I returned a USED PURSE for my money back!
By Michelle
@infatuatedbby (94914)
United States
April 18, 2017 9:01pm CST
Yes, you read that right! I returned a used purse for my money back. The catch: I did not use the purse, upon delivery - the purse appeared to be used. At first, I only noticed the hardware being scratched up. Then, when I compared the picture online - the purse was also missing the detachable straps. The tag of the purse was placed on the inside the bag instead of outside.
I chatted with the online representative and sent them images and they apologized for the inconvenience, and sent me a new purse (charged me again obviously) and for me to return the bag in stores. I had no problem returning and explaining the situation. I also overheard another customer exchanging a bag she purchased online because it was missing a pouch.
Now a days the quality of returns are not being inspected? Or, the workers aren't verifying the products before shipping!
33 people like this
36 responses
@Courtlynn (67080)
• United States
19 Apr 17
Probably them not inspecting the products before shipping. Sad.
3 people like this
@Courtlynn (67080)
• United States
19 Apr 17
@infatuatedbby Definitely. Which will hurt them in the end.
1 person likes this
@infatuatedbby (94914)
• United States
19 Apr 17
@Courtlynn Yes it will. I think thats why many department stores are closing.
1 person likes this
@teamfreak16 (43418)
• Denver, Colorado
19 Apr 17
Perhaps both. Maybe they have a rare no questions asked return policy. Who knows with retail?
2 people like this
@infatuatedbby (94914)
• United States
19 Apr 17
Perhaps! Depends on the cashier ~ Some don't even ask why you return. But I like to mention reasons if I am returning.
1 person likes this
@infatuatedbby (94914)
• United States
19 Apr 17
@teamfreak16 I would think so too. This is one of the reasons why many stores are closing! 
1 person likes this
@teamfreak16 (43418)
• Denver, Colorado
19 Apr 17
@infatuatedbby - It helps to do so. At least I think so.
1 person likes this
@ScribbledAdNauseum (104628)
• United States
19 Apr 17
Wouldn't returns be stored in a different part of the warehouse? The only thing I can think of is that the purse was a return, or a flaw and they shouldn't have had it in with the higher quality stuff...
2 people like this
@infatuatedbby (94914)
• United States
19 Apr 17
I have no idea! Or maybe send it back to the manufactures if something was wrong.
1 person likes this
@infatuatedbby (94914)
• United States
19 Apr 17
It guess it depends on some people. But if I am paying that kinda price, I want a new bag! Some might not mind.
@ilocosboy (45156)
• Philippines
19 Apr 17
That's the right thing to do, and that's what we should do when some people taking advantage on us. We should complain.
2 people like this
@infatuatedbby (94914)
• United States
19 Apr 17
I did get 10% off my purchase originally when I complained because of the scratches. Then, I noticed I was missing the strap and that is not acceptable.
@thislittlepennyearns (63045)
• Defuniak Springs, Florida
19 Apr 17
That sucks, I wouldn't shop with them again.
2 people like this
@infatuatedbby (94914)
• United States
19 Apr 17
I haven't had many problems with them, but it was disappointing.
@1hopefulman (45120)
• Canada
19 Apr 17
I'm glad that they recognised the error and did the right thing by replacing it with a new one which you should have received in the first place. Good for you! 
1 person likes this
@1hopefulman (45120)
• Canada
19 Apr 17
@infatuatedbby So how do you feel about returning things? Are you shy or bold?
1 person likes this
@infatuatedbby (94914)
• United States
19 Apr 17
@1hopefulman I have no problem returning. I pointed out all the wrong of the return.
1 person likes this
@infatuatedbby (94914)
• United States
19 Apr 17
Thank you! I am happy with my new bag :)
1 person likes this
@lovinangelsinstead21 (36850)
• Pamplona, Spain
19 Apr 17
Once I returned two things and they asked me why I was returning them.
I said I could not put into words how I felt about those items they were dreadful.
So glad you got it all sorted out.
1 person likes this
@lovinangelsinstead21 (36850)
• Pamplona, Spain
20 Apr 17
@infatuatedbby
Oh I said that the things were dreadful and I told them the truth alright and I never bought from them again although I wanted to but I did not trust their service after that.
