How to pacify people?
By Neil Develos
@Neiltarquin (1062)
Rass, Saudi Arabia
July 27, 2017 1:49pm CST
Busy night tonight. We have loads of admission today. One needs to have an Intravenous insertion, he complains that why is it painful... We tried to explain, he won't listen. He suddenly shift into hysteria mode.
Another one, also needs IV insertion. The cannula was in but the cannula is defective. It was leaking. We also tried to explain, he is telling all staff are new and don't know what they are doing. Beast mode once again...
Can anyone give me some pointers on how to pacify angry people... I love my job but in cases like these... Aahhrrggghhh...
8 people like this
8 responses
@cahaya1983 (11116)
• Malaysia
28 Jul 17
I can imagine how challenging it is being in your line of work. I guess different methods work with different people.
2 people like this
@Neiltarquin (1062)
• Rass, Saudi Arabia
28 Jul 17
Your absolutely right... I mustn't focus on one thing as to deal with people coz one might work for most people but will not work to other people... Thanks for reminding me that
2 people like this
@velvet53 (22534)
• Palisade, Colorado
27 Jul 17
Stay as calm as you can and tell them if they would just lie still that it will make it easier for you to put it in. I do like the comment by Peter about throwing a bucket of ice water on them. Then they would have something to complain about.
2 people like this
@Neiltarquin (1062)
• Rass, Saudi Arabia
27 Jul 17
Yup, I also like his comment... Your as well
1 person likes this
@TiarasOceanView (70022)
• United States
27 Jul 17
I saw some of this when my Mom was in the hospital.
Do you have coworkers also who could help you to calm these people?
It sometimes takes a team effort so I observed.
2 people like this
@RasmaSandra (79711)
• Daytona Beach, Florida
27 Jul 17
What is your job? Anyway perhaps this link can help.
Calming an angry person requires a lot of patience. When someone's feeling heated up, hearing the words "calm down" may just make matters worse. Being a good listener and offering some good distractions can both help. However, when...
1 person likes this
@Neiltarquin (1062)
• Rass, Saudi Arabia
27 Jul 17
Im a nurse... In Saudi Arabia...
2 people like this
@RasmaSandra (79711)
• Daytona Beach, Florida
27 Jul 17
@Neiltarquin hope the info can help you. So hard to deal with people like that but then again they must all be frightened as well by medical procedures.
1 person likes this
@Neiltarquin (1062)
• Rass, Saudi Arabia
27 Jul 17
@RasmaSandra
We are there to help them, that is why before we do any procedure we would try to explain it to them. Every medications and its benefits. This happens rarely but it gets in to my nerves.
2 people like this
@ridingbet (66854)
• Philippines
30 Jul 17
you are also a health care provider, right?
1 person likes this
@ridingbet (66854)
• Philippines
30 Jul 17
@Neiltarquin then we are of the same profession. if i may ask, how do you handle patients who are unruly, let alone they are foreigners at that?
1 person likes this
@Neiltarquin (1062)
• Rass, Saudi Arabia
30 Jul 17
@ridingbet
No maam, where not in the same profession... Your way up there, I'm just a nurse... you on the other hand is THE nurse, a practitioner and also an instructor. Withvthe years on your belt, you even be a master degree holder or even an PhD holder...so don't compare me to you master, i mean maam LOL
I'm practicing here in the Middle East so it's really hard to explain things to them.
1 person likes this
@Neiltarquin (1062)
• Rass, Saudi Arabia
30 Jul 17
Yes maam... I'm a nurse... A pinoy nurse
1 person likes this
@Neiltarquin (1062)
• Rass, Saudi Arabia
27 Jul 17
Tell them that and they would immediately gobto your boss... If they smell fear... They strike harder hahaha
