Is the customer always right?

customer is not always right! i will just share to you my experience. i was a former crew here in manila. one day a woman is ordering some donuts, of course i'll ask her what kind of donut, how many etc.. i think i get her pissed off (which i don't have a clue why) she shouted at me, she humiliated me, and even said that she wants to talk to my manager that time. and i didn't let her just humiliate me, i scolded her too in front of other customers which she also did. i did that because i know to myself that i'm just doing my job. of all the things, i really hate people who will humiliate me in front of many people and i won't let anybody do that to me that's why the saying 'customer is always right' is not always right

Hmm well for cases such as this, it is hard to tell. Especially if the items are shipped and we can never really know what happened where. Of course for sellers, the risk is that you may get a bad rating for not refunding. But that is also part of the risk in the business that there are customers who are like this and is hard to deal with. I am not much of an online shopper so i really am not familiar with how things go and what policies are followed, But i guess sellers should also know when to protect themselves from abusive customers.

I don't think that the customer is always right even though that is what is drilled into our head when we first start any job. I worked in an auto parts store and the customer thought they were right till the mechanics proved them wrong which in some cases was quite funny. My daughter worked retail at CVS and kept that customer is always right mentality. However it did win her favor with a lot of customers and she had A LOT of regulars because of it. She also didn't lie to the customers. When they came to her with their concerns she was very polite with them and sympathetic because she was in their shoes once before she became a cashier. Then when she became a cashier she had much more respect for the whole cycle.

Working in customer service it is one of my biggest issues with customers. They are not always right but it seems that no matter what the outcome is always in favor of the customer. Especially on ebay. I used to sell on ebay but I had a lot of clothing that went out it was many items and all of them were in very good shape some of them being brand new with tags. The buyer paid and I shipped them then a few weeks later she sends me an email saying that most of the clothing in the box was stained and damaged and she wanted her money back. So I asked her to please send back the box of clothing so that I could go through it and verify that all the items were still in the box before refunding her money. When the box arrived back to me half of the items were missing. Mainly the new items with the tags still on them. So I emailed her and informed her that half the items were missing and that I would not be refunding her the money. She then complained to paypal and they put a hold on the funds in my account until it was resolved. Lucky for me I take photos of every thing and videos as well. So when I was packing the box to send it out to her I recorded a video of me packing the box and showing all the new items that I was including in the box. When the box was returned to me I made another video and showed me opening the box and how half the items were missing. I then had to send the video's into paypal as it was proof that I was an honest seller and that this buyer was trying to rip me off. Had I not done that paypal would have found in her favor and I would have been out the money. All I can say is make video's and take plenty of pics. In this day and age it is the only way to protect your self.

I also do not believe that the customer is always right. Some customers would just like to mess up with sellers. And that has happened to me when I was working at my brother in law's pharmacy. In the pharmacy, we also sell infant's milk. so one time a customer was raging mad and asked why the milk that he bought was not what he expected to be. And he said curses and a lot of bad things about our pharmacy. I told him that we only buy those milk from wholesalers and we are not responsible for the manufacturing of it. And just like them, we really do not now what is actually the condition unless it was stated that the product was expired. But on that case, it was not expired. It still has a year. I was preventing him to have a fight with my brother in law as my brother in law could be ill-tempered too. So what I just did was to give back the money that he paid.

the most basic and most important factor for running a successful business is pleasing the customer,coz if the customer gets pissed of then there would be no business at all...so like it or not customer is always right.

I am actually reluctant to sell things on eBay for just the reason you described. While I'm sure most people are good and basically honest, some people will buy things just to scam the seller, and the seller really has no defense.

Not all customer is right indeed. Yes, there are those who take advantage and with no valid reason for asking refunds but just the same they are almost always favored if only to protect the image of the company. However, I think in every rule there is exception and in business this should be followed. If the complaint of the customer is not valid enough to merit refund, I think he should be rejected. Fairness should be employed in all cases even if that means breaking the idea of "The Customer is always right".

I ave worked in hospitals at Walmart and in restaurants and in every job the boss has always told me the customer is always right. Now i disagree with this because everybody is wrong at times and some customers blame the place or do things to what they have just to get the money back or something for free. S no the customer isn't always right but they say the customer is always right so that you will give them what they want so they will come back and you can have their business again. Sometimes tho i really want to tell the customer they are wrong and why and how they are wrong but i don't in order to keep my job and to keep the customer coming back or have the refer people to where i work. yeah it gets hard sometimes not to tell the cutsomer off but i keep my cool as best i can.

If the terms specifically say that the customer will get the refund with no questions asked then you will have to abide by the terms. Therefore while drawing up terms a suitable clause that will make the customer think twice before claiming refunds would be in order. I have been a customer many times and I have not got refunds merely because I am asking!

I think there are people out there that take advantage of this too, but if they do it too often then I am sure, at least I am hoping that they stop them from ordering anymore things.

No, the customer is not always right. Yes there are unfair customers online as well as offline. We are just unlucky if we have more unfair buyers than the fair ones at a particular time. From my experience such unlucky happening is rare. There are still more good buyers than the bad ones :)

I agree with you that not always customr right. sometimes people they try to misuse their right and for that and getting something cheaper or free, they blame on it and that is not fair.

Customer's really aren't always sure what they want and that's happend in refunding. Some time customer don't care what will happened after thier complain,is the seller going to kick of from job or he has to pay for the refunded product.

hi TrinityDownpour es that a catch 22 situatin as theyh want o make sure customers are satisfied and dealt with well but yes there are some who are not right and I am not sure what can be done. does ebay keep a list of bad customers as well as bad sellers? would be good if they did.I cannot think of any other soluton off hand but I am sure others can.

You are right, that policy can be subject to abuse of those buyer without conscience.. There must be a policy also that protects the store when this case happen.

Customer isn't always right thought its necessarily been told for all business establishment. Because there are times that other customer only uses its saying "Customer is alright" for some benefits that they may get. But in this case, the business staff must always be in between and not be in favor to any side of the complain or problem. and analyze well its detailed of the said problem before giving its conclusion to what should be done to resolve it.

Hello friend the customer is so different about what you think. Each Customer has different opinions about your products. Such kind of customers you want to handle as different. The customers will satisfy about their buying products which is worth able or not.