we have gotten too busy to teach manners.
@leateagee (3667)
• China
16 Sep 12
I appreciate every little thing and deeds taht people do for me. Saying thank you is very simple but hard for others to do. For me, it's easy because it has become a habit. It's always nice to say thank you iwth a smile. But in myLot I have minimize saying thank you to my respondents because I want to talk to them more about the discussion I have started. Sometimes it happens, sometimes it doesn't. Have a great day!
• United States
16 Sep 12
Thank you for joining the discussion and for having the delightful habit of thanking others.
@stanley777 (9402)
• Philippines
16 Sep 12
I admired what you have done in that fast food chain, taking your extra time to put in good words for a person you didn't even now. I agree that people usually complain all the time and only remember the bad things that happen. They forget to remember the good thing and even say than you.. It would be nice if people got into hat habit again, such kind words can cheer people up.
• United States
16 Sep 12
Habits begin with a first time. When it comes to thank yous, let them flow like honey from our lips to sweeten the day of the recipient.
• Philippines
16 Sep 12
Wow. That's really nice of you to even reach out to the manager just to tell a positive feedback. That's really very thoughtful of you. I'm sure it will help out the lady taking the order. I say thank you most of the time whenver I find it necessary. It's part of manners after all.
• United States
16 Sep 12
If we have the chance to commend a worker to his/her manager, it may be the difference between that person or another getting an increase or moving up the corporate ladder.
• Philippines
16 Sep 12
I always say thank you to those people who do me favor, always in restaurants , to my co workers, saying thank you will become so natural and it makes people around you happy. Even I myself needed such kind heartwarming words , it makes you feel good and high spirit because you've done something special to you when they say thank you. but I wonder why some were hesitant to say that simple word? simple word but means everything to all.
• United States
16 Sep 12
Perhaps some people seldom have a thank you given to them. Maybe they were never taught good manners. Maybe they are so wrapped up in themselves, they do not see how NOT saying thank you might ruin a day while saying it could make the day brighter for them as well as the person being thanked.
@maximax8 (31046)
• United Kingdom
15 Sep 12
I said thank you so very much and that she was like an angel to a very helpful shop assistant today. She ordered me two boxes of strawberry soya drinks the other day for me. Today she phoned me to say my order was ready. I drove down there straight away. I am so delighted with the shop assistant's service. That is a lovely supermarket. I usually say thanks and have a lovely day to a shop assistant serving me. I appreciate them and say thank you meaning it. I like to get compliments about my teaching and I love it when a parent thanks me for doing my best with her or his child's education. I like the children in my class to be happy and learn a great deal. My disabled son is cared for one to one at school by Mrs R. I have a home school book and I often say thanks to her in it. I give her a small present and thank you card at the end of the term. She is so wonderful, thoughtful and kind. She is the ideal assistant for my disabled son in his classroom. I say things like have a wonderful weekend to her. I arrive early on a Wednesday so she can get to her appointment. I feel she needs that to aid her knee healing.
• United States
15 Sep 12
You are a good mom and friend and customer. Thank you for passing along the beauty of the good in life by showing deep appreciation for the big and small things. Hugs, Maggie
@airasheila (5454)
• Philippines
16 Sep 12
good day mysticmaggie, i always say thank you whenever it needs for me to do it. it is a better compliment to give whenever a good gesture has been done. aside from that, i always commend people whenever a good and quality customer service has been catered.
• United States
16 Sep 12
These little things are what makes room for bigger kindnesses and makes our world sweeter. All it takes is each person taking a few seconds to say thank you.
• United States
16 Sep 12
I applaud you for going the extra mile in showing appreciation for good service. Being in the food service industry, I know that makes a good worker smile. Those two little words ... Thank you! ... make giver and receiver feel good. I always like a win-win situation.
• United States
16 Sep 12
The food industry is anything but easy and any waiter or waitress who gives good service should be lauded for their work. People don't realize how hard folks work hoping for good tips to help their paycheck and how often folks walk out without leaving a single cent. That's just wrong!
• United States
15 Sep 12
Lol I will admit that I do complain about things a lot..not in public or anything, mostly it's just me telling my boyfriend about everything that's going wrong. However, when things go right, I do tell people thank you. Whenever I have a good customer experience somewhere, I make sure I'm really friendly and I tell the person thank you and make an effort to point out that they do a really great job. I work in retail and it's important to do this. There have been times when customers will be really happy and thank me after I've helped them while other customers don't even care that I just helped them find everything they needed. It definitely makes me feel a lot better when I know a customer is really happy with my service.
