I'm furious with Disney

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I’m furious with Disney club. I decided to join last Christmas to buy someone some DVD’s as a gift. It seemed like a good deal because I received a $10 gift card for joining and I was able to get some reasonably priced children DVD’s. I understand that I have to buy more DVD’s to meet the agreement, and that I have to decline the directors selection every month. I was in one of these clubs before but it wasn’t Disney. After a couple of months, I forgot to decline one movie and just kept it and gave it as another gift because the child had a birthday coming up. Now, though I now I declined the directors selection and I even received an email about my declining the director’s selection. The Disney club still sent me two DVD’s and charged my account $40. I emailed and the reply I got was that they had already processed the DVD’s and now I will have to send them back to get my money returned. Now I understand it is my responsibility to decline the director’s selection but I know I declined because I received an email saying so. I also think it’s odd that I received more than one director’s selection that month. You are only supposed to have to decline or accept once a month, so why am I receiving more than one?