No cancel or change tab?

@JohnRok1 (2051)

•

16 Apr 13

Of course they should - and this time I'm here FIRST!!! Yippee!!!

3 people like this

@JohnRok1 (2051)

•

16 Apr 13

At a cost, of course, of not putting in a complete response. In the UK there is a statutory cooling off period for financial transactions - I'm not sure of the details, but then it can be argued too that the site malfunctioned and churned up the order.

3 people like this

@Hatley (163776)

• Garden Grove, California

16 Apr 13

hi lambie and john I know what you mean I have yet to be first to respond to ainy of Lambs discussions, not fast any more can blame

it on old age ha. Yes I noticed my bank never takes the money out from Ty company when I buy a beany baby until the purchase actually comns to my home here. I love it too when I come in first and it rarely happens lol,.

1 person likes this

@JohnRok1 (2051)

•

16 Apr 13

Lambie, it's spring time now, so next time you'll doubtless be frisky enough to get in first.

2 people like this

Laurenlynn

@Laurenlynn (715)

• Canada

16 Apr 13

Hi Hatley Yes I agree it just makes for a better business policy, if they were to have a cancel or change tab. How frustrating for you I am glad to hear that they returned your money.

3 people like this

cancel

change

tab

ajithlal

@ajithlal (14716)

• India

27 Apr 13

I also think that most probably their business will improve if they have a cancel or change button as more people will have good impression on the company.

1 person likes this

@Hatley (163776)

• Garden Grove, California

29 Apr 13

es I c uld have avoided so much trouvble if I had b een able to find a c ancdellation button as I realized too lat I did not want the macbie just he stem ps.

@Hatley (163776)

• Garden Grove, California

16 Apr 13

hi LaurenLynn Yes they were really kind to me and they returned both payments in just a week, I felt really frustrated when I co

uld not find a cancel or change button or tab anywhere. I know most of the companies I do business with have those tabs so why not everybody, on the net who is selling merchandise?

1 person likes this

Heather Echola

@GardenGerty (160663)

• United States

16 Apr 13

I think as more and more commerce is done online honest companies will save their customers and themselves lots of hassles by having change, edit or cancel tabs placed prominently in their order system. That one little item may make or break a relationship with a customer.

2 people like this

helping the customer

@Hatley (163776)

• Garden Grove, California

16 Apr 13

hi GardenGerty yes they all need this as human beings will err and will need to set things right.I have since the stamp making incident really watched and any company online that

did not have a cancel button I just did not use or just canceled.

celticeagle

@celticeagle (166911)

• Boise, Idaho

16 Apr 13

If they don't don't use them! I would call my bank. I have had to do this in the past because a company was charging me past the shut off date. Meaning I had signed up for the month of free service and forget to call and cancel. So the bank helped me.

2 people like this

bank

charging me

@Hatley (163776)

• Garden Grove, California

17 Apr 13

I think they finally quit as I have not seen them on the net lately and I did not read all the fine print either which I should have done of course.so of course when I camt to my lot I really did read everything and it was such a real help too.

1 person likes this

@Hatley (163776)

• Garden Grove, California

16 Apr 13

ou know celtic I once got a stupid idea to join a site that supposedly would let you win pretty well with picking numbers from their lottery,But the cost was supposed to be three dollarts a month , I like an idiot gave them ny debit card numnber so the first month I p aid three dollar snd o nly made two dollars.,I was not doing too well so the next month I won five dollars and went to my bank account t and the five was missing and instead of three dollars taken out for that month was a charge of five dollars,. I talked to my bank and they canceled the overdraft as my social security check had not posted yet and I was was overdrawn two dollars. Also they banned this company fromn taking any money out of my account and also they forced then to send me my five dollar earnings and the two dollar over charged then I just cancelled them as they were really crooked.

1 person likes this

celticeagle

@celticeagle (166911)

• Boise, Idaho

17 Apr 13

Sounds pretty crooked. You really have to read the terms of use on these sites. I remember my fiasco with that auction site. Can't recall it's name ri----oh, it was Quibids.com. Ugh! They took $60 out of my account. I hadn't read the TOS and I sure do now days. May take some time but it is worth it in the end.

