Misleading Prices on the Menu by .25 cents...
By Michelle
@infatuatedbby (94914)
United States
September 2, 2016 1:28pm CST
A few times I have gotten coffee for my boyfriend, the price is always different on the receipt from the menu.
I never really said anything because it's only by .25 cents, but today I decided to question the cashier. She was shocked and said she hadn't notice.
(Which probably is the point!)
She quickly grabbed her manager who gave me 10% off my entire purchase as I bought pastries too and apologized for the misleading prices. She said, the prices of drinks/coffees has increased but the menu hasn't reflected and she will let upper management know.
Hmm.. that isn't right regardless! The menu has been up since they opened like for two months ago! Although .25 cents isn't much, it can be a difference from cup sizes (Medium to Large)
26 people like this
26 responses
@Mike197602 (15505)
• United Kingdom
2 Sep 16
It was wrong to be misleading but the staff seemed to handle it in a professional manner and you did get a nice discount
5 people like this
@infatuatedbby (94914)
• United States
2 Sep 16
Yes, but for the rest of the people, sucks for them! .88 cents off , better than nothing 
3 people like this
@infatuatedbby (94914)
• United States
2 Sep 16
@Mike197602 But how many people do open their mouths for .25 cents difference
3 people like this
@Mike197602 (15505)
• United Kingdom
2 Sep 16
@infatuatedbby won't suck if they notice and say something
3 people like this
@BelleStarr (61102)
• United States
2 Sep 16
Yup, they really need to update those menus.
3 people like this
@infatuatedbby (94914)
• United States
2 Sep 16
Yes or at least put a note for customers!
3 people like this
@sishy7 (27167)
• Australia
7 Sep 16
@infatuatedbby Maybe it takes a court order before they will ever fix it... 
1 person likes this
@cahaya1983 (11116)
• Malaysia
3 Sep 16
At least they will always keep in mind to keep the menu always up-to-date. That might be an honest mistake but it would really make some customers upset.
2 people like this
@infatuatedbby (94914)
• United States
7 Sep 16
The price is still like that. She didn't bother to update the price or go make a sign to let people know *prices increased as of so/so date.
1 person likes this
@cahaya1983 (11116)
• Malaysia
7 Sep 16
@infatuatedbby Oh well. I guess some people just don't mind dealing with angry customers. 
1 person likes this
@teamfreak16 (43418)
• Denver, Colorado
4 Sep 16
One hand doesn't know what the other is doing.
2 people like this
@infatuatedbby (94914)
• United States
7 Sep 16
The menu has not even changed. I am just one person who pointed it out ~ doubt many people pay attention. I only noticed because I don't like coffee and I read the prices lol.
1 person likes this
@responsiveme (22926)
• India
3 Sep 16
Thats good, a penny saved is a penny earned.
I'll be careful too.
2 people like this
@infatuatedbby (94914)
• United States
7 Sep 16
Yeah, they have ripped me off a few times. Regardless if the price went up - they have to notify people.
1 person likes this
@much2say (55582)
• Los Angeles, California
4 Sep 16
@infatuatedbby They had to do more than just "let them know" . . . they HAD to do something about it. Seriously they are cheating people with every transaction!!
1 person likes this
@infatuatedbby (94914)
• United States
2 Sep 16
The manager was like "oh, we'll let management know". So they don't care. At least put a sign, coffee prices increased or something. I don't mind if the price increased (because its handmade to order and takes longer than just buying pastries) but that's totally misleading!
1 person likes this
@infatuatedbby (94914)
• United States
4 Sep 16
@much2say Yeah, what a lame excuse. The sign was on digital on the tv so I'm sure all they had to do was edit / change the price then display that image on the tv instead. Doesn't seem like it's too hard of a job to do! And employees supposedly not even knowing.
Clearly you they're cheating!!
2 people like this
@infatuatedbby (94914)
• United States
3 Sep 16
Exactly right?
Or at least make a note like prices subject to change at any time or something.
1 person likes this
@infatuatedbby (94914)
• United States
4 Sep 16
@LadyDuck Yeah, I doubt they will update it.
2 people like this
@LadyDuck (471356)
• Switzerland
4 Sep 16
@infatuatedbby I agree, even a notice to let know that the prices have changed to ask the sales people.
1 person likes this
@infatuatedbby (94914)
• United States
5 Sep 16
Pretty sure lots! Not as powerful as Starbucks, but quite a busy store.
1 person likes this
@infatuatedbby (94914)
• United States
3 Sep 16
Yes! They're getting popular and franchising! If it's a small mom/pops shop I wouldn't say anything!
1 person likes this
@infatuatedbby (94914)
• United States
3 Sep 16
@TheHorse No idea what they're doing! But it isn't taken seriously!
2 people like this
@TheHorse (218591)
• Walnut Creek, California
3 Sep 16
@infatuatedbby I wonder if they figured revenues from mis-quoted prices into their budget. Cynical, I know.
1 person likes this
@infatuatedbby (94914)
• United States
7 Sep 16
The menu is still like that til' this day 
I wouldn't have noticed if it's something I like but since I was buying it for my boyfriend (coffee) ~ and I'm not familiar with coffee prices, I noticed I could have paid for the Large for another quarter, but I'm getting a medium for more? SO I was like hMmmmMm..
I wouldn't have noticed if it's something I like but since I was buying it for my boyfriend (coffee) ~ and I'm not familiar with coffee prices, I noticed I could have paid for the Large for another quarter, but I'm getting a medium for more? SO I was like hMmmmMm..1 person likes this
@DianneN (247186)
• United States
10 Sep 16
@infatuatedbby You have a good head on your shoulders, and a pretty one, too!
@missjessicadawn (3286)
• United States
6 Sep 16
Whether it's a big difference of not, that still isn't right. I'm glad you said something to them!
1 person likes this
@infatuatedbby (94914)
• United States
7 Sep 16
Yes! I kept quiet the first few times and I thought about it. They ripped me off and not only me but imagine how many people!
1 person likes this
@missjessicadawn (3286)
• United States
8 Sep 16
@infatuatedbby Yep! It's about time someone finally said something!
1 person likes this
@Letranknight2015 (51938)
• Philippines
3 Sep 16
I'm sure they didn't know because they were too busy handling customers. Now they might change it.
1 person likes this
@infatuatedbby (94914)
• United States
3 Sep 16
No manager knew and said the sign isn't updated yet!
1 person likes this
@cmoneyspinner (9219)
• Austin, Texas
2 Sep 16
LOL. She said she hadn't noticed but she also knew of the price change and that it wasn't reflected on the menu. … Yet! Didn't upper management decide on the price increases? Isn't upper management in charge of the menu? Who is she that she has to tell upper management what they should do? Isn't she just a waitress?
Uh huh. Sounds like a truthful explanation. NOT!
1 person likes this
@infatuatedbby (94914)
• United States
2 Sep 16
I know right?
For all we know, they could profit from the price difference. All I know is the coffee prices are inflated by .25 cents. What about the other items and for every person, it sure does add up!
1 person likes this
@infatuatedbby (94914)
• United States
3 Sep 16
There weren't any menus but the menu is displayed on huge screen tv! I guess they're lazy to edit the file!
1 person likes this
@HazySue (39268)
• Gouverneur, New York
3 Sep 16
@infatuatedbby sometimes they get caught up in daily business and forget the little details. That 25 cent difference can really build up. I am surprised that no one else said anything.
1 person likes this
@infatuatedbby (94914)
• United States
3 Sep 16
Yes but it's a digital sign- figures they can edit the price and then load it on the tv.
It doesn't mean much by .25 but it does adds up! 
1 person likes this