• United States
16 Sep 12
Complaining seems to be second nature to most of us. I enjoy seeing the smiles when someone is complimented for a job sell done. Having worked in retail before I know it can be daunting to have a crabby or ungrateful customer. Keeping our happy professional faces can be tough. Thank you for being out there to help folks like me.
• Philippines
15 Sep 12
Hi mysticmaggie, it was so nice of you to give commendation for that lady who took your order. I agree with you that most people would always speak up if they are complaining about something but rarely when being given the best service they could have. I hope there will be more people like you. You are such a good example which I would gladly follow.
• United States
15 Sep 12
Thank you, Ladyhemingway. Love that name. Do you write? I do and love to meet other aspiring authors.
@riempie9 (1021)
• South Africa
16 Sep 12
I say thank you to God every day. Sometimes my chats are long and sometimes just very short. When I was diagnosed with Parkinson's I was shocked, but immediately said thank you to God. Muslims say thank you to God at every turn, especially in the face of diversity. Thank you, God. Thank you, God. Thank you for the food on the table, thank you for my children and their good health, thank you for Parkinson's so I know to take care of myself. Thank you for forgiving my mistakes. Thank you for loving me. I always say thank you to God. I have many sins and I cannot even think of not thanking God.
@sharonla (25)
• South Africa
16 Sep 12
This is a really good topic. I feel that people really don't say thank you nearly enough and it's because everyone is so wrapped up in their own thoughts and day to day problems and issues that they don't even notice that others have their own problems to deal with as well. It is amazing how one kind word or action can change someone's day. Put goodness out into the world and it will come back. Put anger and pain into the world and it comes back too. Its a change of mind and habit. One good deed or word can change the world.
• United States
16 Sep 12
Instead of manners we teach our kids today that they are the most important persons in the world. We need to tell them that others are equally important and that they deserve respect How often do you see kids texting or on their computers, but not physically anywhere near their friends or other people? There has to be a balance. When people become words on a screen, we lose the empathy for them. It's so much easier to bully and destroy people when you have never gotten to know them personally. As parents our main job should be to bring our children up to love and respect others in the manner we want to be loved and respected.
@sania06 (15)
• India
16 Sep 12
I always say thank you when someone helps me,serve me.Whenever i go to restaurant i always say thankyou.The person's good behaviour towards his/her customers make me ready to pass along good news to an employee's manager about him/her.
• United States
16 Sep 12
Excellent! Don't ever lose that wonder talent for making others feel good. It's more special than you may know.
@zhihao12 (363)
• Singapore
15 Sep 12
This is how people behave naturally, at least for most people. They tends to complain and blame someone when things go wrong, but when something good happen and its due to a certain someone, thanking them just don't seem to be the first thing that appear in our head. Its embarrassing to say this, but i myself have the habit of celebrating the good thing and forgetting who helped, but i still try my best to say a little thanks. I mean, after all, saying a thanks don't takes much time nor effort and it can greatly make that person feel good. So, why not?
• United States
15 Sep 12
The really wonderful part of passing thank yous along is that it can have a domino effect. Folks who feel that their efforts are appreciated by some strive harder to give others better service. However, it works the just as effectively when we ignore good service or pass along complaints. The next customer will often not get a cheerful smile or friendly service because the person who has received bad feedback will be internalizing the complaint. They will then treat people worse all day long. Our actions create reactions, whether to ourselves or to other. I make it a point to thank our military and retired military men and women. If they allow it, I give them a friendly handshake or a hug. If I'm in places like 7-ll I offer to pay for their order. Anything to let them know they are appreciated. I think it helps them quite a bit to be told thank you.
• Indonesia
15 Sep 12
I always says thank you when I receive a service in restaurants. I think that's what should you do in society.
• United States
15 Sep 12
It should be the norm, but too many today focus on the bad instead of the good. That is a sad commentary on our upbringing. My parents were insistent that we use the terms please, thank you, yes ma'am, no ma'am, yes sir, no sir, and to generally have decent manners. I see more and more of that slipping away. Am delighted to hear you think those words are as important today as ever before...maybe more so.