1 person likes this

wilsongoddard

@wilsongoddard (7291)

• United States

16 Apr 13

Stick to buying your postal stamps from the postal service. When it comes to buying things online, one should be careful to stick to reputable companies. A company's contact information should be easy to find on its site, and the website design should make it easy to alter one's order as needed. Also, payment information should not be entered until you are finished shopping and are checking out.

3 people like this

@Hatley (163776)

• Garden Grove, California

16 Apr 13

hi PQ and Wilson I now have an account with the real deal USPS com and I ordered enough stamps for me for several months., just the plain old American flag ones as they are much cheaper and work just as good as the fancy ones.I was careless that time so learned a real lesson. Most of the places I do business with do have a cancel or change tab.Its so much easier for me with my walker to just order stuff online rather than pay over 7 dollars to take the access bus to heaven's knows where to the Garden grove Post office. I have a big hassle trying to get on city buses as I am using a walker besides I have a bad right arm due to a shoulder joint replacement that does not work as well as my own shouter joint. I have to lift my left arm with my right hand so I can climb the steps the railing going up the steps on the older buses with myh left hand on one railing..

used to work

[

]

Charlene Sally C.

@PointlessQuestions (15397)

• United States

16 Apr 13

We have a postal store where we can buy all kinds of stamps. I bought Bugs Bunny stamps once. I won't buy them online.

2 people like this

Charlene Sally C.

@PointlessQuestions (15397)

• United States

16 Apr 13

I think they do it on purpose. Think how many people get ripped and don't know how to ask for their money back.

2 people like this

@Hatley (163776)

• Garden Grove, California

16 Apr 13

hi Pointless quest

ions that is probably true as once you accidentally order something you do not want or cannot stop it from being sent. I have a skirt I got that way.It fits my waist but its wa y too snug around my hipos. And it would cost me five dollars to return to the company I ordered from by mistake.I am hoping I can lose enough weight so I can at last wear it.

ajithlal

@ajithlal (14716)

• India

27 Apr 13

I also think it would be good to have a cancel button to change the ordering thing. I think most of the companies do have this except a couple of them.

1 person likes this

company

ordering

@Hatley (163776)

• Garden Grove, California

29 Apr 13

ajthlal yes and here one time I needed it that company did not have it and I had to go to the yellow pages to find an 800 number for that stamp machine company. Then they were very considerate and I got my two payments back in a week too.

Kashmeresmycat

@Kashmeresmycat (6369)

• United States

16 Apr 13

I'm curious Hatley why you didn't order straight from the USPS? That's the only place I'll order my stamps online if I'm doing it online. Most of the time when I have the car, I'll go to the post office which I know you can't. But, you can do that online.

1 person likes this

making mistakes

Kashmeresmycat

@Kashmeresmycat (6369)

• United States

16 Apr 13

Duhhh, and yes, I think all those websites should have a cancell button for sure. This is how they make money, I swear, by NOT having one.

1 person likes this

Kashmeresmycat

@Kashmeresmycat (6369)

• United States

16 Apr 13

Geesh! What's wrong with me today....I meant "cancel" not "cancell"...sometimes I wonder about me.

1 person likes this

@JohnRok1 (2051)

•

16 Apr 13

Is cancell a place in a prison where they dance the can-can?

2 people like this

saundyl

@saundyl (9783)

• Canada

29 Apr 13

GAH I had this all typed out and mylot logged me out. I HATE HATE HATE the offers that never lead to logging me in. I feel that online shops need to have a cancellation option online or at least a confirm your order is correct after the order is placed email. I like how vista print makes me initial my orders after I design them to confirm I've done them the way i want.

1 person likes this

@Hatley (163776)

• Garden Grove, California

29 Apr 13

bhi saundyl Yes indeed they should have some way to change or cancel an order so one is not stuck with something you do not want and have to pay for anyhow.I also have learned to read all the small print so I am not foooled again .

