Customer Is Always Right

While company policy should always be to see the customer as right there are some dreadful customers out there, rude argumentative, convinced they deserve a cheaper deal than everyone else, expecting preferential treatment, etc.

It is true, the customers are always right, even when they are not. I am sure that sometimes you need a lot of patience not to argue.

You are more patient than me. I work in a customer service position and sometimes the customer is not always right. So we placate and try to please but it isn't easy. I believe some folks go out of their way to test the patience of those who serve them.

Yes, we should always treat them like VIP . That's how to keep them coming back to have our services .

You must be a delight to hear at the other end of the phone.

I do not agree that the customer is always right especially when I have seen some customers abusing shop assistants and being really rude to them. I don't know how they can put up with such rudeness sometimes! I would not!

I know. Customer is right. Like you, I am also working for the customers. The least I like about them is that they are too demanding. I have customers who are demanding. It's like they will always get what they need no matter what. Not mentioning that sometimes we already offer free service to them. Frustrating sometimes.

In my line of work, we have 2 rules. Rule #1: The customer is always right Rule #2: If the customer is wrong, see Rule #1 I have people shouting at me on the phone when I do my cold calling, slam the phone on me, I have people who would be really sarcastic....we are also taught to smile when we talk on the phone coz the other party can "hear" our facial expression. But with all the shouting and slamming, it's not easy to smile. Just need to push hard...I guess after awhile, the smile comes naturally. My consolation comes when at the end of the day, my clients thank me for the help I rendered and even suggesting that I should join their company :)

It's great to respond politely rather than to be rude.

Good point. I have the same sort of issue only I rarely sympathise with my clients because they miss payments towards their credit cards for silly reasons like going on holiday or forgot!

I agree with the staement, " Customer is Always Right".

Haha yes for such a company, customer is their king and they have to behave polite as i know you do

Good customer service always works out for the best. Customers will come back.

I had summer jobs working in retail. The customer is always right, even if he/she isn't. I always looked at it from their perspective, even if they weren't polite.

You are perfectly fitted for a service oriented company. I admire you! I have not much patience especially when I know the person is not really right lol so I can't be in customer service company.

I like your attitude I wish everyone on the other side of the line treated the customer like you do.

It can't be easy to deal with difficult customers.

Customer is always right means - - we should never argue with customers even if they are wrong. When they start yelling, we respond nicely and never raise our voices. Otherwise, we keep losing customers.

I sure want to think of it that way but the sales person has the right to express himself too if there was a wrong presentation or wrong transaction. To apologize is the best way to win the client but to accept everything that she says is not also right especially if she's been saying ugly words at you.Expressing yourself in a nice way would be fine

Yeah, they are always right even though some of them are rude.