Someone please explain this whole fuss about brand loyalty.
By Cahaya
@cahaya1983 (11116)
Malaysia
October 12, 2015 12:56am CST
I don't know about you, but I really don't understand brand loyalty.
I don't get how people can be so attached to certain brands to the extent that they're willing to empty their wallet for the sake of buying something from a particular brand. Never mind the quality.
I recently had a conversation with a friend and I could tell that she has this extreme brand loyalty. It's almost unacceptable for her if whatever she buys isn't of this brand and that brand - from her 2-year-old's outfit to the cheese in their fridge. It's not about the quality either. It's because they're "expensive" and "international".
Me? I buy what I like, I use what I like and I couldn't care less what label it is as long as the quality is good.
Do you stick to certain brands or labels when you make a purchase?
12 people like this
16 responses
@Asylum (47893)
• Manchester, England
12 Oct 15
@cahaya1983 I knew a girl who always had to shop at Marks & Spencer. They do sell good quality goods, but she would only shop there even if she was buying a bottle of milk, which is rather taking the idea to the extreme.
2 people like this
@cahaya1983 (11116)
• Malaysia
12 Oct 15
Good point about the packaging. I think that's a common trick too, some manufacturers make their product appear to be of good quality by making the package look exclusive.
@cahaya1983 (11116)
• Malaysia
13 Oct 15
@Asylum Yes that's what my friend does too (not Marks & Spencer but another store). The amount she spends on food is just ridiculous.
@Bluedoll (16773)
• Canada
12 Oct 15
I go with branding basing it on company reputation in the past though in a changing market place this is not always a guarantee. Sometimes we are impressed with a product, service or company and so associate the brand in the future.
Some brands are social symbols. If you drive a certain car you are...
1 person likes this
@Bluedoll (16773)
• Canada
13 Oct 15
@cahaya1983 Makes sense, maybe they should change but if they have developed and known history can stick with it. Sometimes a grocery store will seem appealing simply because you are familiar not because it has better pricing. Perhaps one of the factors is people resist change?
1 person likes this
@cahaya1983 (11116)
• Malaysia
13 Oct 15
So true. A certain car, a certain type of watch, and for women - handbag and shoes.
I definitely understand when people choose a certain brand over another because of the difference in quality or design preference. What I don't get is when they can get the same level of quality and design that's just as good (or even better) at much cheaper price, but they refuse simply because the brand isn't well known.
1 person likes this
@cahaya1983 (11116)
• Malaysia
13 Oct 15
@Bluedoll That is true. But the fact is that some companies have their own methods of creating brand loyalty among consumers so that could be a huge factor too.
1 person likes this
@allknowing (136418)
• India
13 Oct 15
Some have a status symbol label on them and that's why!
1 person likes this
@cahaya1983 (11116)
• Malaysia
13 Oct 15
Oh yeah absolutely. It really surprises me how gullible some people are.
1 person likes this
@SIMPLYD (90722)
• Philippines
12 Oct 15
@cahaya1983 Indeed . Don't they know that many are into good design ?
1 person likes this
@cahaya1983 (11116)
• Malaysia
12 Oct 15
Yeah, and talking about appearance I'm actually surprised at how some so called high-end items have really lousy design. Fine, the quality might be good and all but can't they at least make them look nice too?
1 person likes this
@sofssu (23662)
•
12 Oct 15
I usually go for certain brands especially when it comes to gadgets as it has been personally tried and tested and I find the quality, service spares good/easily available.
I don't care about brands as far as shoes or clothes are concerned, I buy what I like, I am not willing to pay exorbitant rates just for a label.
NO, I am not stuck on brands as such. I would be more interested in quality over brands any day. I would change brands if something of a better quality at a better price is available.
1 person likes this
@cahaya1983 (11116)
• Malaysia
12 Oct 15
Glad you brought that up. I guess most people are more particular when buying gadgets since it's not something you buy very often. Plus, like you said, it's not always easy to find spare parts.
I agree with what you said about quality. I don't even mind buying store brand or generic brands when I shop for household stuff. So far I haven't found anything to complain about.
1 person likes this
@sofssu (23662)
•
13 Oct 15
@cahaya1983 True nether have I found anything to com plain about store brands. Few months a go I bough a veggies chopper for a throw away price, it was a store brand and honestly its done me more work than any pf the branded products i have bought ..Even if it goes kaput now.. I am sure it has served its money's worth.. However, I feel it has a few years worth of life in it.
1 person likes this
@cahaya1983 (11116)
• Malaysia
13 Oct 15
@sofssu Good for you! My kitchen towels and hand soap, even some snacks like cookies and biscuits are store brands.
@crazyhorseladycx (39509)
• United States
12 Oct 15
only brands i'm loyal to 're wrangler jeans 'n charmin sensitive t.p. - 's fer the rest? nah. jest a bunch'f hooey 'n yer friend'd prolly argue with ya if'n ya told'er the truth. most'f those clothes she buys're made 't the same places, by the same folks most times - jest've diff'rent labels slapped in 'em to rob nice folks like 'erself.