1 person likes this

saundyl

@saundyl (9783)

• Canada

1 May 13

@Hatley I'll be making sure i do the same thing.

dorannmwin

@dorannmwin (36392)

• United States

19 Apr 13

I think that there should at least be the option to cancel orders because we are human and that does mean that we make mistakes from time to time. However, I really do feel that you were very lucky with the mistaken order that you placed because you were able to get in touch with customer service at the company and they did refund your money to them. With some companies it is impossible to get in touch with customer service and then you have to dispute the charges with your companies that you use.

1 person likes this

@Hatley (163776)

• Garden Grove, California

20 Apr 13

hi yes dorannnwin I had to actually find it in the phone book not on their site on the net but they were very kind to me and understood me. I t

old them I had wanted to buy stamps not a machine to make stamps.

bounce58

@bounce58 (17387)

• Canada

19 Apr 13

They should. Companies already make it easy for customers online, so they should understand that a cancel or change tab should is necessary because it easy for people to make mistakes. Furthermore, if people do make mistakes, they should also make it easy for people when they call or email.

1 person likes this

companies

@Hatley (163776)

• Garden Grove, California

20 Apr 13

hi bounce yes they should as they will get even better business if they have options to cancel and or to change an order it will just make customers more willing to order from therm all the time.

Janey1966

@Janey1966 (24170)

• Carlisle, England

16 Apr 13

As you know, I can identify perfectly with what you're saying. Your feelings of horror when you were charged was exactly the same way I felt when NEXT 'charged' me. Fortunately, I (albeit, in what I thought was 'pretend' fashion) picked the option NOT to pay now, otherwise I'd probably be in debt now, such was the amount in question. However, it should be easier than it is to cancel an order, especially online. I order from BHS all the time and play around with codes because I know I can cancel it at the end if the codes aren't to my satisfaction. I thought I'd be able to do this in the NEXT site and I was mortified when I couldn't do so...so, yes, there should be a cancellation button on ALL sites, it should be compulsory.

1 person likes this

@Hatley (163776)

• Garden Grove, California

16 Apr 13

hi Janey yes I really think all companies should have a cancel or change order tab preferably both. I know I goofed on the stamp thing but there were boxes that really led me to believe they sold stampts.But like lots of mylotters who do not read the guidlines and FAQ's I did not read all the information and assumed

ed it was selling stamps.

@Hatley (163776)

• Garden Grove, California

20 Apr 13

hi janey yes they should h ave a cancel tab and make changes;tab not to h ave them is really thoughtless on their part.they should make it useable for every one who would wan to trade with them. t

Janey1966

@Janey1966 (24170)

• Carlisle, England

16 Apr 13

Awww! It's amazing how different websites are from one another. Because I test them periodically I know which ones er..need more work. I am surprised at NEXT, however, due to them making lots of money and being profitable..so the least they can do is present a website we can all understand.

1 person likes this

Sandy

@velvet53 (22534)

• Palisade, Colorado

16 Apr 13

I think all businesses that having ordering options on the internet should have a change and cancel button. Can you imagine all the complaints they probably get? I would rather have happy customers who would tell people how good the company is than a lot of unhappy people.

1 person likes this

buttons

cancel

change

@Hatley (163776)

• Garden Grove, California

16 Apr 13

lost my whole comment velvet and cynthiann so copy now.yes when you get the wrong thing or too many of something because you could not cancel you will not want to use that company again even if their prices were really great. I do check now to see whether or not they have a cancel an change tabs for you to use.I will bypass those companies who do not have cancel and change tabs.

cynthiann

@cynthiann (18602)

• Jamaica

16 Apr 13

This is definitely another good reason for them ot have the cancel tab. Never thought of this one but they do need happy customers

Sandy

@velvet53 (22534)

• Palisade, Colorado

17 Apr 13

That is a good idea to check that out. If I owned a business I would want everyone to be happy and I would welcome suggestions to make things better. Those companies will learn the hard way.

1 person likes this

inertia4

@inertia4 (27960)

• United States

27 Apr 13

Most legit online sites do have a area where you can cancel an order. And some sites basically that all sales are final. In which case there would be no cancellation or refund. But there are those sites that seem to have overlooked that simple little thing as you mentioned here. I am glad you got them on the phone and straightened it out.

