He is cheating the Public

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A month back I ordered a medicine for joint pains.It was meant for my uncle. Actually, I have seen the Ad on T.V and contacted them. Their product SUGANDHI . The price is Rs.2,900/- + Rs.100/- delivery charges. The delivery was prompt. When I opened the pack there was no instruction as to how to use the medicine. I contacted them over a phone. They explained me. They said that it was a 2 months course and the pains will be no more. I need not use any other medicine. My uncle used it. There was some improvement. One month is not over. Today again received a phone call and they inquired about the pains. He told the position. Then they asked me to take another new product SUGANDHI PLUS. They informed that the medicine sent earlier will not relieve pain permanently. So, they are recommending this. The price would be Rs.3000/- and it will give permanent relief and they would give me a discount for this product. I asked them why they have promised earlier that the earlier one would give permanent relief? Why they are asking me to take another bottle of new product. Why they have not given me this medicine (Sugandhi Plus) earlier itself. They maintained silence. Is it not cheating the public, collecting Rs.6000/- for a medicine in two instalments? Moreover, my uncle has not even completed his course of medicine.