She got fired for arguing with a customer.....
By trisha27
@trisha27 (3494)
United States
October 6, 2012 2:18pm CST
I learned yesterday that one of the cashiers at my job who is always nice to me and always tells me to smile and ask how my day is going got fired the other day for arguing with a customer. I was like what? Really? Everyone was telling me how horrible it was and how they were cursing each other out and everything. They said that it could be heard through out the whole store and it is a big store. 
I was like omg really? I was surprised I didn't hear it when the arguing was going on, because supposedly I was there when it happened. But I didn't hear anything.
Any who, doesn't this girl know better 
that hello you don't argue with a customer and cause a big scene. Supposedly this wasn't the first time she got into a arguing match with someone, she one time got wrote up for arguing with an associate. 
Wow, she got a warning and once again she did it again. That's asking to get fired seriously.
I was like omg really? I was surprised I didn't hear it when the arguing was going on, because supposedly I was there when it happened. But I didn't hear anything.
Any who, doesn't this girl know better that hello you don't argue with a customer and cause a big scene. Supposedly this wasn't the first time she got into a arguing match with someone, she one time got wrote up for arguing with an associate. Wow, she got a warning and once again she did it again. That's asking to get fired seriously.2 people like this
9 responses
@subhojit10 (7375)
• India
6 Oct 12
Hey it was pretty disappointing to hear about your colleague getting fired from her job. i mean it must have been a tough time for her to accept this harsh reality but she has to. i think whenever u handle customers u have to have control over your feelings and emotions as all customers wont be the same and again u have to keep all the customers happy so that the business goes well and the customers do not leave any of their complaints. i think she should have reported this thing to the manager and he would have managed the whole thing.
What say?
1 person likes this
@SomeCowgirl (32191)
• United States
6 Oct 12
At my job there is a saying, we are not allowed to say "no" to a customer, but a manager can. That is to say, if it gets too out of hand we call someone higher up then ourselves and let them settle it instead.
@trisha27 (3494)
• United States
6 Oct 12
That's what everyone has been saying. Instead of standing there and arguing with the customer, she should have told them to hold on and got a hold of the manager. Was a way to handle the situation. That is so true that all customers are different and they respond differently its up to you how you treat them.
1 person likes this
@IntrovertShy (2780)
• Marikina, Philippines
26 Oct 12
I always heard that customers are always right but, I think, not all the time. There are customers that are very rude and no respect at all and so, patience is the most important thing to apply. I guess, that person didn't take it anymore.
@MsControversy (446)
• United States
6 Oct 12
Yeah she was definitely asking for it. Some people just aren't cut out to work with the public. I know I'm not. I cannot deal with people's attitude and their demanding irrational things, thinking they're right and they're allowed to act like a jerk just because they are a customer. I worked in retail and as a waitress before and I got into trouble at work both times because I lost my temper with customers. I'm not really a people person at all. I work better independently without having to deal with anyone face to face. At least if I'm on the phone or something, I can roll my eyes at them without them seeing me or I can mute the phone and call them whatever name I choose to. People know if they are not able to deal with the public and should not get jobs in which they have to.
@trisha27 (3494)
• United States
6 Oct 12
Yeah, I think if anything a phone job would be better for her, I've done things like that when I worked on the phone I'd roll my eyes or say things while they are on mute. But I think I'm much better with people in person. But yeah I agree some people are just not cut out to work with people face to face that's for sure or the public.
@randomarts09 (1405)
• Indonesia
6 Oct 12
Customers can often be a real pain, the fact is, if she try and resist with her customer because she wants to close the sale, then there’s only going to be one winner. And it's not her. Well she should get help to control her emotion better, because the person who will got blamed will be her. No matter you think about it, being patient is the key here, no matter how mad / angry she is. You said she's nice to you, that means she just need to manage her emotions better.
@SomeCowgirl (32191)
• United States
6 Oct 12
Everyone has their days. No matter how much you know not to argue and just try to do what you can to make everything civil and pleasant in an environment like that, it's not always possible. She may have had just cause to get angry, maybe not. Now she's fired though and she may regret yelling.
@Raine38 (12250)
• United States
7 Oct 12
You'll never win over a customer; technically the customer may be wrong but for the sake of good business and customer service, they are always made to feel special. They are afterall, the reasons we get our paycheck every two weeks. Unless of course the customer gets too personal and physically threatening, they are always regarded with maximum tolerance. Your colleague could be a really nice person but she's not that good in handling irate people. Her making it worse despite a previous similar experience is like really asking for it. Let's just hope that this time she really learns her lesson.
@enjoythejourney (524)
• United States
7 Oct 12
Sounds to me like she just doesn't care about her job. Customer courtesy is rule #1 and she probably just didn;t care. Who knows what is going on in her life but obviously the anger was too much for her to control. How sad for her and the company she works for.
