**VENT** Worse Chat Representative Experience on Amazon

Yes, I think some people would just not budge and call it a day. Same with today at the mall. I got a flyer in the mail for being a loyal Victoria's Secret customer and to pick up my annual gift. I got an email to pick up my annual bralette and panty gift. Upon checking out, the cashier told me I can only pick one or the other. I told her, what are you talking about? The flyer says no purchase necessary and I am getting it because I spent a lot of money here and in the highest tier credit card holder. And, the second gift is for anyone with the credit card..... I had to speak up or else they want to take advantage of you!

@JustBhem It isn't like I am going to steal. The main company headquarter is giving back to their loyal customers and I had to spend money to get on the highest tier credit card with their company. But sometimes sales associate act like they own the company, or make up their own rules. But yes, some just cut you off or think you may not have the ability to stand up for yourself and leave.

@infatuatedbby Maybe one of their tactics to get away with a lot of customers since it's free. Yes, and I agree with you. And if we didn't talk to them or reason out about that, they are going to eat us alive with their own reasons.

Wow! I did not even realize it was my 900th post, thank you. How do you get the shopping done? Do you do an over the phone order so they can adjust the tax? That could sure be annoying to do online if you cannot by pass the tax as an option. I love online shopping and for the most part, online representatives are usually really professional, but this one was not having it. And, it made me upset with every assumption she made (literally felt she wanted to cheat me), I had to go show her proof! And use her words back at her.

@moffittjc When I had to order supplies at my last job, it was a pain because I was not familiar with tools (hardware tools/bits/drivers, etc). I hated ordering and made a spreadsheet with the MCN# and Link and just stocked up when I ran out.. It took me forever, but I got it done. Glad you have it all handled.

@infatuatedbby Over the years, I have found the handful of companies that allow me to take a tax-exemption on their website, so I have bookmarked those sites and have tried to funnel my business to those companies. But in cases where I must order from other companies that do not allow for tax-exemptions on their site, yes I do have to call them on the phone. It is frustrating, but sometimes I'll find a good customer service rep who tells me to just email them my future orders and they will take care of everything for me.

@infatuatedbby May be she was untrained or raw.

@dpk262006 Perhaps.

I was quite surprised. She seemed to be off and unprofessional.

Yes, totally. I understand customer service can be frustrating but all I asked her was how do I use the promo previously applied to my account from the previous chat representative. And she sad "ok she'll look at the chat history" but she just kept assuming one after another. I totally rather not have her $5, and not be mad in the first place but it is what it is. Better than nothing. I suppose!

@infatuatedbby Sometimes I think they talk out of their butts . . . meaning they really don't know what they're talking about. Like they must have scripted answers sometimes - I don't know - but it doesn't make senses what they say. Yah, they shouldn't anger the customers - they just might not come back!!

@much2say I absolutely hate the ones that talk as if they're reading from a script or monotone! Like common, just answer my question.

I don't think it was worth being upset the remainder of the night. She kept making assumptions of me using the credits and I had to provide proof that all my purchases were used with my Amazon Gift Cards. Then, she pointed out an invoice and I told her I had a seller coupon promotion and sent her that along with proof that it wasn't even Sold by Amazon just fulfilled by Amazon. It was so frustrating and upsetting that she kept finding any way to tell me the credits have been used when they never had been!

@LadyDuck Certainly , sometimes they work just for the company and act like they own the company!

@infatuatedbby Some people at the customer support are so annoying. They do not listen, they want to be right.

Yes certainly before making a bunch of assumptions.

@peachpurple exactly same here!

@infatuatedbby I think those people are plain lazy

It sure was. She was just assuming one after another, without even checking herself.

@infatuatedbby yes it is.

It's alright! After venting, I'm over it.

I know right? Weird!

It certainly was.

I would have rather not been upset for the rest of the evening though! But I did end up using my credits toward a Canon Wireless Remote for my DSLR :)

@DianneN Yes !!! Some don't think before they think lol!

@infatuatedbby I don't like to be upset either, especially from idiots! Glad that credit was used wisely.

Luckily the chat wasn't too long, but I was super upset with her assumptions. She was clearly not doing her job, instead just kept saying excuses after excuses.

@infatuatedbby yeah.. glad you got it handled.

@Courtlynn Thank you!

Yeah, but I would rather have her answer my question!

@teamfreak16 Instead I was upset for the remainder of the evening, totally not worth the $5 bucks but whatever.

@infatuatedbby - That's true.

Glad you experienced good things from Amazon ~ most part they are good =)

@infatuatedbby

Being a call center representative or chat representative isn't a career for me. And, those who are and don't like their job, could find a different job. It isn't healthy to pursue a job one hates everyday. Everyone has off days which is understandable, but it isn't professional on her end to assume otherwise. She could have worded things like, it looks like the credits have been applied on an order you made but I will look into it and see. Instead, she just tells me the credits have been used. Then, I told her no - they haven't. She points out a different invoice, which isn't even relevant because I used my gift card! As a loyal Amazon Prime member for over 4-5 years, you'd expect better service than this. I am human also, and her telling me I used my credits - I have to defend myself and provide proof to each assumption she made. I saved the chat conversation and had my fiancé read it and he was upset for me + agreed $5 bucks is nothing. $5 is not going to reverse how it made me upset for the evening.