Someone Tried To Order Online With My Kohl's Card

@BelleStarr (61101)
United States
September 6, 2016 4:32pm CST
Yes, you heard me right. I got a letter today from Kohl's fraud control. Being the suspicious type, I got out my Kohl's card and called the number on the back. It did not match the number the letter told me to call. It seems the letter is real and someone in New York tried to place an order to be delivered to their house, using my card. Luckily the order was not approved. But, now I need to be concerned about how they got my number. I did place an online order in August for a dress for my daughter's birthday. They wanted to password my card for online and in-store purchases. I declined that since it would be quite aggravating. I will however, change my online password. Seriously, couldn't they just ask to see my license in the store? Anyway, I am glad they didn't allow the order to go through. I have been ordering online for more than 20 years and this is the first issue I have ever had. How about you?
28 people like this
27 responses
@paigea (36315)
• Canada
6 Sep 16
I have had my card used even though I hadn't lost my card. I rarely shop online so I don't think that is the only way they can get the number. Mastercard didn't let it go through but they canceled my card and I had to wait for a new one to come.
4 people like this
@BelleStarr (61101)
• United States
6 Sep 16
I was hoping that Kohls would do the same but that is not what they do!! Weird but true.
4 people like this
@Elizaby (6902)
• Pensacola, Florida
7 Sep 16
@BelleStarr I would ask Kohls for a new card since your current card's number someone else has for peace of mind
3 people like this
@BelleStarr (61101)
• United States
7 Sep 16
@Elizaby I did and they said no change my passwords. Go figure.
2 people like this
@TheHorse (220297)
• Walnut Creek, California
6 Sep 16
Was the letter real, even though the phone numbers were different?
3 people like this
@BelleStarr (61101)
• United States
6 Sep 16
Yes apparently so but it was so plain it was hard to tell and when I looked up the number on the Internet it wasn't clear whether it was a scam number or not, very confusing.
2 people like this
• Valdosta, Georgia
7 Sep 16
Thankfully I have never had that happen. I'm glad their order didn't go through.
2 people like this
@BelleStarr (61101)
• United States
7 Sep 16
Me too, it is a horrible thing to do to someone.
@LadyDuck (472087)
• Switzerland
7 Sep 16
Have you discovered if your card has been used by someone else? If this is the case ask Kohl to void your current card and issue a new one.
2 people like this
@BelleStarr (61101)
• United States
7 Sep 16
They didn't use my card, they tried to use my online account. I did suggest they reissue me a new card but they said no, it wasn't necessary.
2 people like this
@LadyDuck (472087)
• Switzerland
8 Sep 16
@BelleStarr If they only tried to use your online account, I think that changing the password should be enough. I receive emails confirmations for the orders I place online, so it's not an order I placed, I can immediately stop the order and they can inquiry.
2 people like this
@moffittjc (121731)
• Gainesville, Florida
7 Sep 16
I had that happen to me recently at a company I order online from on a frequent basis. I had noticed a charge on my account statement that seemed suspicious. I immediately went to my bank, and they immediately called the company. It turns out that we had called them just in time, as the fraudulent order was about to ship out. My first thought was to tell them to cancel the order since it was fraudulent, but the quick-thinking bank employee asked the company to contact the police, explain to them what was going on, and have them waiting at the address where the fraudulent order was to be shipped. The company then shipped the order, and then when it arrived the police arrested the people who accepted the order. It turns out they were part of a local crime ring, and the police found thousands of dollars of other merchandise in their house as well. Thankfully, I got everything straightened out, and changed all the passwords to my online accounts, and the police busted an internet crime ring!
2 people like this
@BelleStarr (61101)
• United States
7 Sep 16
Wow, well they are opening a fraud investigation but I am not sure what will happen on their end.
1 person likes this
@moffittjc (121731)
• Gainesville, Florida
7 Sep 16
@BelleStarr I'm sure most of the time they never end up catching the thieves, because they are pretty smart and keep moving on to different stores and locations so as not to be caught. Internet or online fraud is a lucrative business for smart crooks, because they know it is hard to track them down.
1 person likes this
@KristenH (33393)
• Cuyahoga Falls, Ohio
6 Sep 16
I'm glad it was stopped in time. I never had any issues ordering online. I do it less than often, like when I can't find an item in the store.
2 people like this
@BelleStarr (61101)
• United States
6 Sep 16
I use QVC, Target, Amazon and lots of others and have never had an issue but of course, this is a store card.
3 people like this
@TheHorse (220297)
• Walnut Creek, California
6 Sep 16
I order on-line all the time. Eeps.
2 people like this
@KristenH (33393)
• Cuyahoga Falls, Ohio
7 Sep 16
@BelleStarr My mother used to order from QVC years ago. I've done Target, Sears and Amazon mostly. Hmm.
2 people like this
• Preston, England
7 Sep 16
good job the company were sharp enough to realize it was an issue - happened to me and my step-father once with two independent bank cards from seperate banks - we found out someone was going through the bins - we used a shredder ever after though I still need one for my new place
1 person likes this
• Preston, England
8 Sep 16
@BelleStarr at least it was stopped in time for you
1 person likes this
@BelleStarr (61101)
• United States
7 Sep 16
I have no idea how someone was able to do this and it may have been random I will never know I guess.
1 person likes this
@epiffanie (11326)
• Australia
7 Sep 16
hmmnn.. suspicious indeed .. I'm not experienced buying online ..
