HOW TO REPLY THE LETTER

Wuxi, China
July 4, 2014 1:59am CST
I greet my customer,just now.and he write a letter to me. the contents of the letter: Sorry we are trying to to find out the import duty for the scooters in to Spain. And get prices for delivery from the port. So far we haven't had an answer regarding the import tax so this is delayed us. As soon as we have this I will let you know if we are going ahead. how to reply the letter ?who can teach me?Please!
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