Rude people at parking areas

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Hello fellow mylotters! I just had a terrible experience inside a mall's parking lot area. After I paid for the parking fee, I was able to spot an open slot on the other side. I needed to go all the way to the end of the stretch and make a U-turn in order to pass the barrier that's between me and that open slot. All the cars in front of me turned left so that open slot was surely mine. But alas, when I got to that slot, a woman was already standing on that slot as if she was waiting for something or someone. When I signaled to her that I was to park on that slot, the woman pointed at the car behind me and said that that slot was already reserved. I got down on my car and told the woman that that practice is not allowed especially inside malls. Her husband, which is inside the car behind me, sped past me since there's a space for him to scoot in and blocked my way. He shouted at me stating that what his wife did wasn't wrong. He even has the nerve to be mad at me. To avoid further inconvenience and possible delay, I just gave the slot to them and approached the nearest mall guard. To my surprise the guard told me to just let it be. I had to go up 4 floors up for me to get another free parking slot. Have you guys experienced this same scenario before? What have you done about it? If you haven't experienced this yet, what would you have done?