1 person likes this
@epiffanie (11326)
• Australia
8 Sep 16
@BelleStarr My husband said he always pay by pay pal .. it's safer that way ..
1 person likes this
@BelleStarr (61101)
• United States
9 Sep 16
@epiffanie I am not convinced it is as easy to resolve a problem with pay pal as it is with a credit card.
1 person likes this
@BelleStarr (61101)
• United States
7 Sep 16
I order all the time but these days, it has become much more risky I think.
1 person likes this
@jaboUK (64354)
• United Kingdom
6 Sep 16
I'm glad that they were on the ball and caught the potential fraud, but why didn't the numbers match?
2 people like this
@BelleStarr (61101)
• United States
6 Sep 16
They have a special phone number for fraud apparently, but they connected me internally.
1 person likes this
@simone10 (54187)
• Louisville, Kentucky
7 Sep 16
A friend of mine had her credit card used by someone else. They got the card number when she used the gas pump. If she had gone inside to pay for her gas using her credit card, they would not have been able to get her number. But since she paid at the pump, they got it somehow. I don't know how it works but I do know that it was such a hassle for her. They were overseas on a cruise trying to use her card.
1 person likes this
@BelleStarr (61101)
• United States
7 Sep 16
They have skimmers now that they place on gas pumps and other machines we put our cards into and then they have our information, it is scary.
1 person likes this
@simone10 (54187)
• Louisville, Kentucky
8 Sep 16
@BelleStarr That is scary. I never pay for gas at the pump anymore. At the time the police told her to always pay inside.
1 person likes this
@amadeo (111938)
• United States
6 Sep 16
wow!that is not good there.Glad that you got this solved.
2 people like this
@BelleStarr (61101)
• United States
6 Sep 16
I am glad too, I had no idea someone had tried to do this.
@garymarsh6 (23404)
• United Kingdom
6 Sep 16
Thank goodness they spotted it before that person got away with theft. I have been lucky so far touch wood although just once the bank contacted me to ask if I had made a withdrawel at 3am one morning but my account did not show anything I suspect the bank already dealt with it.
2 people like this
@BelleStarr (61101)
• United States
6 Sep 16
They are opening a fraud case so I hope they intend to try to prosecute these potential thieves.
2 people like this
@miniam (9154)
• Bern, Switzerland
7 Sep 16
Like you, l have been buying things online for 20 years and it`S mostly good experience, but after reading this, maybe i need to be more careful. Stay safe.
1 person likes this
@BelleStarr (61101)
• United States
7 Sep 16
Thank you and yes, it has made me rethink security that is for sure.
@miniam (9154)
• Bern, Switzerland
7 Sep 16
@BelleStarr Please try and stay safe,identity theft can hurt you bad.
1 person likes this
@RubyHawk (99405)
• Atlanta, Georgia
9 Sep 16
I don't usually order online but I wonder how Kohles knew it wasn't an order from you.
1 person likes this
@BelleStarr (61101)
• United States
9 Sep 16
They were having it shipped to New York. I live in Connecticut.
1 person likes this
@BelleStarr (61101)
• United States
9 Sep 16
@RubyHawk That is what normally happens but of course, this is a store charge not a master card or visa.
1 person likes this
@RubyHawk (99405)
• Atlanta, Georgia
9 Sep 16
@BelleStarr My son had a card hacked but they used it in his area and the charge went through. they took it off the charge and gave him a new card number when he notified the company.
1 person likes this
@snowy22315 (182240)
• United States
7 Sep 16
It is really good that the fraud control department caught it, I think you can be grateful for that.
1 person likes this
@BelleStarr (61101)
• United States
8 Sep 16
I am very grateful indeed to the fraud department. I hope it is all behind me.
@JESSY3236 (20039)
• United States
8 Sep 16
I never had that issue, but I don't have own a credit card though. That's terrible. At least it was stopped.
1 person likes this
@BelleStarr (61101)
• United States
9 Sep 16
Yes that is the good news, it would have been a nightmare to correct if the order had gone through.
1 person likes this
@JudyEv (342179)
• Rockingham, Australia
7 Sep 16
That is worrying. We had someone in England try to access our Visacard once but luckily the bank rejected it and checked with us.
1 person likes this
@BelleStarr (61101)
• United States
7 Sep 16
Yes it is common enough but didn't they replace you card or change the number, not changing mine seems silly.
1 person likes this
@JudyEv (342179)
• Rockingham, Australia
7 Sep 16
@BelleStarr No, they didn't suggest it even. Maybe we should have but we haven't had any more trouble.
1 person likes this
@andriaperry (117146)
• Anniston, Alabama
7 Sep 16
I have never had an issue BUT I did order something on eBay and I never got it so I reported that to eBay and I got all my money back.
1 person likes this
@BelleStarr (61101)
• United States
7 Sep 16
Yes this is a first for me too and I have to say it is a little scary.
@thelme55 (77164)
• Germany
7 Sep 16
I always let my son order online as he will get some privileges. I prefer buying in the shop what I want.
1 person likes this
@BelleStarr (61101)
• United States
7 Sep 16
Here the shops are not close by so it is often much more convenient to order online.
@responsiveme (22926)
• India
7 Sep 16
Good you were alert.
1 person likes this
@BelleStarr (61101)
• United States
7 Sep 16
I wasn't really alert, the company was alert. I would have had no way to know about the attempt.