Toshiba Laptop problem help needed please

Philippines
April 10, 2013 10:18am CST
We have the Toshiba laptop and its not booting up It starts and then says you PC ran into a problem and we are go to restart and then goes to a blank screen after a few minutes Help
3 responses
@blackrusty (3519)
• Mexico
10 Apr 13
as soon as it starts its boot up hit and hold down the ESC key and go into safe money run a scan in safe mode you may have to do a system restore to any day before this happen
1 person likes this
• Croatia (Hrvatska)
13 Apr 13
Hi, You can download ISO file from microsoft website for your exact version of windows. Burn it to DVD. If you have Vista, Win 7 or Win 8 then you'll be able to boot from that disk and select Startup repair option under Windows installation. It's safest way to repair your startup problems. Best regards.
@rog0322 (2829)
• Cagayan De Oro, Philippines
10 Apr 13
Hi, You have a bad operating system the cause could attributed to several reasons, from viruses, malwares to bad sectors in the hard disk drive. I think it is hard to evaluate the real reason for the anomaly unless a general ocular inspection of your unit is undertaken which is not possible under the circumstances.