Worst service.
By Bhem
@JustBhem (70555)
Davao, Philippines
July 13, 2016 11:41am CST
Okay. This has been an old topic and I'm so sorry if I'm going to talk about it again.
So we called our ISP today about our current connection. It is still not stable. The connection is dropping and far worst is, it keeps us entering our password every time we try to connect.
I talked to one of the rep. I asked her what is going on with our connection. I told her it is getting worst this time. If not very slow, it simply kicked us out of your wireless network. The rep. said she will check it in her end.
She put me on hold for like 30 minutes. I was about to hang up and call again when she gets back and said that in order for us to have a good service. We need to upgrade our plan to premium. I tried not to get mad, so I keep my calm.
I said where in the world you get that spiel? I asked you about our connection and we are not going to upgrade to any of your premium package because it will still be the same.
I asked her if I can talk to a supervisor or a manager or a technician to fix our issue. She then put me on hold and the sad part is, she never came back. That rude rep.
Have you experience this?
9 people like this
9 responses
@Letranknight2015 (52149)
• Philippines
14 Jul 16
Figures...my brother used pldt before, and when he moved, he asked the company to move his connection..he waited months, no one came. After that they started using Globe and it's been better since.
1 person likes this
@Letranknight2015 (52149)
• Philippines
14 Jul 16
@JustBhem yeah, try globe they do have good customer service and i think convergy's is one of their call centers.
@JustBhem (70555)
• Davao, Philippines
14 Jul 16
@Letranknight2015
We will try globe. Maybe next month or so Thanks
1 person likes this
@rbailey83 (1428)
• Canada
13 Jul 16
That's a terrible thing to experience. I have had bad experiences like that in the past and it is very very frustrating. Especially when it concerns your internet considering how much people rely on internet connection these days. I know you spent a lot of time on the phone already but I would call back and just ask to speak to a supervisor right off that bat
1 person likes this
@toniganzon (72553)
• Philippines
14 Jul 16
The only rude customer service i have ever experienced, not to add very stupid too, was from Smart Telecom and PLDT!
1 person likes this
@brokenbee (11090)
• Philippines
14 Jul 16
We also have problems with our isp but they always try to fix it when we call them, even if it takes them a week sometimes.
1 person likes this
@JustBhem (70555)
• Davao, Philippines
15 Jul 16
We are thinking about it but my cousin already called the tech yesterday and had technician come over. They fixed it. Awhile ago we have a stable connection and now it stops again. no Internet light on the modem. I am using my pocket wifi at the moment.
1 person likes this
@VivaLaDani13 (60808)
• Perth, Australia
12 Jan 19
@JustBhem That is so crappy that she never came back to help you out! Trying to fix a bad internet connection is one of the hardest things to do I swear!
1 person likes this
@rina110383 (24492)
•
14 Jul 16
Haven't experienced that. So far, my internet provider has been keeping its promise to provide us a speedy internet service. No problems with their customer representatives.
