360 degree change of mood

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I had to say the buyer is very very nice. when i found the problem, i write to him(her).i write 3 letters in all explaining the thing and tell him or her my thought.so i waited with an anxious heart. I am glad to receive the message which encouraged me although there exists time difference between in China and America. I don't know how to express my thanks for his or her understanding. hoping we become friends! Maybe you enter my store and have a look. Believe you will find the one you want.