Increasing Customer Satisfaction with Live Chat Software

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At a time when two-way online communication in a socially networked context is the order of the day thanks to the Web 2.0 revolution, your customers expect to be able to talk to you. Live chat fills this void in a manner that is not only intuitive but also beneficial to both you and your customer community. Implementing chat functionality on your web site is perhaps the most important and strategically productive decision you will take this year.