They Made Me Miss My Appointment!

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I am so annoyed this morning. I have had an appointment scheduled with my gynecologist for over two months and had arranged for my insurance's taxi service to take me to it this morning. They were supposed to get me between 9:30 and 10:00 and I waited...and waited...and they just never showed up. Finally around 10 after 10 I called the "Where's My Ride?" number to see what was going on, only to be told that the patient they'd picked up before me had gotten sick and they had to pull over and were behind schedule. Okay...so they only have one driver working? I know they have at least two drivers, because I have ridden with both of them. And why didn't anyone call to tell me this? The representative I spoke to did try to call my doctor's office to explain the situation, but got stuck on hold for over 5 minutes and never was able to get through. Anyway, I was assured that the driver was on his way that moment, and asked if I still wanted to go to my appointment even though I would be a little late. I said yes, since my doctor's office isn't that far away and I figured if the driver picked me up in the next 5 or 10 minutes, I'd only be a little late and the doctor would still see me. Well another half hour passed...still no calls from the driver or anything. By this time it was 15 minutes to 11:00, and I knew that even if I made it to my doctor's office they wouldn't take me in, as by that point I was a no-show. So I tried to call the "Where's My Ride?" number back, and kept getting an "all circuits are busy" message, until after the third or fourth try I finally got through. This time I spoke to a different rep who said that the last time they'd communicated with the taxi dispatcher they'd said they wouldn't be able to get to me until at least 11:00. Well that did me no good, as my appointment was at 10:30! Nobody even bothered to tell me that, or I would have said forget it and cancelled to begin with! Anyway so I cancelled my ride (which I doubt would have ever shown up anyway) and tried calling my doctor's office to explain why I wasn't there. And I kept getting the stupid "all circuits are busy" message at that number too! It took me several tries to finally get through, then I was immediately stuck on hold for a few minutes. When I finally got a receptionist on the line, I explained to her my predicament and asked if I could reschedule. Which she said was fine, but they are booked until the middle of next month! So now my annual exam and followup on my endometriosis treatment has to wait yet another month. And I was wanting to discuss other treatment options, because my current one isn't working -- in fact it's made things worse. I am so annoyed right now, even though I realize that sometimes things happen. It would have been nice if the driver had at least called me to let me know what was going on instead of making me call my insurance company's transportation hotline to try to figure out where the hell my ride was. That was totally unprofessional, and now I don't trust this taxi company to ever get me to my appointments on time, or at all. I don't like not knowing if they will actually show up or not. This is the second time I've had issues with getting to my appointment when using the insurance's taxi services; granted, the other time was a different taxi company, but I still think it's unacceptable to make people late or never show up at all. The least they could have done was called when they realized they'd be way behind schedule so I could have had the option to call my doctor before my appointment time passed to reschedule or see if they could switch me to a later time today.