De-personalization of hiring practices

@dawnald (85146)
Shingle Springs, California
March 8, 2013 11:56am CST
I got my first job because my friend was already working there. She vouched for me, and the owner hired me. I got my second job because my friend was a hiring manager. He knew me from school, and that I was smart enough to figure out how to do the job. This set me on the career path that I am on now, as I had no clue after college what I was going to do with myself. My last two jobs were gotten totally on my own. I applied, I interviewed, they saw something they liked, and I got hired. But both those jobs were as a result of applying through the internet. So my first impression was made by my resume and my cover letter. How impersonal. Thing is, the vast majority of employers in the US, even small businesses, nowadays require you to apply online. This allows them to screen you out without even seeing you, your personalty, how you react to questions, etc. If you have a large strike against you, such as a large gap in employement, a conviction, etc., you might not ever get to talk to somebody before being eliminated. If you're clever, you can maybe get across in your cover letter how hard you work, how much you want a chance, how much you are willing to prove yourself if somebody would only give you the opportunity. But cover letters can be phony and contrived, written by somebody else even. It's not nearly the same as looking somebody in the eye, gauging their reactions to questions, etc. So what do you think about this whole impersonalization trend? Is it hurting applicants, is it hurting business, or is it OK?
6 people like this
24 responses
@sid556 (30959)
• United States
11 Mar 13
hI Dawn, I don't like it at all and I think that the companies that do business this way are missing out on some very valuable potential employees as well as hiring some not so desirables. Actually, upon speaking to my daughters, I know this is true. Like you, any job that I have ever held has been based upon something the employer saw in me during the interview. My 12 year career in insurance was based totally on lord knows what the employer saw in me...potential. That is not going to show up on-line. Likewise, the opposite is not going to show up on-line. My daughter that now works in insurance tells me of some of the nightmare co-workers that she has had to deal with. They do that on-line hiring now and some of these people are experts at building themselves up and appearing to be ideal employees when they are anything but. When working in the public, personality is as important if not more important than actual skill which can always be taught. Personality is inate and it does not matter how skilled and speedy a clerk is, if she is a grumpy ogre, she is going to lose the company business. I work for a small family owned business and my boss does not subscribe to this on-line stuff. He can tell so much from a person just from talking to them in person. We just hired a girl whom he interviewed. He felt she was a perfect fit and ran it by me and asked if I knew any reason why we should not hire her. I only knew her as a customer but she has a great personality and well, I also had a gut feeling that she'd just be a good fit. She is and guess what...She has never held a job and has been a stay at home mom since highschool. She was quick to learn and has an amazing personality. she never would have hit his radar over the net
2 people like this
@sacmom (14192)
• United States
3 Apr 13
Never say never. I only have a tiny amount of job experience under my belt. I worked for a short time after I got married (back in '95-'96). Then came the kids, so no job experience there (even though most of us know being a parent is one of the hardest jobs out there). Still, I applied and applied (mostly online) until someone hired me. I guess there must have been something they saw on my application. Either that, or it went into the wrong pile accidentally! Happy mylotting!
@sid556 (30959)
• United States
11 Mar 13
oh I see. I have never done the on-line applying for a job. I have been at the same job for nearly 20 yrs ...too long maybe. Still they are missing out on some possible great candidates I think by weeding them out based on the on-line application alone.
1 person likes this
@dawnald (85146)
• Shingle Springs, California
11 Mar 13
Oh, I don't mean that there is no interview. but they screen out all the online applicants first, and one a few people even get a chance at an interview.
2 people like this
• United States
11 Mar 13
I don't think it's really hurting business as much as it is hurting the applicant. Perfect example, ME. When I was younger if I had a gap they seemed to overlook it and give me a chance. Now, they get my applications and I don't even get a courtesy phone call. I found this great opportunity with the Elk Grove school district and I haven't received a reply to my email why their phone number redirects me to a hangup. That was mid last week and I still have no reply.
2 people like this
@sacmom (14192)
• United States
3 Apr 13
@ WildHorses: You don't mean Elk Grove, CA, do you? @ dawnald: It's one of mine as well.
@dawnald (85146)
• Shingle Springs, California
11 Mar 13
Ah, automated systems, another pet peeve...
1 person likes this
• United States
2 May 13
@sacmom Yes, that is exactly what I meant. Why?
@zandi458 (28102)
• Malaysia
8 Mar 13
Employment has become high-tech too as can be seen in most advanced countries where employers based their judgement on the strength of the cover letters and resumes. I think this sort of employing technique do not tell much on the personal qualities of the applicants compared to the conservative ways of employment by personal interviews. It is much better than employment through backdoor as often practiced here in my country. It is who you know in the establishment that land the person the job depriving those who are more qualified to be employed. It may not be good for the firm as efficiency is not up to the desired standard. But that is how it is here when there are too many applicants chasing too few jobs.