1 person likes this
@infatuatedbby (94914)
• United States
20 Apr 17
@lovinangelsinstead21 Oh I see! Yeah, the process is dreadful. :(
1 person likes this
@infatuatedbby (94914)
• United States
20 Apr 17
If you don't like the product speak from the truth :)
1 person likes this
@toniganzon (72553)
• Philippines
19 Apr 17
I won't purchase from that site again if that ever happens to me.
1 person likes this
@toniganzon (72553)
• Philippines
19 Apr 17
@infatuatedbby That site is a shopping site with different sellers like eBay? if it is then i won't purchase from the same seller. I'm really strict when it comes to those things because I have a very high standard for customer service. What has happened to you is like cheating and that wouldn't make me trust that seller or even the site anymore. There are sites that guarantees the product being sold and also the sellers as well.
1 person likes this
@infatuatedbby (94914)
• United States
19 Apr 17
@toniganzon Oh no not like eBay. It is a department store. I have never purchased from eBay.
@infatuatedbby (94914)
• United States
19 Apr 17
I love the site, but I don't know it could be the person did not throughly inspect =(
@infatuatedbby (94914)
• United States
7 May 17
Not quite sure but I am sure it is a refunded bag
1 person likes this
@infatuatedbby (94914)
• United States
7 May 17
@sjvg1976 Maybe they hoped the customer who purchasing it (me) isn't that picky =P
1 person likes this
@sjvg1976 (41290)
• Delhi, India
7 May 17
@infatuatedbby hmmm..That's strange they didn't return that purse to the manufacturer
1 person likes this
@infatuatedbby (94914)
• United States
21 Apr 17
@LadyDuck Oh what a hassle! Glad you got your return 
1 person likes this
@LadyDuck (472222)
• Switzerland
21 Apr 17
@infatuatedbby Yes, I bought from Amazon and they are a serious company, they did not even ask to return the watch.
1 person likes this
@LadyDuck (472222)
• Switzerland
21 Apr 17
@infatuatedbby It had the pull out thing, that I removed, but it does not work, I even tried to change the battery it still does not work. I had a full refund.
1 person likes this
@CookieMonster46 (13454)
• United States
7 May 17
I can understand that, I ordered a purse online, and when it arrived, I liked it, but the zipper sticks badly, I had to send it back. I need to just get things from the store myself, and inspect them, before I get it home.
1 person likes this
@infatuatedbby (94914)
• United States
7 May 17
Yeah it would be much easier if they inspected it prior to shipping to ensure it worked properly
1 person likes this
@infatuatedbby (94914)
• United States
7 May 17
@CookieMonster46 yeah i hate returning stuff also... i bought an online purchase 2 out of 4 items need to go back. the material is horrible!
1 person likes this
@CookieMonster46 (13454)
• United States
7 May 17
@infatuatedbby it is a hassle to return it, at least for me it is, I hate returning things.
1 person likes this
@moffittjc (121775)
• Gainesville, Florida
19 Apr 17
I'm pretty sure they are sending out those used purses by design. Any product that they can re-introduce back into the marketplace is one less product they have to take the loss on. They figure that even though something may not be perfect, they could pass it off as "new" to some unsuspecting customer.
I have heard that the reason places like Costco and Sam's Club can sell products for so cheap (especially electronics) is that they buy "refurbished" products from the manufacturers at substantial savings, and then box them up and sell them as "new" products in their stores.
1 person likes this
@infatuatedbby (94914)
• United States
19 Apr 17
I didn't know that but I do know the returns for Costco on my area get shipped off to a different store and they sell it for cheaper.
Not related to Costco store though! I've been there once and it's not cheap by a lot. I rather buy at Costco knowing it's new. I don't often see Costco package things back up to sell refurbished
1 person likes this
@infatuatedbby (94914)
• United States
23 Apr 17
@moffittjc So technically what I buy at Costco is refurbished but new! They salvage some things!
But thats for electronics ~ what about the other products! Lol does he know about them too??? If only you told me sooner! I did recently buy a new DSLR. But besides that I haven't bought anything else. But even buying at Costco ~ the product has warranty.
