John has a "win" with a salesman

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John was in a large electrical store on the weekend looking to spend his $50 gift voucher that he had received from someone for a Christmas present, just a few weeks earlier. John and his wife were looking at some sandwich presses, when a young smart-looking salesman walked over, offering his help to them. There were two sandwich presses on display there from the same company. Both were on sale at $69.95. The only thing was though that one was much smaller than the other being only a 2 sandwich press. The other was a 4. John asked the salesman the pretty obvious question then. "How come these two are marked at the same price?" The salesman crunched up his face, he narrowed his eyes, he looked at them innocently, and then he answered them like this: "Well, I don't know why they are the same price. They just are." It looked like that that was all of the explanation that this guy would give to them. John was annoyed though. He didn't want to spend much more than what the amount on his gift voucher was, and he thought to himself, that surely the two sandwich press should have been cheaper than the four. John then replied to the salesman, "Well, go find out why they are priced like that for me. Check with your manager." The guy stood his ground. "That's the price, take it or leave it," he gruffly said. John answered him, growing more angry, by the minute now, "I will not pay $69.95 for the two sandwich press. $59.95 is all that I am prepared to pay. Find me the manager. I will talk to him myself. I would hate to have to leave this store, and then ring the executive director of this large company, and make a complaint about you Ian, directly to him." Ian went off in a huff, but he came back with the manager, only after a few minutes later. Ian had a big smile on his face, as he walked up towards John and Susan then. The manager had checked the prices on the store computer. Sure enough, somebody in the pricing department had made a pricing tag printing error here, they said. The price was only $59.95, after all, John was now told, by both the manager and the salesman. Both Ian and the manager apologised generously to John now, freely admitting that the error was their mistake. The manager even threw in a black plastic spatula that could be used to remove the cooked sandwich, from the contraption. John bought the two sandwich press, and he was glad that he had stuck to his guns, so much so, that he enjoyed, even more, the first ham, tomato, cheese, and beetroot sandwiches, that he made on it later that night for himself, and for his wife. It seems to be the way of the world these days, that very few salespeople will follow through on requests such as John's here. They always seem to play the stone-wall approach, playing dumb or ignorant, not wanting to answer deeper questions, or to check answers, if they do not really know. Everyone tries their best, but when their best is still not good enough, they should try then to augment their best by going to someone who knows more than they do. In this way, the customer is helped, as well as the staff member learns something extra useful for themselves too. Photo Credit: This photo was sourced from the free media site: pixabay.com. John's sandwich was enjoyed that night, despite his hassle buying his sandwich press.