The customer made her cry

hi Ricki what a horrid woman and I suppose since she is well to do she tries to push everyone around. I had a to do in the library one day as this woman told me flatly while I was shelving children's books" look get out of my way" I told her "just a moment as I think you will w ant to look through these" and she yelled at me "My taxes pay your wages.I was through but before I left her I retorted"if t hats so please give me a raise," and walked off. She of course reported me to the m anager who when I told her my side said" I would have asked her to give us all raise then since her taxes pay our wages" and laughed,Your manager sure was not much help just saying deal with those customers. what a day you two had. Poor new girl. wow..

People are so darn rude sometimes. Why scream at her? Im sure if she thought about it a second shed realize it wasnt the girls fault. people sometimes, must have a happy life.

Miserable customers are not very pleasant to deal with; often times they are unhappy and work as hard as they possibly can to spread that unhappiness to others. A smile is the best weapon against this kind of terror. If the unruly customer is too aggressive, I do not see anything wrong with refusing them service. The customer is only right when they are right.

Oh no to have something like this happen to you on the second day that you are working a new job is not a good thing at all. I don't know anything about the new girl that you've been working with, but this could be something that might mean that she will not last very long at this job at all. As far as how the customer was, there are just some people like her that seem to think that the world owes them something, though in all actuality no one does.

I have worked as a manager for many years, training and secret shopping and so forth, anyway customer service is always number one. But you have to deal with all walks of life and personal issues. There is good and bad everywhere and as a salesperson you have to put up with alot. However this rude person you are talking about is problably not a happy person with herself and took it out on another. Sometimes the company will not train long enough or let one do so.(They want the money) to save money and so forth. The best thing you can do is be kind not like that person. try to explain and the details, and say I am sorry and if that person does not take it that way then just still be kind and turn it over to the manager and the manager should had dealed with the matter themself. So anyway. just try to be kind and go on with the day with thank you and have a good day..It is hard to deal with the public sometimes but put a smile on your face and keep up the good work.. The manager SHOULD help out more in these times of needs also....

Ugh, I absolutely despise customers who look down at me like I'm dirt under their shoes. Customers (especially the snobby sorts with too much money to be tossing around) need to understand that the people serving them are, indeed, actually humans with feelings that need to be treated respectfully. I hope your coworker feels better about the situation soon - she doesn't need to cry over someone who's so rude.

well she wasn't much help was she

There really are people out there who think that they own us because they are rich and powerful. I think each of us who are working will find ourselves in the situation of having to deal with them. I think it's unfortunate that you and your lady-friend are new in the company and there weren't anyone else who are more accustomed to dealing with these people to set as examples for you to learn how to deal with them. But still, it's a good experience. I'm glad you both didn't think of quitting because these people would be happier when they see someone shudder at their presence. I could remember the time when I first worked as a salesperson for a brokerage firm a few years back. The company had just changed it's name and imagine into a more "professional" company back then and I had encountered a frustrated client. The worst was the fact that he knew the company and was waiting for someone to approach him in order to do some tongue-lashing when he got the chance. Unfortunately, it was me. I was there professionally talking to him about the company, then he rudely interrupted me and told me that everything I am saying and the company was full of sh!t! I was shocked and he continued to humiliated me in front of his employees and I felt I shrunk in humiliation. But I composed myself and told him instead that I am here as a representative of the new company and if he had grievances of the old company, then I couldn't do anything about it - instead I could set him up with some of the administrators of the company, perhaps they could address his issues. He told me that I was very professional and he had the respect for me and eventually told me as we parted ways that I was always welcomed in his company. I smiled and left. When I came to the office, I cried my eyes out in the restroom and then composed myself and nobody knew what had happened. It wasn't only until one day my CEO talking to me and I told him everything. He told me that I was very strong to have not cried in front of that guy. Then I said, I only had managed to keep it all in until the time was right. Have a great mylot experience ahead!

