Short Tempered?
By AnnieOakley1
@AnnieOakley1 (5596)
Canada
November 6, 2012 10:11am CST
I need some advice................
I bought a GPS unit off ebay because my friend knew I wanted one, have done for awhile, and they saw one there at a cheap price. $62.99. A Bushnell, they said it was a good make and a good deal. I didn't know anything about them yet and trusted their judgement, and said okay I'll pay for it, and sent the money for it. They bought it with their ebay account, because I don't do ebay. So, instead of mailing it to me, it got mailed to them, and maybe that is the only way ebay will do so, to your address if it is your account. I don't know. As I said, I don't do ebay. Anyway, so they are coming for a visit within a month or so, and said they would bring it with them.
So, after they leave from their visit in this area, to multiple people, they go back home. Finally after a month or so, I finally need it for a trip, and I open and try to charge, install, etc. I find after having problems with entering addresses, that it is mostly geared towards the US and I am in Canada. *sigh* I look online and find some 'reviews' and people are saying that it is not Canada-friendly and very outdated. *big sigh* I call the company and they tell me they don't make them anymore and there are NO map updates. So, basically it is useless to me. Good thing I didn't spend too much. So, lesson learned, don't buy off ebay, unless you do research. In purchasing another one, I decided to educate myself, as I was clearly negligent the first time.
So, when I tell them that it doesn't work and is too old (2006) to be of any use, my friend offers to take it back and try to get a refund from the seller on ebay. I look at the ad on ebay and the time limit has expired for returns anyway. And they get no resolution from the seller after messaging them. So, I decide to take the loss, not them. But the friend INSISTS that I send it back to them and they will pay for the shipping and the purchase price. I certainly don't want them out the money for my error in judgement in not doing my research first. I mistakenly assumed they had done that research when they said "it is a good name". No worries, I only paid $55 for it.
So, I do plenty of research this time (learned my lesson, eh), and found one with lifetime map updates, and buy it, on sale for $140, reg $190. A Garmin, which IS a good name for current Portable Automotive GPS.
So, naturally, I tell my friend that I bought another replacement and tried it and it works fine. I also decide that since I don't want my friend to refund me, since it isn't their fault, but the seller's fault, and I know they aren't going to get a refund, I figure I may as well try and use something from the unit that I can't use. I can't resell it, because who would want it? And as it turns out, the new one I bought has no carrying case to protect it, but the old one does. And the old one also has a cheap little "sticky disc" used for attaching the suction cup (meant to go on the windshield) to the dash of the vehicle. I figure that accessories are expensive, so why bother spending more money, when I have already lost $55, I may as well use those 2 items that will fit with mine. Right? So, I also tell my friend this.
Well, I get an email saying:
"As I told you previously, my husband was pretty sure he could use it, but if you are going to scavenge it for parts, keep it and we will call it even. End of discussion."
Whoa! I was never told that he wanted it. I double checked all the emails and I was never told this. So, why are they getting so mad, so fast, when I did nothing wrong?
I do some internet searching and find that actually these 2 particular accessories are very generic and very cheap because they are not brand specific. I can buy either for $5 - $10. So, I offer to replace the 'sticky disc' and put the slipcover back in the box and mail it to them to resolve any upset that was mistakenly caused. I certainly wouldn't have taken anything from it if I KNEW!!! I even offer to send it to them for FREE! I am berated with character insults accusing me of 'beating it to death' and leaving them 'holding the bag'. And told again, "End of Discussion". ????
How would you feel?
Would you shut up and walk away or try to resolve it?
I don't want to leave it unresolved, or with bad feelings. But they strangely seem to have created an altercation out of something that shouldn't have been at all.
Any help or advice is appreciated.
2 people like this
4 responses
@livewyre (2450)
•
7 Nov 12
Wow - what a strange way to react.
Have you communicated by email up to now - I think you may need to call your friend to see if you can resolve the issue. Lots of communication tools that are used in speech and visual communication to gauge reaction are completely missing with non-verbal communications.
If this was not an important issue then you could just give it up as a bad job, but if there is friendship and reputation at stake, I can see why you would need to resolve it.
I would suggest ringing and saying 'look I think we have missed something here, can we just roll it back and run through it again?'. Even if they want to 'end' the discussion, if you are not satisfied, then the discussion is not ended...
Really hope you get this resolved
1 person likes this
@sid556 (30959)
• United States
6 Nov 12
Hi there Annie,
I now understand your previous discussion. I agree with SCG that it probably is some 3rd party miscommunication. Still...it's all just rude and wrong. I get it that "technically" you went beyond the "official" date of returning the product. Still, I'd have worked with you. If I had sold you that product and in good faith, I'd have been very upset that you were not happy with it and done whatever it took to make sure that you were satisfied with your purchase even if that meant returning your money. IF I heard you were keeping some minor parts off of it and especially IF i heard it 3rd part...I'd have asked you about it. There is no way on earth I'd have had as hostile sounding conversation with you over this.
Advice? Well, me being who I am...I know that I'd probably try to explain my side and still reach a peaceful understanding with these people. My experience, however, has shown me that these type of people are usually not looking for peaceful resolutions. I guess my advice to you would to be to call it done and don't deal with these people ever again. "End of discussion" just tells me that you'd be wasting your time trying to be peaceful.
1 person likes this
@AnnieOakley1 (5596)
• Canada
6 Nov 12
It wasn't the seller on ebay that I had this convo with, but my friend that found it, advised me it was a good make and a significantly cheaper price, and they used their ebay account to buy it with my money.
So, the issue here is, why did they react so unreasonably when I discovered that her husband wanted it for himself, which was why she offered to refund my money even though we both knew it had been too long after the purchase to return it. I was willing to just take the loss, because I felt that I was responsible, not them, for it being too long to return it. And it was only $55. So, since I had no idea that her husband wanted it and that was the real reason behind her offering to give me the money I paid for it back, he got insulted that I had 'scavenged' some of the accessories to use with my new one. He had no right to be offended, since he had not paid for it. I did. It was mine for all intents and purposes as far as I knew, and I could do what I wanted with anything from it. I had no intention of sending it back to my friend, and making her pay me back for my bad judgement in not doing any research on it.
But as to your understanding of "End of Discussion", I agree with you. They were NOT being reasonable and overreacting based on misinformation. But....they didn't make it right by apologizing, instead cut me off and cut me down by saying such a demeaning, insulting thing. When they were the one that flew off the handle and got so upset over a stupid $6 generic replaceable part that I used when technically it was still MINE. I had no idea her husband wanted it at all!
Hope this clarifies a bit.
@SomeCowgirl (32191)
• United States
6 Nov 12
Okay wow, I mean you didn't get the message that the husband wanted the item, so I don't see the upset. Maybe your friend had meant to mention it but forgot to and thought she had. It does seem like a lot of upset over nothing. You were the one that had the loss after all and it is yours to do as you wish. You've even offered to mend what you could and send it on it's way to them, for free.
It sounds to me as if they are taking something out on you that they should not. All I can tell you is to tell them you are sorry but you did not see any mention of the hubby wanting it and that you even went back through to check messages about it. That had you known you would have sent it, but you hadn't known. I mean you've offered to now, so what is their big huba-balu? Hurt feelings I guess, but for what?
I just hope this can mend, it seems like a lot of upset over something so small.
1 person likes this
@natliegleb (5175)
• India
2 Dec 12
its kind of easy to be short tempered unless we have a strong desire and burning backup to work on it and also the value is quite high, so you can surely go for them and claim the charges
1 person likes this