1 person likes this
@cahaya1983 (11116)
• Malaysia
13 Oct 15
Exactly. I (secretly) shake my head whenever she mentions about them. Whenever we talk about a place to shop she'd ask oh do they have that brand there? Things like that. Oh well.
1 person likes this
@crazyhorseladycx (39509)
• United States
13 Oct 15
@cahaya1983 bless 'er heart, 'tis in 'er mindset that such's required.
1 person likes this
@bunnybon7 (50973)
• Holiday, Florida
12 Oct 15
only if I have found it is what I like best and suits my taste.
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@cahaya1983 (11116)
• Malaysia
12 Oct 15
Would you be willing to switch to a new brand though, if the quality is the same?
@yukimori (10145)
• United States
12 Oct 15
Only when it comes to certain things.
I tend to be extremely picky when it comes to computers, and most of the ones I've purchased recently have been made by either Acer or Gateway. All of my experience with their computers has been very good, from the machines themselves to the customer service I've received. In contrast, I absolutely will not purchase an HP computer because my husband and I owned multiple computers within a 2-year period that had severe hardware issues and failed.
I guess you could say I'm loyal to the "expensive" brands of deli meat, but really I just buy what tastes good. Kid's clothes... what's going to cost the least? I'll buy them expensive shoes because they wear them out otherwise, but most of their clothes come from the clearance sections. I buy out of season and store them for a year, so I end up with a lot of nice name-brand stuff for a fraction of the price their friends' parents pay.
1 person likes this
@cahaya1983 (11116)
• Malaysia
12 Oct 15
Haha, that is true. Plus, the look on people's faces when they discovered you could get the same thing for a lot, lot cheaper...
I would say I might have preference for certain brands because of their quality when other brands don't offer the same level of quality that I want, especially when it comes to electronics and gadgets. But for me it's more about the quality than the name. Just because I've been using a Dell laptop for many years, doesn't mean I wouldn't buy a different brand if I read good reviews and they offer great features.
1 person likes this
@cahaya1983 (11116)
• Malaysia
12 Oct 15
That's smart shopping. There's an outlet here that sells branded stuff for cheap.
@Beatburn (4286)
• Philippines
13 Oct 15
These brands know and use psychology effectively. They convince the masses that theirs is the better brand and that there are no alternatives. One way to curb this is to inject self-questioning and self-checking whenever we get some stuff from grocery shelves.
We can ask, is this the only brand that is available that can give me what I need?
1 person likes this
@cahaya1983 (11116)
• Malaysia
13 Oct 15
Exactly my point. I don't know if you read my older post about the book "Brandwashed" but I was surprised to learn about the way companies manipulate consumers nowadays to create extreme brand loyalty.
1 person likes this
@cahaya1983 (11116)
• Malaysia
13 Oct 15
Yeah I wouldn't mind buying a non-branded item if I can get the same quality that a branded item can offer.
@Marilynda1225 (82798)
• United States
12 Oct 15
There are only a few things I will buy when it comes to name brand (such as ketchup and mayonnaise) as I find the other brands have a different taste. Otherwise I go more by price
1 person likes this
@cahaya1983 (11116)
• Malaysia
13 Oct 15
Yes, I agree when it comes to food and beverages the taste can be different between different brands. I like to try different ones, but if there's one that I particularly like I would stick to that too (not because of the brand but because of the taste).
@cahaya1983 (11116)
• Malaysia
12 Oct 15
Exactly. I think labels are a bit overrated these days. Many of them give value for money of course, but I know that's definitely not true for all labels.
1 person likes this
@santuccie (3384)
• United States
12 Jan 16
Depends on what it is I'm buying. If it's a TV, I look at features vs. cost and customer reviews (I never buy anything with less than 4 stars, thumbs up, etc.). If it's a desktop computer, same thing. If it's a laptop, I buy HP. Not because it's inherently better than the rest, nor because the support is great (it can take them an hour to set up a mail-in repair for a simple, no power issue). I get HP because their extended warranties are the cheapest I've found. And a laptop is one thing you should not buy without an extended warranty; they have a gazillion tiny, fragile parts, and one repair will often cost more than the warranty.
If you buy a Mac, desktop or laptop, you should get the warranty (even though they don't cover accidental damage). I used to work for AppleCare, and repairs are uber expensive. I don't remember ever selling an out-of-warranty repair service for a screen or logic board issue. Of course, I was never much of a salesman anyway.
My car is a Toyota, my pen is a Cross, my shoes are Florsheim, and my glasses are Ray Ban.
@Morleyhunt (21744)
• Canada
19 Dec 15
There are some products that I have "brand loyalty" to. It has been when the quality of the other brands don't live up to my expectations. Sometimes you get what you pay for. Other times you pay for an expensive logo.