Online Shopping

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I tried to buy something online to pick up at the store yesterday. They were giving me $7.00 if I bought something $7.00 or more. I spent a half hour picking out something. ($29.00 pink fabric bins for $7.99 on clearance...good deal!) I bought 2. I drove to the store to pick it up, waited forever for them to find it while customers went ahead of me in line ....they didn't find it. It was at another store....an hour away. Another half hour lost. Called customer service to cancel the order and get money back. Spent 20 minutes explaining to a person who had poor English skills. Refused to refund...he said I must contact the store and cancel the order there. 10 more minutes lost while I protested and was sent to another person who could not help as they only handle large appliances. Grit my teeth, called the correct store to cancel the order. They couldn't find the order either. They suggested calling customer service. Nope, been there, they won't do it I had to cancel with the store. Now no one knows where my order is. Manager said they would call and find the order and call me back. 12 hours later. No call. No bins, no refund. Oh, and I didn't get the $7.00 off either when they processed the order.