1 person likes this

mistake

Artemeis

@artemeis (4194)

• China

17 Apr 13

I felt that you should purchase such items from the official postal service website because these stamps do not have much commercial profit value for businesses to sell them. Besides, I believe such retailing requires a postal service licence to make them legitimate sales outlets which is another cumbersome consideration for interested retailers. To what I have experienced before, I felt that this online site's communications and transactions are not being maintained elsewhere otherwise the second charge should never have taken place at all. It seems like you got away unscathed where and thankfully the 800 service center number is a legitimate one. I could not imagine how much more they would deduct from your bank account. Be careful.

1 person likes this

@Hatley (163776)

• Garden Grove, California

17 Apr 13

hi artemis I had a good account with USPS until some moron declared my password was not valid and I tried to find an admins to protest as I knew the password was valid as I had used it not two months before so since i had tried three times to convince someone there that my password was correct,I went to this other company thinking they sold stamps,signed up then to my dismay realized they did not sell stamps they sold machines to make your own. I could find no cancel button or tab but finally I did get an 800 number and those who answered were most helpful. I got back both withdrawals from my bank account and canceled my account with them. I learned to really read all the information even the small print before signing anything. Then I went back to my USPS account found a way to contact an admins and she looked Up my account and said my password was valid so I can now use my UPS account tp buy stamps ag

ain.

cynthiann

@cynthiann (18602)

• Jamaica

16 Apr 13

I think that yes all companies should have a cancel tab. This is an excellent idea. I always panic whenever I order online as errrs can so easily be made.

1 person likes this

@Hatley (163776)

• Garden Grove, California

17 Apr 13

hi cynthiann I still remember when I ordered a beanie baby from Ty company and misspelled Garden Grove so I assumed that they would not send that order so reordered with the correct spelling then saw they were sending both and i tried to get then to cancel but they said when the order hits the thes warehouse they can not cancel so I got two babies so gave one to my roommate Kathy .she thought he was cute.They w e re Alvin the chip monk

loll

bjc66bjc

@bjc66bjc (6730)

• United States

17 Apr 13

OMG....what a big error...thats crazy no cancel tab...its really nice that you were able to contact them via phone and explain your error..and they had deducted 2 payments.wow I totally agree with you there should alway be a chance for one to change their mind or at least edit/cancel the info....

1 person likes this

@Hatley (163776)

• Garden Grove, California

17 Apr 13

hibjc yes I often buy on line from Lands End and Lane Bryant and they have tabs to cancel or to change things so I thought all places had them but some do not. And that stamp machine place was one of them. I tried to get admins there but could not but I did phone the 800 number and they were very kind and gave me back my two paynebts ub a week

911Ricki

@911Ricki (13588)

• Canada

17 Apr 13

I have had that a few tims placing an order, but especially when the company takes so long to cancel it or it keeps going on your credit card.

1 person likes this

@Hatley (163776)

• Garden Grove, California

17 Apr 13

hi Ricki yes I would still be making payments on that machine that I never intended to order had I not found that 800 number and explained to them what happened.They really were most kind and I got back both payments I had not thought I authorized them to take out of my bank account. I learned to first read all information even fine print before ever signing anything.Thnen if there is no cancel button you know enough to not order from a company that does not have any way to c

ancel an order.

joycseer

@joycseer (845)

• Malaysia

17 Apr 13

Wow, that was a close take. Fortunately you were able to detect and found out that they were in Los Angeles.

Otherwise the money would have gone blindly as they do not have cancel or change button. I do purchase items online too. And when i change my mind not to buy or i want to make amendments to my purchase, there is always an option for me to go back.

I agree that companies who sell items online should provide a cancel or change option for customer to make final decision before purchasing.

1 person likes this

@Hatley (163776)

• Garden Grove, California

17 Apr 13

yes If I had not found that 800 number I would still be making payments to a company for a machine I did not want.I wonder if that co mpany still is without any way to cancel an order. I do think all online companies shuld have an option to cancel.

as we all do make mistakes.

Deepak

@Deepak2J (1178)

• India

17 Apr 13

yes. that's right. I too had cancelled several items due to different reasons and every time they refunded me. I wonder why many people complains that those online sellers are not refunding them after order cancellation ?

1 person likes this