The store I work at, nearby are rich neighborhoods. We get a few "rich" people but none are ever too snotty. I think I've had one ever that was a bit "uppity". When I was fairly new the lady I had just got done helping asked how to link her store card to the store. I said the next time she came in she could tell the cashier before the end of her order and the cashier would be glad to do it. The lady said she didn't want to wait. Well the way she said it was so "uppity" I suppose you could say. I, as sweet and sugary as I could said "Well then you can go to customer service and they can do it for you." One of my fellow cashiers was bagging for me and looked at me like "girl did you really just say that?" but I said it so nicely and with a smile that even if they watched me on camera they couldn't say anything for sure. I wish I could have told customer service not to help her, and that she'd just have to wait. Other then that I've really not had many who've upset me. Though on my birthday I worked and one guy upset me, I forget what he said. I wanted to say "Thanks for upsetting me on my birthday." I did cry then. I can be a little emotional. Sorry this is so long. I just wanted to say that what the customer did was not right. Our policy is that if a customer is ever too rude to us we can refuse to help them. Of course we'd have to tell someone at customre service, and customer service would help the person, but still, we wouldn't have to.

I am sorry that the new girl had a bad day at work. It takes time learning everything. I remember once when I worked at Staples I had a customer who yelled at me for going too slow and I had said in a calm manner, "ma'am I am new and am doing the best I can". The lady asked me to call my manager and I did. My manager said, "have you ever been a new employee before because I am certain that you have not been at the same job since birth". It was nice of your boss to allow an item to be returned after the 30 days because most companies will not allow it.

Some people could be really rude coz they think that since they are the customer, they always have the right in dealing with the things that they buy even if they could be sometimes twisted. I used to work in a pharmacy and sometimes I would encounter customers who are being rude and would reiterate that customers are always right. Yeah, right! But he wasn't right at all! I was really holding on to my temper. Good thing I was still able to hold on to it for quite awhile. Should he stayed nagging me for another 5 minutes, I'd surely be calling the cops for harassing me.

What a bad day for new girl! For customer service job I think almost all of us encounter this kind of problem but it's all up the managers out there to handle this kind of customer specially if this type of customer uses profane words which is unacceptable. The managers must brief their members on how to deal with this type of people. The point here is if you did not do anything wrong to the customer then exert your rights. If the customer is so unreasonably arrogant then show him that you are a human and you are in control of yourself and need to be respected. Answer all his queries and if he still not doing good then call assistance from managers/securities.

Hi friend, sad to hear about this incident. Some clients are in this sort. While doing business, we are in need to face different kind of customers. As you mentioned the girl is new, so she cried for the ladies activities. I agree, the ladies activity is not a good thing, but we are in need to deal with those kind of persons also, your manager is right. I think he is having good experience in that field

I have also seen many customers doing like this on shop workers.And many shop workers on customers.What i suggest is both should have patience and deal calmly.

To a point the manager is right; there are some customers that think the world revoules around them.. Very hard to deal with, but they usually are repeat customers which is important espeically these days with the lack of income.. I have worked in customer services for several years.. Have had to deal with those "type".. But there is a point were regardless of how loyal the customer is and how much they spend, that does not give anyone the right to abuse a worker.. There is a line there and it sounds like this partiucal customer went passed the line.. The manager could of been more sensive espeically since this other coworker just started there.. And it sounds like she cares about her job and doing things right.. Just needs a little more time to settle in.. Your manager should of explained in better words/details on how to handle those customers.. Since it will happen again, just a matter of time.. When I was working; if there was a customer that was getting verbally abusive and out of control I would call a supervisor over.. If your manager thinks its so easy have your co worker just call on him/her the next time...

That was a very rude customer.Yes, she is a customer but that doesn't give her a right to act like that.If I were the cashier, I would have ended up bandying words with the customer. With regard to the manager,he should have showed up and smoothen out the situation.There is a law in my country that you cannot harass a worker under the performance of his/her duty.