Customer service is a big part of any business...........

I think mylot is big, and its alot of work to run a site like this one. i think the adm. needs help..

Maybe everyone needs to read the terms again. I have, and they help me here. Have a great day.

maybe but i think we can do it by responding some newbie discussion that usually ask how to earn on this site but if you are like bug etc. yeah maybe they need help

I don't agree with that, but it's a way to keep and get business to be honest. But some people abuse that rule (custoemrs do and you end up loosing).

Some do, but if you want repeat customers they have to be right. Just my opinion.

Yes, and sometimes we all forget the golden rule. The customer or member is always right. Take care there.

There are always going to be people who complain. who don't like changes, who want answers and responses RIGHT NOW. that's life. That doesn't mean something is wrong or not good. Peoples perception is just different. Just how I think it's fine and other's think it's not. You must always go by your own experinces and not allow others to difine them for you

your right, did you see adm. post today? they are making some changes here soon. Hope it helps us earn more.

Thats good to hear. But..... Ive read several posts over the last few months that say a different story. I think the staff just has to much to do here. And need some help.

Do you mean kind of a go between mariaperalta? Someone that could listen to people and get some answers to the questions they might have? I agree customer service is a tricky business and they can either make or break a company depending on how it is run and how costly it is doroffee. For Mylot maybe a simple incentive program could benefit. We all are already on the pay roll, sort of.

Your right, the do the best they can I guess. I just feel they nee done or 2 more helpers here is all. To help answer questions and things.

Yes I do, we need like a mod that is here alot. To help answer questions and even to delete posts fast. So people are not wasting their time here on some posts.

Does facebook pay you? Why would you want to be there making money for them. here at mylot you make money for you.

lol. moreover u r in not in fb. but payment for writing is understood, write only to be paid is not clear ~.~

I just like to do sites Im going to earn from. I dont have time to play fb games.

Yes, it was bad. I hope mylot steps up and explains things to us soon.

Hi blackrusty go to is mylot getting a new look there are lots discussions on this very topic.

my lot has steped up and told us about what is going on

I can tell you ajithlat from experience that it is part of a business that is not easy. One challenge companies have is that is always evolving, changing as time goes on. I do see some departments falling down in how they perform in c.s. and companies do suffer because of it. Hope you do not mind me commenting so much mariaperalta, I like your company.

very true, sometimes we also as owners have to lose or give something away to a customer to get them back to us. I know I do here in my cafe..

yes it is, but many times some can never be pleased. its hard sometimes.

That's what I'm saying...if someone doesn't like what has happened, if they feel so strongly that their privacy has been compromised then they should close their account. The thing is, the damage is done, can you name anyone and link them to their account here? I doubt anyone can. A bunch of user names linked to the real names of myLot account holders is going to be pretty meaningless in the grand scheme of things...a veritable storm in a tea cup. I think people are overreacting and taking things too far. The deed is done, it's over with and no-one can go back and change anything. Why do people insist on continuing to stir the pot?

True there, but even mylot didnt follow their own terms for us. Rememeber what they did here the other day with the new site. :(

I disagree Hatley. I am much better at customer service and you should vote for me but I do agree as a moderator I do not think I fit that bill. It is a very tough job. I believe often that customer service is about providing information and dealing with peoples concerns? A moderator has a different job though, do you agree? I am not very "tough" mariaperalta.

I agree, hes a tough man. But many like me like and respect him here. I vote for him...

Like lamb said here, we need someone tough, and then gentle all in one. Everyone needs a diff. type of help here.

After the dust settles I am sure that everyone that likes Mylot will want to see it be successful. How that happens does rest on the management shoulders but also on the entire community or most of it because 'we' are all in this together. There is the profit sharing aspect but also I think the community things that make up the content. We do need people that give good direction though to be able to move forward.

true, but the main problem here is many come and go as they dont really understand how the site operates.

Might be right, maybe we need a few volunteer mods or helpers here.

I have read many including people like lamb say we need more attention here. Yes, many as I have have had messages gone unanswered. So id like to see a few mods here each day that can answer new and old member questions. Alittle faster here.

I always ask myself this question when dealing with the front desk. Does this person care about me?

Well said, i just think mylot is so big for so few workers here.

I'm not sure I understand that one suni51? Could you explain your thoughts more? Certainly every company provides a product or a service but could we say with every product there is a service to some extent?

Too some extent yes @ bluedoll but some companies need more than normal contact with their consumers. These are the companies who sell their products and promise to keep them in good shape for their guarantee/warrantee periods

I agree with you here. we need to be there for our customers. So they keep coming back for more.

I will answer your question gavenkatesh but not for mariaperalta but from my perspective all right. I do not think Mylot support is poor but recently there has been a disturbance, which is unfortunate that sometime comes with changes. This has left some members feeling insecure about the future and feel disconnected. I am sure in time these new changes will get all worked out and people will feel more confident that their concerns are being looked after.

Blue.. you are right in away. They responded fast because great members like Lamb jumped all over them...

Sure is, it doesnt ever work without happy customers. i know that here in my cafe.

I sure hope so. We need something done to the ref. landing page here.

Lets hope so, I just think they need to be more involved here.