1 person likes this
@zandi458 (28102)
• Malaysia
8 Mar 13
So those who got picked up for the job must have written a convincing cover letter or the computer have helped vet through all applicants to ease selection.
1 person likes this
@dawnald (85146)
• Shingle Springs, California
11 Mar 13
most likely
@dawnald (85146)
• Shingle Springs, California
8 Mar 13
And online applications is how it is here when too many applicants chase too few jobs...
• United States
9 Mar 13
eh.it's good and bad.good,cause you can fill out anytime from home. bad,because of the reasons you stated. tho nothing's worse than the places with a nepotism rule. interview can go fine,rejected because a relative already works there. they've started doing that here,and it should be outlawed on an island.
2 people like this
• United States
17 Mar 13
they tend to do the reverse here-hire out rather than within. then we end up with rain manager.
@dawnald (85146)
• Shingle Springs, California
11 Mar 13
It's not just nepotism, but also internal candidates often get precedence. sometimes positions get posted just because the company is required to, but really they have no intention of hiring an outside candidate.
2 people like this
@p1kef1sh (45681)
8 Mar 13
At some point and application form hast to either be rejected completely or become a face-to-face interview between human beings. I used to sift through hundreds of applications online. I see no difference between an online application and a form that is filled out and sent through the post. What matters is watching fumigates when you receive it and I would argue that's never interviewing an applicant mistake.
1 person likes this
@p1kef1sh (45681)
8 Mar 13
Is a mistake....
1 person likes this
@p1kef1sh (45681)
8 Mar 13
Fumigated? WTF! Anyway that's just potty but it happens here too.
1 person likes this
@dawnald (85146)
• Shingle Springs, California
8 Mar 13
I don't see the difference with that either. But I do see a difference in that if you go into a store and ask for a job, they will immediately direct you to their website instead of handing you an application.
@dorannmwin (36392)
• United States
10 Mar 13
I really do believe that this new trend of always having to apply for jobs online is something that is hurting the applicants because they are so quick to put the applications in the circular bin when there is something that an HR person is not all that crazy about. I mean it would be nearly impossible for me to get a job from an online application because I've not been employeed for over six years and I wouldn't have the opportunity to tell them that I wanted to be a mother first and then have my career. I would screen out immediately because of my gap in employment.
2 people like this
@sacmom (14192)
• United States
3 Apr 13
@ dorannmwin: Looks like I got you beat. I had a 15 year gap! LOL Hmm, I didn't write a cover letter and I still got hired. I think the two that originally hired me at the company I'm at really liked a particular thing that I said...
@dawnald (85146)
• Shingle Springs, California
11 Mar 13
You might squeak by by writing an awesome cover letter!
1 person likes this
@wolfie34 (26771)
• United Kingdom
8 Mar 13
Well I wouldn't fair well at all and before I've even started I'd have a massive strike against me, I have a big gaping hole in my employment, because of severe clinical depression I haven't been able to work, and because I had a mental breakdown that doesn't bode well. My age is against me too as to is my qualifications, my last job my partner got for me, which I felt was wrong personally, as I don't agree with nepotism, I didn't feel that I got it on my own merit alone, but because of who my partner knew. It became a bone of contention with me!
1 person likes this
@dawnald (85146)
• Shingle Springs, California
8 Mar 13
My last company paid for a job coach, and at the orientation they did say that most people get their jobs through networking, ie you know somebody. And I had a lot of help from people, but I didn't get any of those jobs. I don't think it's wrong really, after all, if you were hiring, wouldn't you prefer a person who was recommended over somebody off the street that you knew very little about?
@wolfie34 (26771)
• United Kingdom
8 Mar 13
I guess so, for me I would much rather get the job because of my experience/qualifications/how I handle myself at the interview rather than because I was family or a partner of one of the bosses. Besides other staff look at you differently too, jealousy and they know the full reason why you got the job in the first place.
1 person likes this
@dawnald (85146)
• Shingle Springs, California
8 Mar 13
If you are a friend or family of one of the bosses, that's a problem. But if somebody the boss knows recommends you, that's somewhat different.
@GardenGerty (160952)
• United States
9 Mar 13
I think it keeps some very qualified people from even applying. There is one up right now that I might apply for, but I do not want to do it online. Where I work now still does hand written applications and in person interviews. It is still short staffed as well.
1 person likes this
@GardenGerty (160952)
• United States
11 Mar 13
Yeah, I know, if you get to the interview stage. I am just baffled. . .a nursing home here wants resumes to serve food part time in their kitchen, and drive their vans. I can see for DON, or CEO or even department head, but a housekeeper? Come on. . . I have a resume, but I hate messing with it for the types of jobs I am taking now.
