A cellphone message was sent to me and my balance got deducted

Good thing i do not experience it now.

@stanley777 good for you- same here~

Good for you. you really asked them.

Yes, they send us promos on how we can avail of their discounts but the fact is, if you have subscribed to them, that's the time this hidden charges comes out. As you have said, sometimes they did charged us even though we have not subscribed to them. And since we have not subscribed to their promos, how can we deactivate it if these networks don't tells us how we could to.

Yes, your right. If we send the wrong code to unsubscribe, we would be charged again for the text. I just hope they would do the job for us if we call their hotline,but sometimes those people on this line (CSR) would tell us, that we should be the one to deactivate it, because we are the one who subscribed to this promo.

They have lots of codes and it differs depending on the subscription. If you send a wrong code for unsubscribing, they might charge you again so to be safe, just call their hotline and let the customer service representative deactivate the subscription for you.

Yes, I guess we just have to learn to live with it, because the agency who is supposed to help us can't do anything. They are only good in press releases while these network providers ignores them. Anyway, I haven't heard from this number again for quite sometime now. I just hope they already stop.

This is a common problem with our network providers. Many subscribers are complaining about losing load and the victims mostly are prepaid subscribers. It's just fine if you are a postpaid subscriber, you can easily contact your provider and request the cancellation. But if prepaid like me it takes time. I just hope I can solve this problem sooner.

It's good that you have that kind of service in your area. This is the first time I've heard of it. Anyway, I have complained to my provider about the deduction telling that I have not subscribed to any promo, most especially to the said number. But as expected they told me that maybe I have forgotten that I have done so and they said that I should complain to the said number.

Yes, this is very common now a days. I don't know what our government is doing about this issue. The regulating government body which is NTC can not do anything because even themselves are being ignored by this telco companies. It's been a year since they have ordered these telco to lower their sms rates but it's been ignored up to this time.

Yes, this is a very common issue against these network providers. They don't really explain much what would happen to our load if we decided to subscribe to their promos like ringtones, wallpapers and the likes. So some customers just accepts or subscribes to these promos without really knowing what is it that they had agreed upon with their network provider. There was also a time that even you have not subscribed to this promos our load is also deducted like what had happened to mine. The problem with this network is, they would not provide us the owner of such number so we can stop this deduction.

Yeah, I was planning to log a complain but I have second thoughts of doing so. As we all knew these telco companies have been ignoring an order from NTC, our government regulating body that monitors their activity. Many subscribers have been complaining such deduction but sad to say, this still goes on.

Yes, we can not get any help from these providers because they thought that we have registered to this promos. How can we cancel our subscription if in case we have forgot that we have subscribed to this promo. The problem is, how can I contact this number so that they will stop deducting my load every time I receive sms from them.

I guess it's almost the same as yours, the only difference is, mine is about religion. So, you have threatened your network provider, if they will not do the unsubscribing on your behalf you will transfer to other network. I guess, I have to contact their hotline and ask them to do the cancellation on my behalf.

Yes, this is the common practice of some network providers. Many have complained about this issue, but up to this time it's still an issue. My network provider being the largest with regards to subscribers as they say, had joined the others. Ringtones, wallpapers, long talking hours are some of their promos. If you subscribes to their promos it's natural that it will be deducted because you have accepted or you have agreed to it but if not, they have no right to deduct it from our load the cost of the sms.

Yes, I'm planning to call my service provider to inquire about this deduction. It's just okay for me to deduct the cost of such sms if I have registered to this promo, but I have not that is why I'm furious. I just hope I can think of something to stop it.

I guess, it's the best I could do at the moment. The sad fact is, these Telcos company is not following a previous order from National Telecommunication Company, a government entity that regulates the irregularities being committed by them. I just hope they would attend to my query.