Complaints - Service that drives you mad
By Violet
@Violetx (38)
January 5, 2016 2:49pm CST
@kevin1877uk posted about a good customer service experience he had and it made me realise, I need your help!
Long story but after tomorrow I am being transferred to train our new customer service department, mostly I am training them on how to use our system as I haven't worked in customer service for about 6 years, but the post made me think that while I am there then if I can pass on some words of wisdom with how to turn a problem around then why not?
What is it that tips you over the edge when you are making a complaint? What does or has it taken for someone to turn a complaint around for you? Even any examples of good or bad service if you just want to rant or share some praise 
5 people like this
6 responses
@amadeo (111938)
• United States
5 Jan 16
Sorry,I cannot be a help here.Never had any problems with them.
@antonbunot (11093)
• Calgary, Alberta
20 Jan 16
My part-time job is host (customer service) at the largest Canadian grocery store. I smile a lot and I never, never argue with customers.
@Hatley (163776)
• Garden Grove, California
5 Jan 16
for one thing if a customer rants and raves, keep your voice low and clear.Do not raise it as at will starr a flash bang argument between you who serves the customer and t he upset customer
If I am making a complaint I will keep my voice lower and calm as that way the other person will not lose her cool an d hopefully we can get the problem resolved.t iks useless to ge angry as hat i mpedes getting res ults.
@kevin1877uk (36988)
•
5 Jan 16
Thank you so much the the mention. It's not often I complain, in it's the first time I had complained to a company. I guess I wouldn't have do if the yarn I was using wasn't so bad. When I once worked for many years, QA would said out of 1 compliant 19 of people won't complain, and I guess that could well be true.
I emailed the company after I wasn't totally happy with the yarn, I must admit it took me a few hours of thinking should I or shouldn't I. I sent the email and got a auto email back saying they would be in touch within 7 days. It took about 7 days, which is understandable because of Christmas and New Year. The email I got back was wonderful I didn't expected any much. I think all I wanted to do was let the company know that they had a problem with that make of yarn. I'd have several balls of the yarn and everyone had a knot in. Then a came across one ball I complained about with 5 knots which was way tooooooo many.
I think it's important to have good customer service and understanding of the people who are using/getting in touch with customer service.
All the best tomorrow and in training your customer service department.
@Freelanzer (10743)
• Canada
5 Jan 16
I have been in customer service for many years but as a customer, I just want to feel empathy from the person I am talking to. I hate to hear things like "it is the policy"
@Missmwngi (12915)
• Nairobi, Kenya
5 Jan 16
When you have a genuine case and yet you have to wait for an approval or something to get a refund
