Why I felt I had to tell my doctor's office much more than they needed to know

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Today I called my doctor's office to have them call in my prescriptions to my new mail order pharmacy. In doing so, I spent what seemed to me an inordinate amount of time explaining how the pharmacy had promised to change over my records from a previous account before finally admitting, days later, that they couldn't. The reason I explained so much was because of a saying you may have heard: "Lack of planning on your part does not constitute an emergency on my part." Since I was almost out of meds, I was asking the doctor to expedite sending in my scripts. But I didn't want them getting a disgusted look on their faces as they ascribed my need for them to hurry to lack of planning on my part. So, in a round about way I was trying to let them know that it really wasn't my fault. I have to say, I didn't enjoy doing that.