Walmart & New Coupon Policy
By La de Boheme
@LaDeBoheme (2004)
United States
April 28, 2013 4:53pm CST
I was in Walmart the other day and handed the cashier my coupons and she scanned them in. No problem. BUT she did forewarn me that in the future if a coupon did not scan in, it would not be accepted. They would no longer enter them in manually. What??!
I asked her why and she said it was probably because they were having problems with cashiers not checking the coupons closely (expiration dates, etc.). What kind of crap is that? Why doesn't Walmart intruct or retrain their cashiers? And if the cashier accepts a dead or invalid coupon, why don't they deduct from the cashier's paycheck? Or do what many stores do, get someone with a key to enter the coupon in manually?
Bottom line -- why is Walmart penalizing their customers for the oversight of their associates?
Makes no sense to me. 
Anyone else notice a similar policy at their Walmart?
Anyone else notice a similar policy at their Walmart?2 responses
@velvet53 (22534)
• Palisade, Colorado
29 Apr 13
That makes no sense that the customer gets jipped if a coupon doesn't scan properly. Yes, the employees need to be taught to check closer. If this happens too many times I bet Walmart will have tons of complaints. This could get interesting.
@LaDeBoheme (2004)
• United States
29 Apr 13
That was my thought about customers complaining. Sometimes my perfectly legit coupons don't scan, but usually it is because the scanner doesn't or can't read the barcode right or it's a little rumpled. But if it doesn't scan, I have never had a cashier not look at it closer to make sure it hasn't expired or had them double-check that I indeed got the required items before manually putting it in.
@mariaperalta (19073)
• Mexico
28 Apr 13
Many stores in las vegas had that policy a few years back. They said was because the lost so much money on fake ones.
@LaDeBoheme (2004)
• United States
29 Apr 13
That is an eye-opener to me about Las Vegas stores. So even if the coupon is legit, they assume it is a counterfeit?
Funny, but you would never guess that coupon-counterfeiting would be lucrative enough to make the time and expense of printing up fakes worthwhile. But then again, I am not an extreme couponer, so maybe it is. I'm just looking to save a piddedly couple bucks.
