My Frustration With The Phone Company's Billing Department!
@Butchcass4 (5895)
United States
January 24, 2018 12:36pm CST
Several months ago we made some changes on our services from the phone company. What followed were months of agonizing conversations with the billing department.
I would call and tell them what was wrong and they would say it was taken care of only to get the next bill and have continued mistakes on it.
I went through this for several months before we FINALLY got the right bill. I won't say the name of the company, but I am certain I'm not alone out here on this.
We also had another bill that we made a change to and that wasn't straightened out for over 3 months. So if I have to call any billing department I cringe and dread it.
I do have to say that the phone company's tech support is outstanding! They have helped me with our computer many times and I am so thankful for them.
How about you do you have any billing issues like me?
Picture by bing.com
2 people like this
4 responses
@Butchcass4 (5895)
• United States
25 Jan 18
@JudyEv That can be very frustrating! I find that true with different businesses I have to deal with too. Do you have internet where you live?
1 person likes this
@JudyEv (339930)
• Rockingham, Australia
26 Jan 18
@Butchcass4 Yes, mostly we have a speedy, error-free connection.
1 person likes this
@Butchcass4 (5895)
• United States
29 Jan 18
@JudyEv Who's your company? You are so blessed. We paid for more speed but don't notice a difference on our computer. Netflix works better I will say that but that's it.
1 person likes this
@toniganzon (72281)
• Philippines
25 Jan 18
Not anymore. But I did have several years ago and I think I made a discussion about that here 6 or 7 years ago and I did mention the name of the company to warn my fellow Filipino members about this company. They were never good. I filed a dispute and it took one year to be resolved and I won. I told myself I'll never use their service ever again and yeah I didn't. Whenever I meet someone I discourage them from getting the service of that company. I wasn't the only one who had complaints.
1 person likes this
@toniganzon (72281)
• Philippines
25 Jan 18
@Butchcass4 That really sucks. There was once a time when only one phone company monopolised our whole country and thank goodness when more came. But they still think they're superior over the other companies and still has the worst customer service ever!
1 person likes this
@Butchcass4 (5895)
• United States
29 Jan 18
@toniganzon Unfortunately they aren't the only company I have trouble with. Just got a gas bill and after 4 months of trying to get them to remove a service it still remains, my husband just handed me the bill, aren't I the lucky one!
1 person likes this
@Butchcass4 (5895)
• United States
25 Jan 18
@toniganzon Where I live this phone company is the only phone company available. But I'm hoping and praying a new one will come to offer better services soon! 
1 person likes this
@Butchcass4 (5895)
• United States
25 Jan 18
@raijem They told me it would be fixed on the next bill! Yeah right! Currently I am waiting for the newest bill from our gas company. We finally got our phone bill right and its been ok for the past 2 or 3 months thank God!
@akalinus (43196)
• United States
24 Jan 18
Our phone company changed hands a few months ago. I have not had billing problems but I have a problem reporting outages or service related matters. You call the number and the robot does not understand even if you pick one of the options and say it back the same way. For instance, internet technical assistance. They say they don't understand and they are ending the call. Like, wait a minute, I need help. Too bad. Hire a different robot.
1 person likes this
@Butchcass4 (5895)
• United States
25 Jan 18
@akalinus I hate the automated systems as they are so frustrating! Sorry you have to deal with them. Thanks for reading my discussion and commenting!
1 person likes this
@Butchcass4 (5895)
• United States
29 Jan 18
@akalinus I have to say I can understand the people I talk to but it's as if I never talked to them when we get our bill, ugh!
1 person likes this
@akalinus (43196)
• United States
26 Jan 18
@Butchcass4 I think that if the companies really cared about their customers, they would have someone to answer the phone, hopefully, someone we can understand.
1 person likes this
