Scottish Power are so unbelievably useless that words almost fail me

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I know I’ve written about this a couple of times before but this customer service is just so bad it is hard to believe. I don’t want to go on too long so to cut a long story short: My Dad owned a small cottage and Scottish Power supplied the electricity. My Dad died 18 months ago. The cottage was sold in March last year. I have written to Scottish Power several times to tell them all this and have sent them (by registered post) the letters, all details of the property, the supply and my details. I’ve also telephoned them several times and contacted them through their web-site. Nevertheless they still insisted on writing to Dad at his old address and sending bills. On Dec 3rd I received an email which said “Firstly please accept my sincere apologies for the delay in responding to you. We have closed the above issue related to Unique Reference Number 8004970009. If you have any issue related to account, kindly contact us again with your enquiry in order that we can assist you in further.” I didn’t really know what that meant but I hoped it meant they had got the message. But sadly no – Dad just received another bill for the period ending Dec 31st. I don’t know whether to just laugh and throw it on the fire, or to find out where the Chief Executive lives and go round there and personally shove a copy of the death certificate and bill of sale down his throat. So to anyone who is thinking of having anything at all to do with Scottish Power – DO NOT TOUCH THEM!!!! I certainly won’t ever have anything to do with them again. Incidentally we get our electricity from Good Energy and they seem to provide the service that would be expected. All rights reserved. © Text copyright Fleur 2016.