Is there something wrong with my account?

paypal - My account is still temporary hold
Philippines
December 12, 2012 6:37pm CST
I was so happy yesterday because I received a payment from my friend to other country. I immediately check my account in paypal and really happy because this is my first time receiving money using this account. But what happened? After 5 minutes my account was temporary hold and subject for review. Oh Oh! Did I do something wrong? I already provide the information that they needed and until now it is still temporary hold. I hope everything will be ok. I'm very upset...
6 responses
renkinjutsushi
@renkinjutsushi (716)
• United States
13 Dec 12
It seems like PayPal has flagged the transaction as suspicious and potentially fraudulent, and the hold will remain until they're done conducting their investigation. I've found some threads in the Etsy forums that say it's usually lifted within 24-48 hours, so hopefully that will be the case for you. I'm guessing that they flagged the transaction because it's the first payment your account has received, your friend is in another country, and it's a fairly large amount. It's not that you've done anything wrong. It's that they are taking a few extra steps to protect your friend and make sure that it was an authorized payment. You might try contacting your friend. They might be able to expedite the review process if your friend calls PayPal and confirms that the transaction is legitimate.
3 people like this
choybel
@choybel (5042)
• Philippines
13 Dec 12
It's explained by renkinjutsushi very well here. I should just say then that you should not worry if there really is nothing to worry about. I'm sure PayPal is just doing their job and if all is clear, they will definitely give back your money.
zearah
@zearah (5381)
• Philippines
21 Dec 12
Five of my colleagues who received Paypal dollars from Toneaday had experienced the same case. Three of them patiently waited and fortunately their account were brought back to normal but the two did not pay attention to the Paypal's email instead they replied a very absurd message and so the two did not recover their account.
litvillegas
@litvillegas (1274)
• Philippines
14 Dec 12
Thank you so much renkinjutsushi. You were able to explain it well. Yes, my friend already provide some supporting documents that paypal team needed.. Thank you so much. Yes, you are right this is my first time to receive an amount from other country. @choybel Yeah,,he's a smart cookie by way thank you so much for the good the comforting words...
Jenny1015
@jenny1015 (13366)
• Philippines
13 Dec 12
You should ask Paypal themselves what was causing the money to be on hold.
1 person likes this
Jenny1015
@jenny1015 (13366)
• Philippines
13 Dec 12
No, I have not experienced the same problem. But I try to send them an email everytime I have questions that I could not find answers from their FAQs. They usually respond within 24 hours.
1 person likes this
litvillegas
@litvillegas (1274)
• Philippines
14 Dec 12
yes, thanks for your help friend. I did it yesterday and they immediately answer my questions. There's no problem with my account or I didn't violate any rules, it's just the senders account. They asked some supporting documents from the sender. Thanks for the great help.
1 person likes this
litvillegas
@litvillegas (1274)
• Philippines
13 Dec 12
Hi jenny Yes, thank you for that advice.. I will do that.. Thank you so much.. Have you tried this same problem before?
1 person likes this
choybel
@choybel (5042)
• Philippines
13 Dec 12
I do hope everything turns out well soon.
litvillegas
@litvillegas (1274)
• Philippines
14 Dec 12
Thank you choybel. I do hope and pray that everything will be ok now. My friend already provided the document that they needed... Have a great day and thank you so much for dropping by..
wittynet
@wittynet (4421)
• Philippines
20 Mar 16
Hi, @litvillegas! Good Monday morning! Has it been resolved?
kaichoukebz
@kaichoukebz (1190)
• Philippines
15 Dec 12
Try to contact Paypal for support. You must I think verify your Paypal. Such payment processor which is Paypal is very strict presently. In that way, they can be able to maintain secureness in transaction. Everything will be okay if you just contact Paypal support and do follow their instructions. I once remembered having trouble also with my Paypal account though I am now very much glad since Paypal did not let me fall from it. They are very helpful in every way possible. Plus, the one who helped me in Paypal is so friendly. Negate your negative though. All will be okay.
litvillegas
@litvillegas (1274)
• Philippines
18 Dec 12
Hello kaichoukebz That's exactly a good advice. I already contact Paypla support team. Yes thank you for the encouragement. I believe too, everything will be okay.. Have a great day and happy posting!
devonavis
@devonavis (1854)
• Greece
13 Dec 12
I have no idea why that happened, what is important is you did not violate any of their rules. One possible cause is that maybe the sender has some issue on his or her paypal account so paypal needs to trace and fixed everything. I just hope it will be fine. Chill and wait for the result, stay positive
litvillegas
@litvillegas (1274)
• Philippines
13 Dec 12
Hello devonavis I guess so.. Yes thank you for the comfort it is indeed helpful. I appreciate you words... Have a great day
1 person likes this
devonavis
@devonavis (1854)
• Greece
14 Dec 12
Hi! So how's your account now? Hope it's okay
litvillegas
@litvillegas (1274)
• Philippines
17 Dec 12
Hello Thanks for asking but until now the money is still hold... The sender already uploaded the documents that Paypal team needed for the case.. Perhaps I need to wait for many days until paypal will give me my money..
1 person likes this