It is over, T-Mobile. Move on.
@UtopianIdealist (1604)
United States
March 3, 2013 1:26pm CST
Right after I got into a contract with them, they changed all the rates and I was paying a lot more than what they started advertizing, though they said I was in contract and there was nothing I could do. Moving a lot, we were moved into areas that had poor coverage. Call were often lost. There were a lot of times we could not even call out. They said that since the service map had the areas covered, there was nothing they could do about it. Unless I wanted to pay to break my contract, per line, on a family plan. So, we suffered the two years. We find our new phones and new plan and cancel T-mobile. They made no effort to keep my business, told me the day that the phones would be cut off, there was no prorate for what had already been paid.
Two months later, we get a bill for 2.5 times the amount of or normal bill. When we talk to billing, they state that it is correct, that though we were current when we cancelled, that there is thirty days from the end of a billing cycle until when you are actually billed. At least, that is what I have come to think she was saying, though she changed her mind often. She couldn't tell when I started service. She agreed I had paid for the month I had cancelled in. There were no fees added on. She told us we owe it because they say we do. And that was that. Another company says so. I guess it won't really matter in the end, large companies scam people often, and it is just the cost of doing business with them.
Have you experienced a company that just couldn't let you go? I have had this happen a few times before, usually they just want to hear my voice, tell me they miss me, they get closure and reverse the charges.
2 people like this
3 responses
@sk66rc (4250)
• United States
3 Mar 13
I'm not too clear on some points... You said you wanted to change service providers but you are complaining, at least in part, they made no effort to keep your business? Would you rather have them give you. Hard time about you changing your service provider? I'm not trying to give you a hard time but sounds to me, you wouldn't want their service anyway because the area you're in, their service wouldn't work too well anyway... You're the one wanting to cancel their service & it's their fault for making it easy for you to do so? Like I said, don't get me wrong, I'm not trying to sound harsh but at least that part of your "complaint" isn't really fair... As far as your bill goes, I would've asked them at the time of cancelation what your final bill would be... What you thought it would've been might've been different than how it works on their end... I'm not saying what they've done or their way is right but at least it wouldn't have been a surprise... Hope everything was resolved, though may not have been the way you wanted it to...
1 person likes this
@UtopianIdealist (1604)
• United States
3 Mar 13
I waited out my contract to cancel. With a termination fee, per line, it was a lot easier this way, even with the service. Can still use Wifi calling. The other areas I had been to that they said had coverage did not. This area, it was alright, but we had decided we were going to cancel with them, for other reasons as well.
The point on them not even trying to save the account is that most companies do. I have had companies call often to try to "win me back" even though I was no longer in the area. I had a survey after that asked about my disconnection experience, from an unrelated survey company. It asked detailed questions on the experience, focusing on the agents non-appeal to maintain service. I am glad I am not being called, though I would rather that than random bills being sent frequently. I guess when they ask if a company makes you feel valued as a customer, this is one time it is clear they did not.
The issue I actually cared about, what annoyed me, is the strange billing that no one can logically explain. They speak of hypotheticals that do not apply to the account. "Well, if you would of started service in this other month, then your bill would have been that amount." We should have had no further charges from them, yet it is more than 2 months of charges.
1 person likes this
@sk66rc (4250)
• United States
5 Mar 13
I completely understand about your annoyance about the bill... More often than not, they'll give you a run around & at the end, it's still hard to understand... I still don't understand your issues with trying to keep you as a customer or effort to retain you as a customer, or lack there of... I myself had t-mobile for 6 years before I changed to AT&T... Make a long story short, my position @ work changed &I travel a lot for work... I found out that their coverage doesn't really work for me in some areas that wasn't my normal places I travel to... I called them & said, "I like to cancel the service"... Guy on the other side of the phone said, "I'm sorry to hear you're leaving us... Any particular day you wanna cancel it or would you like us to cancel it as of today?"... I'm actually glad they made it easy for me to switch, or cancel my service... I didn't wanna be tied to the phone going through hoops for 20 minutes having to listen to them going on & on about how they value me as a customer... I appreciated to fact that they understood I no longer wanted their services & the reason why was my own personal reason... Last thing they said was, "In the future, if you'd like us to serve you again, please feel free to give us a call..." May be that's not exactly what they've said to you & may be that's what you wanted to hear but the way I see it, for some of us, it's actually refreshing to see that some companies will help you make things easier, even if that means letting you go as their customer...
@mariaperalta (19073)
• Mexico
3 Mar 13
I had them in las vegas. Said 49.99 per month unlimited. Every month for 4 months the bill was 90.00-119.00. Never got a right answer why that was. A bad company I think. :9
1 person likes this
@UtopianIdealist (1604)
• United States
4 Mar 13
When we lived in that area, we had problems with them too. I would think that maybe they just are not as good in the West, although our problems with them started in TN.
@rosekiss (30414)
• Eugene, Oregon
3 Mar 13
I am with t-mobile, and I must say, I am very happy with them. They have never charged me more than they said they would, and they have treated me very fiar. i am not on a family plan as i live alone. I was with Verizon before t-mobile,, and when it comes charges, verizon is horrible, but then that is just my opinion. I will never go back to verizon again, ever. they have lost me, and if for some reason I do decide to switch from t-mobile, which is unlikely by the way, I wouldn't go to verizon on a bet. I paid a lot more with verizon than I ever have with t-mobile. You say that t-mobile didn't try to keep you as a customer, which I find hard to beleive, as they give very good customer service, at least for me they have.I have unlimited everything and it is great, as I don't have to worry about using up minutes. I pay less than $100 a month, including data plan, payment on the phone, and also taxes. I like t-mobile, and I will stay with them. Take care, and have a very good day. 
@UtopianIdealist (1604)
• United States
4 Mar 13
We actually just switched to Verizon. The coverage seems a lot better, though I was more wowed with T-mobile at first. The tech support was readily available and understandable. the only problem was the limited information they had and the solutions they gave did not help. I thought T-mobile would be a better company for us, it just did not work out. Verizon had some good phones and we knew had good coverage here, so we went with them. At T-mobile, we had a limited amount of minutes, unlimited data and text and paid more than we do now with Verizon with unlimited minutes.
@UtopianIdealist (1604)
• United States
25 Mar 16
Years later and we still do not have the problems we had with T-Mobile. Though during the season, the NFL app had a lot of issues, but even though they just purchased the license and were not directly able to fix the technical problems for the app, they gave a credit on our phone bill for the inconvenience. T-mobile would hang up if you had a problem with anything. Maybe T-mobile got better but between coverage and the attitude of the employees in CS AND in the stores, we had a lot of issues.
1 person likes this
@rosekiss (30414)
• Eugene, Oregon
25 Mar 16
@UtopianIdealist I have had T-Mobile for quitte awhile, and have never had problems with them, as they have alwys treated me right, and when I go the store, I am treated like a custormer should be.It seems that John LeGere is always working to make T-Mobile better than the other companies. They are the cheapest from what I have seen.
