How much do you rely on online shopping?

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I have a tendency, like most people I would imagine, to do as much shopping online as I can because it's convenient. My daughter is now taking up the habit, as well. She decided to order a rather expensive pair of headphones from Amazon.ca and paid the $15 charge for one-day shipping because she really wanted to get them quickly. Well, what a mess. They didn't arrive on time. They should have been here on Tuesday, at the latest, and they just arrived at 3:15PM Thursday. Needless to say, she will be contacting Amazon and asking for a refund of her $15. On top of the delay, the driver never even rang the doorbell (I happened to be home so I know that for sure) and he left the cardboard box sitting outside our unsheltered door in the rain. The only reason I knew to go and look for it was because my dogs were barking like crazy. I usually rely on Amazon for a LOT of my Christmas shopping and I've always trusted them to be prompt with delivery. I really hope today's experience isn't a sign of things to come through the holiday season! Amazon, as the fulfiller, and the post office delivery both failed in this transaction - and it's not even peak season yet. How's your online shopping experience been recently? Any warnings for holiday shoppers?