1 person likes this
@moffittjc (121775)
• Gainesville, Florida
20 Apr 17
@infatuatedbby Costco doesn't package things up to sell refurbished. The product manufacturer does. For example, if I buy a 55-inch Vizio TV at Best Buy, and it stops working, I take it back to Best Buy and either exchange it for a working TV, or get a refund. Well, after I return the broken TV to Best Buy, they ship it back to Vizio. Vizio then repairs the TV, puts it in a new box, and ships it off to Costco to sell as a "new" TV. A friend of mine used to work for a large electronics manufacturer, and he told me that's what they did with all the defective products that were returned to them. They would fix them, box them up, and ship them out to Sam's Clubs and Costco stores.
1 person likes this
@infatuatedbby (94914)
• United States
20 Apr 17
@DianneN Oh I see! That is nice you get your samples handpicked. :)
1 person likes this
@infatuatedbby (94914)
• United States
20 Apr 17
At Macy's you're supposed to get free samples when you purchase beauty stuff but sometimes you don't get it! Maybe the packers are stealing it!
1 person likes this
@DianneN (247184)
• United States
20 Apr 17
@infatuatedbby It only happens when I call the salesgirl and order over the phone. She pulls samples as we talk, and tells me what they are and asks if I want them. Everything is shipped then.
1 person likes this
@infatuatedbby (94914)
• United States
19 Apr 17
Yes, it spoiled my mood since I was excited for the bag.
2 people like this
@infatuatedbby (94914)
• United States
19 Apr 17
@Lupita234 I still loved the bag but the inconvenience was annoying.
1 person likes this
@prashu228 (37521)
• India
6 May 17
@infatuatedbby i understand that, after waiting eagerly for the product and receiving in such a state disappoints us
2 people like this
@Tina30219 (82066)
• Onaway, Michigan
20 Apr 17
Sorry to hear you had to return it but at least you got a new purse hope it was better.
1 person likes this
@Tina30219 (82066)
• Onaway, Michigan
20 Apr 17
@infatuatedbby Sorry to hear it was a hassle but glad everything worked out for you.
1 person likes this
@infatuatedbby (94914)
• United States
19 Apr 17
I don't think they care which is why they are out of business also (Not all places but some, Macy's)
@AbbyGreenhill (45494)
• United States
19 Apr 17
@infatuatedbby Macy's use to be 'the place to shop' in the 'old days'
1 person likes this
@infatuatedbby (94914)
• United States
19 Apr 17
@AbbyGreenhill It still is my favorite place but they need to reevaluate their returns! & Verify shipments better
@infatuatedbby (94914)
• United States
20 Apr 17
I bought it from a department store. I also sell my stuff online and I guarantee my stuff as authentic. I don't sell any electronics but if I do (rarely) I show pictures clearly and it works!
1 person likes this
@infatuatedbby (94914)
• United States
21 Apr 17
@JustBhem Most definitely that is correct!!
1 person likes this
@JustBhem (70555)
• Davao, Philippines
21 Apr 17
@infatuatedbby
I see. We need to make our product authentic and good so that customer will like it and will come for us.
1 person likes this
@infatuatedbby (94914)
• United States
20 Apr 17
Me too! Originally it was out of stock but it was available again =)
1 person likes this
@PopcornPop (123)
• South Africa
19 Apr 17
Oh dear that is poor service ! Happily you were refunded ! A friend of mine bought a bag, a few short weeks later she returned her bag to the store, only to get an unhelpful assistant who practically wanted to see her bank statements as proof of purchase! My friend emailed the owner, and exchanged her bag - but the sad thing is she really loved it, and although the new one is pretty it's not quite as glam as the old one! Then again we can never have too many purses !
1 person likes this
@infatuatedbby (94914)
• United States
20 Apr 17
Yes, we cannot have too many purses! I absolutely love purses.
That is horrible the assistant thought that of her (need proof of purchase) for a return! Didn't she have the label of the store there? Or, receipt to help her better return with a smooth transaction?
@infatuatedbby (94914)
• United States
21 Apr 17
@PopcornPop yeah thats horrible ! If someone has their receipt why does more proof be needed?
@PopcornPop (123)
• South Africa
21 Apr 17
@infatuatedbby yes! I won't say the brand, but it was in the bag in a shiny metal plate! Just a person being difficult and very poor customer service ! Especially as it is a premium brand !!
1 person likes this
