So Stressful

@magallon (19279)
Philippines
November 3, 2016 11:58pm CST
My sister in Maryland sent us a package. She said they brought it to the Cargo Company on July 27, 2016 But until now it is still not delivered to us. Usually , packages from US only takes 2 months to be delivered to the recipients here in the Philippines. But this one is already 3 months and 8 days to be exact. Their contact person here is not answering his phone and most of the time his phone is unattended. The customer service has the same answer every time I call them. They have no update actually. This Cargo Company is really causing us so much stress. But we are still hoping that it will be delivered to us even if some of the items there already expired...
7 people like this
9 responses
• United States
4 Nov 16
That is a long time. I hope your package will be delivered to you soon, somehow. Can your sister call the company to ask the whereabouts?
3 people like this
@magallon (19279)
• Philippines
4 Nov 16
They also keep on calling the Cargo Company in Maryland but they always get the same answer too. The same with me here whenever I call their customer service here. They always answer that it will be delivered.
1 person likes this
• United States
4 Nov 16
@magallon I am sorry to hear. Have they used this company in the past?
1 person likes this
@magallon (19279)
• Philippines
4 Nov 16
@infatuatedbby Nope. This is the first time they sent a package through this company. The previous company they are using has closed already.
1 person likes this
@ms1864 (6885)
• Bangalore, India
4 Nov 16
2 months? there should be a faster way....
3 people like this
@magallon (19279)
• Philippines
4 Nov 16
Airfreight is the faster way but it is too expensive especially if it is a big and heavy box.
1 person likes this
@sishy7 (27167)
• Australia
4 Nov 16
That is frustrating! I hope you'll get an update soon...
1 person likes this
@magallon (19279)
• Philippines
5 Nov 16
Yeah. I really hope too. Thanks...
1 person likes this
@ilocosboy (45156)
• Philippines
4 Nov 16
that is really hard, we are expecting some packages too from US and it did not arrive yet.
1 person likes this
@magallon (19279)
• Philippines
4 Nov 16
According to the customer service, our package arrived here October 21, 2016. It takes them 2-3 days to expedite it from the Customs. But until now we have not seen even a shadow of that package.
1 person likes this
@magallon (19279)
• Philippines
4 Nov 16
@ilocosboy Yeah. It really is...
1 person likes this
@ilocosboy (45156)
• Philippines
4 Nov 16
@magallon that is really stressful.
1 person likes this
@responsiveme (22926)
• India
4 Nov 16
That is really disappointing...can't you track it?
1 person likes this
@magallon (19279)
• Philippines
5 Nov 16
I" ve been calling their customer service here but they are not really of great help. I am just hoping that it will be delivered next week.
1 person likes this
@puroypoi (272)
• Cainta, Philippines
7 Nov 16
Does the cargo company has website? If they have, like any other cargo company you can track the location or status of your package.
1 person likes this
@magallon (19279)
• Philippines
7 Nov 16
Yes I am tracking it through their FB account and their customer service here...
1 person likes this
@louievill (28851)
• Philippines
4 Nov 16
Hope it does not happen to ours coming from California, my Chili con Carne supply is there Hope you get yours soon before it gets entangled with the Christmas rush.
1 person likes this
@magallon (19279)
• Philippines
4 Nov 16
That's what I am worrying too. it is Christmas season and lots of Balikbayan Boxes will arrive..
1 person likes this
@hereandthere (45645)
• Philippines
4 Nov 16
i think there are now balikbayan box trackers online?
1 person likes this
@magallon (19279)
• Philippines
4 Nov 16
It is not reliable too. Even their customer service hotline cannot provide a good update.
1 person likes this
@franxav (13849)
• India
4 Nov 16
It's truly stressful not to get the package after all this time.You and your sister must go after it otherwise it might be lost.
1 person likes this
@magallon (19279)
• Philippines
4 Nov 16
I already have posted comments on their Facebook account. They keep on telling us that it will be delivered.
1 person likes this