Customer Service Hack

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Some of us had a frustrating encounter with poor service or incorrect charges. We are easily devoured by our human nature when things go wrong especially if we always pay on time. I'll share some tips to make sure that they'll prioritize your concern. First, you need to be calm. It's more advisable to call the customer care hotline than to go directly to the store. Why? Customer care hotline is strictly monitored by the management. They make sure that the customers are well taken care of. Second, please know and understand that the person on the other line is also a human being. Most of them were outsourced from a different country, working at night for 8 hours or more, with delayed breaks and lunch. Yelling and cursing them will not solve your problem. It will just consume more time. Third, if you are not convinced to the solution they gave you, then you can ask for a supervisor. If you're still not convinced, then you can ask for a manager. These are your RIGHTS as a customer and you should know that. I hope this helps. These applies to the most renowned companies in the US. I worked for 5 years in the industry for 2 major cable companies. If you have questions or corrections, feel free to comment. I also accept violent reactions, no biggy. Lol The picture is mine. This was my treat when I had a lot of callers who gave me high scores in the survey.