Don't Be Rude to Customer Service

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I was just reading a post on facebook where someone was upset about a service she received from a company. Many of the comments on the post told her to call in and be very angry and rude because that will guarantee she gets what she wants. That's just awful. I used to work in a call center and I had rude and angry people calling me all the time. You can't possibly imagine how hard that was to deal with. I worked for a company that provided cable, internet, and telephone services. Through no control of myself, sometimes internet would go out or cable would act up. I would then have to deal with people calling in and screaming and cussing at me as though it were my fault. They would demand refunds, insist I get people out immediately to fix their problem, and some would even threaten to show up at the call center and kill me (the threats happen more often than you think). I'll be completely honest though, when someone called in and they were rude and mean to me I didn't do all I could to help them. I did the bare minimum. All I wanted was to get them off the phone because I was trying my hardest not to cry. I'm not going to reward a customer who being horrible to me by giving them free services or whatever they ask for. However.....anytime a customer called in and they were super nice to me and they were understanding, I did everything in my power to help them out. Including approving them for free services and anything else I could offer. Just because I was so incredibly grateful that they weren't being mean to me. These people that you call and are mean to have feelings, too. I understand that things can get frustrating when you aren't getting what you wanted or paid for but PLEASE keep in mind that the people you are screaming at and being mean to are not to blame. They are just trying to do their jobs so they can take care of their families and they don't deserve to receive call after call of people being horrible to them. There were days when I went home and cried for hours because I felt so low and hated my job so much. Just be polite and kind and understanding. It goes a long way. Trust me.