@dawnald (85146)
• Shingle Springs, California
11 Mar 13
Most places still do in person interviews, but only after they've used the online process to week people out.
1 person likes this
@Lakota12 (42600)
• United States
8 Mar 13
dont know if it hurts the business but I always liked to face the person who is interveiwing myself. I dont like it this way but then I am notlooking for work now lolol. I know people that have got work this way and 2 I know real well ihas beenhired personally but then it was after they started working for the place and seeing how they work and what people skills they have! TO me the company could get a very wrong person for the job!
1 person likes this
@Lakota12 (42600)
• United States
12 Mar 13
yup
@dawnald (85146)
• Shingle Springs, California
11 Mar 13
It's really hard to get to a hiring person directly any more. First they use the online process to weed people out.
@suspenseful (40192)
• Canada
8 Mar 13
I do not like it at all. I find that with not being able to see the employer, they are unable to see what you really are like. When I was looking for work, I sent in hundreds of applications by giving them to the girl at the offices. And that did not work, and I did not have any friends who would vouch for me. I did take a business course and the school would call the businesses and send out the girls for interviews, but even then I never got a good job. It seemed that at the school, the good looking blondes got first pick of using the IBM electric typewriters and we shorter brunettes were stuck with the manual typewriters. AS a result, when I got married, I stopped working outside the home. If I had had friends who would recommend me, then it might have been different.
@dawnald (85146)
• Shingle Springs, California
11 Mar 13
Mind you, the online applications are followed up by either phone or personal interviews, but only after a lot of people are weeded out first.
1 person likes this
@celticeagle (168269)
• Boise, Idaho
9 Mar 13
I was lucky. My last year of work was in 2006 and I had never applied online. I can see where this can be very impersonal. But with the mass of people now days looking for work i can see the reason for this becoming more popular now days. I also think that the cover letter really has to be written VERY carefully. Not pleeding, not contrived at all. Very much to the point hitting on what the applicant can offer the company. And I think it is important for the applicant to do his homework too. Is this company some place I really want to work? ANd is this job title really something i can excell at and be good at? With everything being more focused on technology now days I can see where applying has really become different than when I was out there. I was really lucky.
@dawnald (85146)
• Shingle Springs, California
11 Mar 13
yes, what they can offer the company, and also what they like about the company.
1 person likes this
@celticeagle (168269)
• Boise, Idaho
13 Mar 13
Positive stuff, nothing negative about other companies worked for and such.
@vandana7 (100615)
• India
15 Mar 13
It depends upon the person looking out for candidates. If I were the HR person, I would have offered the convicted person a chance because I would know that he or she would not get enough jobs suiting his or her qualifications. This means, he or she would grab the job that is offered and do an honest job for the rest of his or her life. Agreed that there is a risk element there, but its like for every one bad person there are at least 4 that are good. And what is my guarantee anyway that not convicted ones would not be convicted in future? So...yes, I would take the risk. Out here we resent recommendations because usually we get saddled with people whom we are not really sure we can absorb in the organization. It takes more time to get them into groove so to speak.
1 person likes this
@dawnald (85146)
• Shingle Springs, California
3 Apr 13
In a big company here, I really wonder if the HR people have that much leeway. And then even if they get them in for an interview, the hiring manager may not go along with that.
• China
9 Mar 13
What you talked about gives me an idea of what applying for a job is like there.It is hard to get a job these days due to economic recession.Sounds like what the employers have done kind of injured job seekers' self-esteem.Fortunately,I have not experienced this problem.Here people my age all could be assigned to some departments then after graduating from school .However some of young people now face the same problem as you ,even though the government is making inroads into the problem of unemployment.
1 person likes this
@dawnald (85146)
• Shingle Springs, California
11 Mar 13
it probably does injure your self esteem ifyou get rejection after rejection without even being given an interview...
• China
12 Mar 13
It is easier for able people to find a job on the whole.
@Mavic123456 (21893)
• Thailand
9 Mar 13
there are advantages and disadvantages. I submitted my resume along with my other credentials when i first applied for work outside the Philippines. I was interviewed through skype and after 10 minutes, I received my contract via email. Yes all electronic and internet based procedure. I went to Vietnam for the job. and it was OK. Until when my boss finally told me that he can't get me a work permit to work as Language teacher since I am not an English Major graduate and my Masters degree is special education. He told me if I can stay there as tourist and renew.. and renew.. renew every now and then. I refused i don't like to work illegally and put myself in to trouble in a land where no one speaks English. I applied work again here in Thailand and fortunate to land a job. I have now my work permit and working peacefully ever after. hahaha Advantage no need to get out from the comfort of the homes. Disadvantage I don't know what is wrong with my boss when he saw my credentials and then suddenly telling me that I can't be given a work permit. that's highly unacceptable when I was there already and I am not sure if I can get a job. Maybe he did not think of my paper qualifications after the interview because he told me that it was quite impressive.
