My online order gone wrong

@Madshadi (8840)
Brussels, Belgium
November 7, 2018 1:29am CST
Usually my online orders are smooth and I almost never had problems with deliveries. That is because I only pay money to reputable shops, even if it costs a little more than from other, less known, shops. But there are no guarantees that everything will be smooth, even when you order from reputable shops. My machine storage has been shrinking for the past months and it reached it's lowest storage capacity now. So I ordered an external ssd to expand storage and to improve the performance of my old laptop. On the website of one of the biggest electronics shops in Belgium I found and ordered one for a decent price. Then I got an email saying they will deliver my item in 3 business days max. Well, they didn't! I gave them a call and they said they didn't have it in stock, although their website says otherwise. But they didn't even bother to contact me and tell me about this delay. I could've ordered it from another shop instead. The process of getting money back would take about the same time as the delivery of the new ssd so I decided to wait. The estimated delivery date is next Monday. That's a big disappointment for me. I'm sure some of you have similar stories to share?
7 people like this
10 responses
@louievill (28851)
• Philippines
7 Nov 18
If that happened to me, I would sit it out and wait till Monday, guess it's one situation where we have no choice, I would wait till I get the item and give them a most befitting feedback to warn others not to commit the same mistake I made and to teach the company a lesson.
2 people like this
@Madshadi (8840)
• Brussels, Belgium
7 Nov 18
They sure aren't getting positive reviews from me
1 person likes this
@resukill22 (25050)
• Las Pinas City, Philippines
7 Nov 18
So far, all my oder online is good, there is no damage.
1 person likes this
@Madshadi (8840)
• Brussels, Belgium
7 Nov 18
I hope it always stays like that
1 person likes this
@Madshadi (8840)
• Brussels, Belgium
7 Nov 18
@resukill22 that's what I said to the lady on the phone lol
1 person likes this
@resukill22 (25050)
• Las Pinas City, Philippines
7 Nov 18
@Madshadi yes I hope so, because if I order again and it's not good I make sure I will never oder to them again hehe.
1 person likes this
@shaggin (72240)
• United States
22 Nov 18
That would be disappointing. I had that happen when I used a different site then the usual one as well. I should have checked the reviews first and I wouldn't have bothered with them. Make sure to write a review so others will know what kind of experience you had with them!
1 person likes this
@Madshadi (8840)
• Brussels, Belgium
23 Nov 18
I totally forgot to write a review. I will do it tonight. I buy from them offline sometimes and never had issues before. This is the first time and it's definitely going to reflect in the rating.
1 person likes this
@LadyDuck (472114)
• Switzerland
7 Nov 18
We paid after we are delivered, be get the invoice and we pay. In this case I would have canceled the order.
1 person likes this
@Madshadi (8840)
• Brussels, Belgium
7 Nov 18
@LadyDuck I never looked into it before. It would be nice to have this option. On my next order I will try to go for that
1 person likes this
@Madshadi (8840)
• Brussels, Belgium
7 Nov 18
I don't know if that option was available but it's good to know for future references
1 person likes this
@LadyDuck (472114)
• Switzerland
7 Nov 18
@Madshadi I hope you have this option in your country. Here we can chose to pay after delivery upon reception of the invoice.
1 person likes this
@Icydoll (36717)
• India
7 Nov 18
So far my online experience was good .I haven't experienced any problems
1 person likes this
@Madshadi (8840)
• Brussels, Belgium
7 Nov 18
That's good to hear. I hope you never run into similar situations
• Philippines
8 Nov 18
That’s one of the reasons why I don’t like shopping online. My last experience was kind of terrible. Ordered some clothing from an online shop and when they arrived, the clothes look entirely different from the photos they have posted on their website. Plus, they are of low-quality .
1 person likes this
@Madshadi (8840)
• Brussels, Belgium
8 Nov 18
I would never buy clothes online either, unless it's a piece u already tried on before
1 person likes this
• Germany
7 Nov 18
Oh yes, online shopping can be fun... not No wonder big sites like Amazon have 100% satisfaction guaranteed. We tend to shop things offline when we need them on short notice. Saves most of the hassle.
1 person likes this
@Madshadi (8840)
• Brussels, Belgium
7 Nov 18
Wish I got it offline instead.
@sol_cee (38219)
• Philippines
7 Nov 18
Can you leave comments/ reviews on their website?
@JudyEv (342105)
• Rockingham, Australia
7 Nov 18
It is annoying when stores don't keep you up to date with what is happening.
1 person likes this
@Madshadi (8840)
• Brussels, Belgium
7 Nov 18
Yes it is. It looks like costumer satisfaction is not their priority
1 person likes this
@ilocosboy (45156)
• Philippines
7 Nov 18
Very few I order in online shops and lucky for me did not yet experience that.
1 person likes this
@Madshadi (8840)
• Brussels, Belgium
7 Nov 18
Lucky you indeed