5 Hot Outsourcing Markets Outside of India

Tweet

While a number of factors determine a good fit for financial institutions, ultimately decisions about where to locate outsourcing and BPO operations come down to results, says Sudipta Mitra, head of business process outsourcing for Wayne, Pa.-based technology and software provider SunGard. "That's primarily location independent," Mitra says. "A lot of financial services providers are getting to that stage where they are looking at outcomes rather than the whole process of outsourcing." Depending on the desired outcome, though, various regions can offer unique opportunities for IT outsourcing and business process outsourcing operations, as we examine in the pages that follow. And selecting the right outsourcing destination can go a long way toward determining an engagement's success. India remains a dominant player in IT outsourcing and BPO. It has the population, education, scalability and stability required by many companies' IT operations, Deloitte's Prakash says.