Customer Service is key to company.. but who cares?
@wfhchristiner (352)
Canada
November 18, 2012 7:51pm CST
Customer service is everything for a company. This is the point of sale! Bad customer service leads to no sale, no return customers, no future sale, no profits. Good customer service leads to everything. Word of mouth is powerful.
But these days with the sales associates as the front liners of customer service is paid only by minimum wage, who cares about customer service.
Company expects us to go beyond, try harder to satisfy customers, but hey, what do workers get? Nothing. The company is the one who gets everything. So at the end, I don't blame that many company fail. Besides mis-management, wrong product, pricing, advertising, etc.. it's also wrong customer service.
1 person likes this
6 responses
@wfhchristiner (352)
• Canada
26 Nov 12
Not worth it at all. If they don't care for us, why we have to care or even make extra care for that. Everything has to be 2 way street, not just one way. Company always expect more but do not want to give more. It's just doesn't go that way. Unfortunately not so many company understand that.
@rubrub (166)
• Philippines
20 Nov 12
i totally agree! im also a customer service representative working at a call center. I also feel the same way, companies are the only ones who will get a lot of benefits from our hard work. we dont get much from them but they get all from us, we even go beyond our limit just to give their customers the best customer service. i really feel bad whenever i think about it, i just dont have a choice but to stick to them since finding work is really hard right now.
@wfhchristiner (352)
• Canada
20 Nov 12
Good example! The only one that get the benefits are the management, and owners.
@anaknitatay (1335)
• Philippines
20 Nov 12
it is true that benefits should go both ways; if a company expects the workers to care for the company then it should care for its employees also
but I think you're talking more on human resources management rather than customer service itself since it's more on unsatisfied employees affecting the state of companies.
@jenny1015 (13366)
• Philippines
19 Nov 12
Exactly! The management and staff should work hand in hand in making any company a successful business. The employees should be given importance because they are the ones that actually give customers' a bird's eye view of what the company is all about and the products that it sell. No way can a company gain more customers if the people behind their customer service is left for granted.
@kat_2x (105)
•
22 Nov 12
I agree with you! i work as a customer service for ow many years already and they even transfer us to technical support because they need good service to customers and with good customer service you get good rate, good sale and more customers! :)