1 person likes this
@dawnald (85146)
• Shingle Springs, California
11 Mar 13
Interview by Skype? That's a new one on me. I've had phone interviews and personal interviews, all after applying online.
@Mavic123456 (21893)
• Thailand
12 Mar 13
yup that's I think the newest trend. Like teaching online concept. yep all applying for on line even my job here in Thailand now
@Thoroughrob (11742)
• United States
9 Mar 13
I agree that is hurting it. I think a lot of capable people are being looked over for jobs. I also think that the amount of people that are looking for jobs, they can be very picky.
1 person likes this
@dawnald (85146)
• Shingle Springs, California
11 Mar 13
yeah, at least in some categories, where there are more applicants than jobs...
@chiyosan (30183)
• Philippines
9 Mar 13
Ever since I worked it v had already been this v way. I think gone are the days v that they would hire solely because the applicant was v referred by some one. The name of the game now was really reliant on your experiences and the highlight of your resume. Many people and I for one got I hired over the Internet and the whole process I think Is fair. Someone logs online and submits resumes to opening and people I from that office would then narrow the search, looking for what they need in the resumes. Any thing un clear they can always call the person and check. Those who are shortlisted are called for an interview and this is where you can further improve and sell your v self as an employee. Nothing beats that of course but let's admit that not all application to a job post is valid so there is already the first line of getting rid of those that are not qualified b in terms of their own declaration still.
1 person likes this
@dawnald (85146)
• Shingle Springs, California
11 Mar 13
Maybe it's fairer, but it's really hard on people with gaps and other issues. You don't get a chance to convince them to give you a chance.
@artemeis (4194)
• China
9 Mar 13
For a moment, I thought from your title this discussion is about something else. Overall, what you have experience in the latter part of your post is what everyone is going through but I believe the process has gotten better with the introduction of technology. For starters, our resume will be able to reach the intended address without a hitch where it is being held by the postal service due to some workers on strike or lost in transit or some Twilight Zone reasons. As for my thoughts to this matter, I believe companies today are cunningly cost effective where they are unwilling to hire full time workers which will incur mandatory costs like employee benefits, insurance and other mandatory workers' remunerations required by the labor laws. I am sure you will notice an increase hiring for temporary or contract workers and not forgetting, the detestable outsourcing. I felt that lawmakers need to look into this area and bring this corporations to speed or unemployment will never improve. I believe at the end of the day this will hurt all the potential good workers.
@dawnald (85146)
• Shingle Springs, California
11 Mar 13
Well you don't have to deal with the post office, but you do have to deal with internet glitches. i know Tony has had issues with not being able to submit applications due to one reason or another. I couldn't upload my resume to one website that said it only took .doc or.docx formats. The darn thing was in a .doc format. I never did figure it out.
@bounce58 (17385)
• Canada
11 Mar 13
When I first got here, and couldn't find a job comparable to where I came from, I got duped into paying a consultant to improve my application process. Their big thing was that because the process has become so impersonal, there are some hidden tricks that I should know and learn to improve my chances of getting hired. Tricks like looking for connections between me and the hiring manager. So yes, it has become very de-personalized. And no, I didn't get a job even with that consultant 'helping' me.
1 person likes this
@dawnald (85146)
• Shingle Springs, California
11 Mar 13
I did get a job with an agency helping me. Mainly they reworked my resume to focus more on what the hiring company was interested in. this time around, I had help from a firm that my former employer hired, but I did get the job myself.
• India
13 Mar 13
Thanks for this discussion and the details, i don't think this is decent procedure; here too similar things occur in private jobs, they need recommendation, political pressure etc, but many get job by bribing heavily; it is very difficult to get government job here. I joined as lecturer in 1968, it was through service selection board, very clean.
1 person likes this
@dawnald (85146)
• Shingle Springs, California
3 Apr 13
it is very common here though, most places if you go in and ask if they are hiring, they will tell you to go to their website and apply online. Very impersonal.
@echoforever (5180)
• United States
8 Mar 13
Its most likely to hurt the people hiring in my opinion. They will pick and choose with your wording or your resume and then when you hire the wrong person... well you just screwed yourself in man power. It is kind of an over all thing that is going to hurt us in the future, i think. But what do I know!
1 person likes this
@dawnald (85146)
• Shingle Springs, California
9 Mar 13
Well they do follow up with interviews, so it isn't totally impersonal. Just at the beginning.