Customer Always Right, How True Is This..?

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hello my fellow mylotters and friends, i have another story to share as i remember my 1st experience on my computer cafe business after half of month that i start running my business, a mid age ladies come to my cafe and as usual she rent and ask me for where she found MSoffice word but by that time i use open office that usually you find at "linux and mac OS also by that time i use win7" as she ask i go to him and assist him and tell that i am sorry i don't have MSoffice word and only my server have that but i have open office at i explain to him about open office and MS office, after many times assisting him the last question she ask is why she can paste the picture to the open office word as i tell and every body know that you need to upload the picture before putting to word and if you copy the picture you just only copying the URL, right? too bad in the end she tell me that what do you think of me i am a master of MSoffice and as i told to him even to MS you can't do that and if you would like we can test that at my server then she said some bad words and tell to him don't talk to me like that and as she reply did i say that too you as i reply i don't know if you are telling that to me or just only your expression as we talk, and she start shouting, yelling at me and as i am fighting not to lose my temper... but in the end i log out here time and as she tell its that rude you are, you even tell me that your going to log out me and as i said no need to tell just walk away don't pay bill, do i do the right thing? but any way before she go away she tell if that how rude you are i am much rude to you as i said i am not i just don't want to lose my temper and beside PHP10.00 is not worth enough to say such a bad word to me. after many hours she came back and asking for apology and beside she already save to here email drop what she doing a while ago at my shop and paying me but i din't accept it as i said i never know how much your bill as you are open time maybe next time if you are going to come back again "if ever" but that ladies never come back any more what about you my fellow mylotters and friends what is your view and opinion did i do the right thing or not? or did i have to follow that customer is always right even we already know that they already wrong? sorry for the long post that i usually don't do and beside this is my 1st long post since 3 yrs ago