Excitement turned to sadness

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I was expecting three deliveries yesterday and somehow around 6 pm the UPS truck must have coasted up and down our driveway. I had not heard the truck and I was waiting for it. Finally I went online and the tracking sheets indicate my packages were delivered. My husband went out to retrieve them. He opened the box from Kansas City Steak and put that in the freezer (our Prime Rib for Christmas) and he brought in the other two packages. We met at the kitchen island, pocket knife in hand I opened the box of Cheryl's cookies, a QVC order. I had wanted to try them for a long time and finally they had a 24 piece collection at a good price. So that made me happy. The third item was a brown padded envelope from Miles Kimball. Inside that package should have been candy. I ordered 3 sets of their jellied fruit slices. We love them and I was given a 20% off coupon and they also had them on sale $2 off so I thought it was a good bargain. I planned to give the to friends for Christmas. But, as you can see from the photo - all I got was an envelope and inside was the Miles Kimball packing slip....no candy. I immediately called Miles Kimball and explained the situation The very nice customer service representative looked up my info, apologized many times and told me a replacement order will be going out - no charge - and I should received it within 4-8 business days. She also said she is going to put a note to their shipping department that they need to package my candy better - maybe use a box instead of a padded envelope. I'll find out when I get it if they paid attention! Thanks Miles Kimball for good customer service! I hope the UPS driver is enjoying my candy....or whoever wound up with it. Photo is mine.